What Merchants Think

The "Click & Drop" app has received mixed feedback from merchants. While some users find it to be a lifesaver in automating aspects of their shipping processes, others express significant dissatisfaction due to integration issues and a lack of features that should be standard for seamless operation with Shopify. The inconsistency in performance and lack of a fully integrated system are frequent points of concern.

Key Strengths

• Saves time by automating parts of the shipping process.
• Good for managing orders when setup properly.
• Offers high insurance levels for shipments.
• Supportive for small businesses with appropriate use and setup.

Common Concerns

• Frequent syncing issues with Shopify, leading to duplicate orders.
• Lack of full integration; requires navigating away from Shopify to a separate website.
• Does not automatically update order statuses to "Delivered" in Shopify.
• Customer service is seen as inadequate and unresponsive.
• Limited to importing orders within a 7-day window, restricting flexibility for some businesses.

Final Thoughts

Overall, the "Click & Drop" app has potential but currently underdelivers for many of its users. It provides benefits to businesses through time-saving automation but falls short in integration and operational consistency, particularly with Shopify. Many merchants would prefer a more seamless and reliable service, even if it involves a cost, rather than dealing with the current limitations and issues.