It was working but got out of sync so I tried disconnecting it and installing the app again. The green tick says it is connected to my store but none of the orders are pulling through. I'm wasting loads of time trying to sort it out and can't seem to find a phone number for Royal Mail to call so they can talk me through what to do. I've just emailed them again but I'm not holding my breath!

We are unable to purchase shipping for our parcels. The issue i found out is that the Royal mail system does not trigger 3dSecure according to Starling Bank. We have orders that need shipping and can't pay for these!!!!

Click and drop app keeps disconnecting and not importing orders. I have disconnected it to try and get it to work and now it won't reconnect. I am wasting time because of this app not importing orders. When it does work it is great.

Good day, Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop. This has been going on for months, and I cannot get hold of anyone to work out how to fix this. Was usually good in the past, but as of present is an unusable service. Could someone please asssit me to fix ?? Thanks! 24 Sept 2025 Attempting to re-connect with shopify (via click and drop integration platform) is unsuccessful, as it consistently disconnects at every try. Can you please advice why this connection has not been possible for over 6 months ? And how this can be a probable quick fix ? Hope to hear from you soo for a resolution.

Was very reliable until recently then stopped importing, it seems others have had the same problem and nobody is able to fix it. Reconnecting the app has me going round in circles with no clear way of getting a fix done. Will re-review once I hear back and get support to connect as currently the app is useless and far from cost effective.

Bare bones app, but for me it works most of the time. It's convenient having the advanced customs info come through along with the customer details. My main problem with this app is that it doesn't get the box weight from Shopify, therefore when you open the order in Royal Mail's Click & Drop website, it only has the item weight. I have to update the weight every time to add on the tare weight. It's a pretty basic thing that I feel this app should cover and I'm surprised RM haven't fixed this issue since it's probably causing thousands of underpayments.

Good day, Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop. This has been going on for months, and I cannot get hold of anyone to work out how to fix this. Was usually good in the past, but as of present is an unusable service. Could someone please asssit me to fix ?? Thanks!

Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time

As per all the other reviews - the connection is inconsistent. In fact the only consistent thing about the app is the constant failure to carry across orders. The Click & Drop site suggests the collection is working fine but it is not carrying the order across from my Shopify. Plus there is no easy way to contact any helpline. Pretty shocking - this is mission critical stuff. It shouldn't be hard for the UK's postal service to effectively support growing businesses on the number 1 retail platform for SMB's.

Wont import orders consistently - pretty basic need No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024 Super poor!