Wont import orders consistently - pretty basic need No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024 Super poor!

Keeps asking to update and connect but doesn't. Driving me absolutely booloo! USELESS

Almost never syncs. I've been having to manually add orders for months. Sort it out Royal Mail !!!

Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.

Randomly had orders not being integrated. Very frustrating.

having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?

Used to work, now completely broken, no support at all This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it: • Cleared cache and cookies • Enabled JavaScript • Used different browsers and incognito mode • Uninstalled and reinstalled the app • Attempted a full reconnect multiple times Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all. I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least. This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.

App disconnects constantly, makes it really unreliable to use.

Technical issue goes unresolved with no response from Royal Mail. The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy. We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response. All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix. Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.

Very sad and frustrating that this low-quality app is still available to download. I read all the online help available and tried to integrate my shop with click and drop. Just frustrating! Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything. Seems to be an ongoing issue with no support from the developer.

useless does not work or connect

Doesn't update and hard to use

Found this App to be a really counter-intuitive, time consuming, inefficient and frustrating way to try and send orders out. Especially as you need to do so much set up on a third party website! Knowing what integration is possible for delivery options and Apps, I think this is a very low-tech and needlessly unreliable way of doing things. As many reviews have pointed out. I hope they make some big changes such as actually integrating the App into Shopify, rather than taking us to a separate website to upload products etc especially.

It hasn't updating orders since November, tried re.syncing.etc . Can someone from the app fix for me please ?

Click and drop hasn't synced my shopify orders for 2 months. Have no idea why. Have unsynced & re-synced multiple times to no avail...

*EDITED IN RESPONSE TO DEVELOPER'S REPLY BELOW* Our errors are occurring due to our online store being integrated multiple times on C&D, as opposed to a single integration that's creating duplicate orders. This issue is caused because every time we launch C&D - regardless of wether it's from within Shopify's dashboard, or visiting the app URL link directly (as recommended by the developer themselves in their reply below) it still creates multiple integrations - so even if we access C&D via a direct URL, it still continues to create multiple integrations and subsequently, cloned orders. For us, this recommended workaround is no longer working consistently and needs urgently addressing for all users. *ORIGINAL REVIEW* I honestly cannot comprehend how bad this app is, if you want something to assist the derailment of your online business, use this app. As others have said, the synchronisation is terrible, it constantly re integrates your online store so if you have, let's say, 10 new orders for example, it will show up in the Click and Drop app that you have 30 new orders, and then the order numbers will not sync up to the back end of your shopify. Every time we open this app, it reintegrates as a new store connection every time, causing endless clones of multiple orders that become incredibly difficult to keep track of. It used to work not too bad. I remember seeing a review on here a while back where someone said to never to launch the app from your shopify dashboard, but instead just bookmark the URL for the app's home page, and visit it directly from a new tab to avoid the repeating integration issue. This hack was working well for us for a while, up until recently, whereas now it seems that regardless of wether you access the Click and Drop app via shopify dashboard, or by visiting the URL directly, it just doesn't sync up correctly to your store and/or pulls in an absurd amount of duplicates. Surely this must be one of the biggest and most used services for small UK online businesses, and this is the state of the app and it's functionality? The fact that the same complaints have been echoed on other reviews for so long shows RM's total lack of support or motivation to actually fix these errors too. Diabolical. Please hire a new, competent developer team that actually does their job.

For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX