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Click & Drop

Develop by Click & Drop
Free plan available

Integrate your store with Royal Mail's Click & Drop

Batch processing
Manage orders
Order imports
Shipping rules
Tracking shipments
Print postage labels
Set return addresses
Multiple users
Discounted postage

About Click & Drop

Launched Oct 30, 2022

Categories

Built by Click & Drop

Synctrack Order Tracking logo
(72 Reviews)
  • Sponsored

All-in-1 Order Tracker with a Branded Order Tracking Page

Description

Click & Drop from Royal Mail is a quick and easy solution to choose, buy & print your postage online

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time.

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time. more
  • Manage, process, and mark your Shopify orders as despatched
  • Set up your trading and return addresses. Manage single account multiple users
  • Access discounted postage for bulk orders (OnlineBusinessAccount customers only)
  • Create shipping rules to apply postage instantly
  • Produce despatch notes, customs declaration forms, and despatched orders reports

Pros

  • Easily integrates with multiple ecommerce platforms like Shopify, eBay, and Amazon
  • Allows batch printing of labels for efficiently managing postage
  • Instant selection and payment for postage options suitable for different shipment needs
  • Helps track sales and shipments in a consolidated manner
  • Supports bulk order discounted postage for OnlineBusinessAccount customers
  • Creates various essential documents such as despatch notes and customs declaration forms
  • Enables setup of trading and return addresses as well as management of multiple users within a single account
  • Ability to manage and mark Shopify orders as despatched
  • Customizable shipping rules for streamlined postage application

Cons

  • Limited to use with Royal Mail services, restricting courier options
  • Some users may experience initial setup difficulties
  • Potential syncing issues across different ecommerce platforms
  • Discounted postage benefits are exclusive to OnlineBusinessAccount customers
  • User interface might be complex for beginners
  • Occasional technical glitches could affect order processing workflow

Top Helpful Reviews

Iris & Violet

Jun 19, 2025  on Shopify

having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?

Petals of Faith

Jun 14, 2025  on Shopify

Used to work, now completely broken, no support at all This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it: • Cleared cache and cookies • Enabled JavaScript • Used different browsers and incognito mode • Uninstalled and reinstalled the app • Attempted a full reconnect multiple times Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all. I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least. This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.

OilWell

May 27, 2025  on Shopify

This works very well for me, just read the step by step guide and it all makes sense. Just need refunds for labels to be quicker so I can re-generate the correct labels quickly!

MagCAD Designs

May 27, 2025  on Shopify

Technical issue goes unresolved with no response from Royal Mail. The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy. We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response. All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix. Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.

Patton House

May 09, 2025  on Shopify

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.

Tanza Kindness

May 02, 2025  on Shopify

Very sad and frustrating that this low-quality app is still available to download. I read all the online help available and tried to integrate my shop with click and drop. Just frustrating! Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything. Seems to be an ongoing issue with no support from the developer.

White Thread Press

Mar 20, 2025  on Shopify

The app was working very well until yesterday Now orders have stopped being imported and the troubleshooting does not help. The status of past orders has not been fulfilled either. Have to manually go through and change them.

Coloured Screws

Feb 14, 2025  on Shopify

Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected. Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then. The support is abysmal in general when it comes to royal mail their tracking page barley even works. If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items. If you book collections they constantly miss and don't show up which forces you to find a delivery office. The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal. If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.

Dead Gorgeous Designs

Feb 03, 2025  on Shopify

Found this App to be a really counter-intuitive, time consuming, inefficient and frustrating way to try and send orders out. Especially as you need to do so much set up on a third party website! Knowing what integration is possible for delivery options and Apps, I think this is a very low-tech and needlessly unreliable way of doing things. As many reviews have pointed out. I hope they make some big changes such as actually integrating the App into Shopify, rather than taking us to a separate website to upload products etc especially.

Om Baby

Jan 29, 2025  on Shopify

It hasn't updating orders since November, tried re.syncing.etc . Can someone from the app fix for me please ?

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