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Click & Drop

Develop by Click & Drop
Free plan available

Integrate your store with Royal Mail's Click & Drop

Batch processing
Manage orders
Order imports
Shipping rules
Tracking shipments
Print postage labels
Set return addresses
Multiple users
Discounted postage

About Click & Drop

Launched Oct 30, 2022

Categories

Built by Click & Drop

Email :

clickanddropsupport@royalmail.com

Privacy policy Document
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Description

Click & Drop from Royal Mail is a quick and easy solution to choose, buy & print your postage online

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time.

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time. more
  • Manage, process, and mark your Shopify orders as despatched
  • Set up your trading and return addresses. Manage single account multiple users
  • Access discounted postage for bulk orders (OnlineBusinessAccount customers only)
  • Create shipping rules to apply postage instantly
  • Produce despatch notes, customs declaration forms, and despatched orders reports

Pros

  • Easily integrates with multiple ecommerce platforms like Shopify, eBay, and Amazon
  • Allows batch printing of labels for efficiently managing postage
  • Instant selection and payment for postage options suitable for different shipment needs
  • Helps track sales and shipments in a consolidated manner
  • Supports bulk order discounted postage for OnlineBusinessAccount customers
  • Creates various essential documents such as despatch notes and customs declaration forms
  • Enables setup of trading and return addresses as well as management of multiple users within a single account
  • Ability to manage and mark Shopify orders as despatched
  • Customizable shipping rules for streamlined postage application

Cons

  • Limited to use with Royal Mail services, restricting courier options
  • Some users may experience initial setup difficulties
  • Potential syncing issues across different ecommerce platforms
  • Discounted postage benefits are exclusive to OnlineBusinessAccount customers
  • User interface might be complex for beginners
  • Occasional technical glitches could affect order processing workflow

Top Helpful Reviews

White Thread Press

Mar 20, 2025  on Shopify

The app was working very well until yesterday Now orders have stopped being imported and the troubleshooting does not help. The status of past orders has not been fulfilled either. Have to manually go through and change them.

Coloured Screws

Feb 14, 2025  on Shopify

Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected. Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then. The support is abysmal in general when it comes to royal mail their tracking page barley even works. If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items. If you book collections they constantly miss and don't show up which forces you to find a delivery office. The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal. If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.

Dead Gorgeous Designs

Feb 03, 2025  on Shopify

Found this App to be a really counter-intuitive, time consuming, inefficient and frustrating way to try and send orders out. Especially as you need to do so much set up on a third party website! Knowing what integration is possible for delivery options and Apps, I think this is a very low-tech and needlessly unreliable way of doing things. As many reviews have pointed out. I hope they make some big changes such as actually integrating the App into Shopify, rather than taking us to a separate website to upload products etc especially.

Om Baby

Jan 29, 2025  on Shopify

It hasn't updating orders since November, tried re.syncing.etc . Can someone from the app fix for me please ?

Shamanic Supply UK/EU

Jan 10, 2025  on Shopify

I've been using this app with Click & Drop for over 4 months now, and I think it's excellent. I read all the documentation carefully, and so had no issues. It does everything you need it to, and it gives you very good insurance levels for shipments. The only thing it does not seem to do, is update the order "status" in Shopify beyond "Tracking added". eg: It does not update the status to "Delivered". This is technically possible, as when I use FedEx via Parcel2Go (very similar to Click & Drop), then the order status is updated all the way to "Delivered". Would be good to know that this feature is coming in the future.

Rosita Bonita

Jan 04, 2025  on Shopify

Click and drop hasn't synced my shopify orders for 2 months. Have no idea why. Have unsynced & re-synced multiple times to no avail...

From The Wire

Dec 05, 2024  on Shopify

*EDITED IN RESPONSE TO DEVELOPER'S REPLY BELOW* Our errors are occurring due to our online store being integrated multiple times on C&D, as opposed to a single integration that's creating duplicate orders. This issue is caused because every time we launch C&D - regardless of wether it's from within Shopify's dashboard, or visiting the app URL link directly (as recommended by the developer themselves in their reply below) it still creates multiple integrations - so even if we access C&D via a direct URL, it still continues to create multiple integrations and subsequently, cloned orders. For us, this recommended workaround is no longer working consistently and needs urgently addressing for all users. *ORIGINAL REVIEW* I honestly cannot comprehend how bad this app is, if you want something to assist the derailment of your online business, use this app. As others have said, the synchronisation is terrible, it constantly re integrates your online store so if you have, let's say, 10 new orders for example, it will show up in the Click and Drop app that you have 30 new orders, and then the order numbers will not sync up to the back end of your shopify. Every time we open this app, it reintegrates as a new store connection every time, causing endless clones of multiple orders that become incredibly difficult to keep track of. It used to work not too bad. I remember seeing a review on here a while back where someone said to never to launch the app from your shopify dashboard, but instead just bookmark the URL for the app's home page, and visit it directly from a new tab to avoid the repeating integration issue. This hack was working well for us for a while, up until recently, whereas now it seems that regardless of wether you access the Click and Drop app via shopify dashboard, or by visiting the URL directly, it just doesn't sync up correctly to your store and/or pulls in an absurd amount of duplicates. Surely this must be one of the biggest and most used services for small UK online businesses, and this is the state of the app and it's functionality? The fact that the same complaints have been echoed on other reviews for so long shows RM's total lack of support or motivation to actually fix these errors too. Diabolical. Please hire a new, competent developer team that actually does their job.

Home Cafe by Charlie

Nov 19, 2024  on Shopify

Ok so I was worried to install because of all the negative reviews. So far it has just removed a step for me exporting my new orders, which is good. However, why is this so barebones? Can it not sync back from my Royal Mail Click and Drop account and mark orders as fulfilled and send my customers a tracking number as well? Because it appears I still need to send this to them myself manually, which is a lot of pointless copying and pasting when the apps are connected and should do this automatically. I know Royal Mail isn't exactly a high tech company, but man, all it is really doing is exporting new orders and nothing else. Please put a little work into this, it might not mean much to you but for small businesses like mine it makes a big difference.

ZeroWasteBulkFoods

Oct 03, 2024  on Shopify

Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).

CaniFlow Dog megaHA supplements

Sep 24, 2024  on Shopify

I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!

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