Good day, Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop. This has been going on for months, and I cannot get hold of anyone to work out how to fix this. Was usually good in the past, but as of present is an unusable service. Could someone please asssit me to fix ?? Thanks!

Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time

As per all the other reviews - the connection is inconsistent. In fact the only consistent thing about the app is the constant failure to carry across orders. The Click & Drop site suggests the collection is working fine but it is not carrying the order across from my Shopify. Plus there is no easy way to contact any helpline. Pretty shocking - this is mission critical stuff. It shouldn't be hard for the UK's postal service to effectively support growing businesses on the number 1 retail platform for SMB's.

Wont import orders consistently - pretty basic need No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024 Super poor!

Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.

having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?

Used to work, now completely broken, no support at all This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it: • Cleared cache and cookies • Enabled JavaScript • Used different browsers and incognito mode • Uninstalled and reinstalled the app • Attempted a full reconnect multiple times Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all. I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least. This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.

This works very well for me, just read the step by step guide and it all makes sense. Just need refunds for labels to be quicker so I can re-generate the correct labels quickly!

Technical issue goes unresolved with no response from Royal Mail. The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy. We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response. All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix. Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.