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Click & Drop

Develop by Click & Drop
Free plan available

Integrate your store with Royal Mail's Click & Drop

Batch processing
Manage orders
Order imports
Shipping rules
Tracking shipments
Print postage labels
Set return addresses
Multiple users
Discounted postage

About Click & Drop

Launched Oct 30, 2022

Categories

Built by Click & Drop

Zotasell: AI Upsell‑Cross Sell logo
(19 Reviews)
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Description

Click & Drop from Royal Mail is a quick and easy solution to choose, buy & print your postage online

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time.

Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time. more
  • Manage, process, and mark your Shopify orders as despatched
  • Set up your trading and return addresses. Manage single account multiple users
  • Access discounted postage for bulk orders (OnlineBusinessAccount customers only)
  • Create shipping rules to apply postage instantly
  • Produce despatch notes, customs declaration forms, and despatched orders reports

Pros

  • Easily integrates with multiple ecommerce platforms like Shopify, eBay, and Amazon
  • Allows batch printing of labels for efficiently managing postage
  • Instant selection and payment for postage options suitable for different shipment needs
  • Helps track sales and shipments in a consolidated manner
  • Supports bulk order discounted postage for OnlineBusinessAccount customers
  • Creates various essential documents such as despatch notes and customs declaration forms
  • Enables setup of trading and return addresses as well as management of multiple users within a single account
  • Ability to manage and mark Shopify orders as despatched
  • Customizable shipping rules for streamlined postage application

Cons

  • Limited to use with Royal Mail services, restricting courier options
  • Some users may experience initial setup difficulties
  • Potential syncing issues across different ecommerce platforms
  • Discounted postage benefits are exclusive to OnlineBusinessAccount customers
  • User interface might be complex for beginners
  • Occasional technical glitches could affect order processing workflow

Top Helpful Reviews

Rhoose Point Remedies Limited

Aug 15, 2025  on Shopify

Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time

No Way Back

Aug 09, 2025  on Shopify

As per all the other reviews - the connection is inconsistent. In fact the only consistent thing about the app is the constant failure to carry across orders. The Click & Drop site suggests the collection is working fine but it is not carrying the order across from my Shopify. Plus there is no easy way to contact any helpline. Pretty shocking - this is mission critical stuff. It shouldn't be hard for the UK's postal service to effectively support growing businesses on the number 1 retail platform for SMB's.

BOLDCUBE Scooters

Aug 06, 2025  on Shopify

Wont import orders consistently - pretty basic need No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024 Super poor!

The Merry Ear Market

Jul 05, 2025  on Shopify

Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.

SW Coast Refills

Jul 01, 2025  on Shopify

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.

Iris & Violet

Jun 19, 2025  on Shopify

having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?

Petals of Faith

Jun 14, 2025  on Shopify

Used to work, now completely broken, no support at all This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it: • Cleared cache and cookies • Enabled JavaScript • Used different browsers and incognito mode • Uninstalled and reinstalled the app • Attempted a full reconnect multiple times Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all. I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least. This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.

OilWell

May 27, 2025  on Shopify

This works very well for me, just read the step by step guide and it all makes sense. Just need refunds for labels to be quicker so I can re-generate the correct labels quickly!

MagCAD Designs

May 27, 2025  on Shopify

Technical issue goes unresolved with no response from Royal Mail. The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy. We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response. All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix. Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.

Patton House

May 09, 2025  on Shopify

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.

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