ChatIn: 24/7 AI Chat Support

Develop by HBEnt

$19.99

/ Month

Free plan available

"AI chat support: 24/7 customer assistance, customizable, seamless team handoff."

Customizable chat widget

24/7 customer support

Instant question resolution

Seamless human handoff

Support metrics tracking

About ChatIn: 24/7 AI Chat Support

Launched Apr 10, 2025

Built by HBEnt

Address

Sacramento, CA, US

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Description

24/7 AI live chat answers questions, deflects tickets, boosts sales. Instant support, no extra staff

Elevate your store with ChatIn, an AI live chat support, chat service bot, support automation solution. Instantly answer customer questions on products, shipping, and returns, 24/7. Our smart ecommerce chatbot learns from your products, PDFs, and manuals for accurate responses, deflecting tickets. Escalate complex inquiries to human agents. Customize the widget to your brand. Track key metrics like CSAT and bot performance via our analytics. Boost sales and customer satisfaction with ChatIn.

Answer questions 24/7 – resolve product, shipping & order inquiries instantly.
Upload manuals & PDFs – train your AI chat bot on your technical documentation
Escalate complex chats – seamlessly transfer inquiries from AI to human agents.
Analyze support metrics – bot performance, trends, CSAT, and conversion rates
Customize appearance – align with your store branding, colors, fonts, and voice

Pros

24/7 customer assistance ensures constant availability.
AI chatbot can instantly answer questions on products, shipping, and returns.
Learns from products, PDFs, and manuals for accurate responses.
Ability to escalate complex inquiries to human agents for seamless team handoff.
Customizable widget to align with store branding, enhancing brand identity.
Tracks key metrics like Customer Satisfaction (CSAT) and bot performance.
Potential to boost sales and customer satisfaction by efficiently resolving inquiries.

Cons

Dependency on accurate initial data to train AI for effective performance.
Possible initial setup time to customize and train the chatbot effectively.
May require monitoring to ensure smooth transition from AI to human agents.
Limited to ecommerce contexts where inquiries can be managed by predefined data.