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Order Tracking & Chatbot logo

Order Tracking & Chatbot

Free plan available

Chatbot with real-time order tracking and notifications

Real-time order tracking
Chat widget integration
Return requests handling
Dispute management

About Order Tracking & Chatbot

Launched May 27, 2021

Categories

Built by ShippingChimp Inc

Email :

help@shippingchimp.com

Address

2600, New York, NJ, 07102, New York, NY, 07102, US

Website Privacy policy FAQ
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Description

About Live Chat for eCommerce powered by ShippingChimp With ShippingChimp’s eCommerce chatbot, offer great customer service at zero effort. Provide all order-delivery related details at once to your Shopify customers The eCommerce chat widget sits at the bottom of your website. The chat widget prompts the customer to ask “where is my order?”. The customer may also file return requests or dispute lost & damages via chat widget. 1. 24/7 Order-delivery look up from your chatbot. Automatically...

About Live Chat for eCommerce powered by ShippingChimp With ShippingChimp’s eCommerce chatbot, offer great customer service at zero effort. Provide all order-delivery related details at once to your Shopify customers The eCommerce chat widget sits at the bottom of your website. The chat widget prompts the customer to ask “where is my order?”. The customer may also file return requests or dispute lost & damages via chat widget. 1. 24/7 Order-delivery look up from your chatbot. Automatically... more

Pros

  • Provides 24/7 order-delivery lookup capabilities, enhancing customer convenience
  • Integrates with Shopify, offering seamless interaction for Shopify store customers
  • Facilitates easy handling of return requests and dispute resolutions for lost or damaged items
  • Automates customer service tasks, potentially reducing the workload on support teams
  • Real-time notifications ensure customers are kept informed without manual follow-ups

Cons

  • Limited to Shopify platform, which might not be suitable for businesses using other eCommerce platforms
  • The effectiveness of the chatbot relies heavily on its configuration and initial setup
  • May require additional customization to align with specific business needs or requirements
  • Potential technical issues could disrupt service, affecting customer experience

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