ChargeDesk

Develop by Shopify

$29-$749

/ Month

14 Days Free Trial

Optimise customer support. Manage orders inside any helpdesk.

Issue refunds

Order management

Customer support

Create orders

Helpdesk integration

About ChargeDesk

Launched Jul 14, 2021

Built by Shopify

Address

85 North 3rd St., Suite 113, Brooklyn, NY, 11249, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Connect your store with your helpdesk. See customer orders, perform refunds and create new orders.

ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks including Zendesk, Freshdesk, Intercom, Help Scout, Front, Hubspot, LiveAgent and more! See your customer's billing history next to support tickets and conversations. Perform refunds and create new orders all inside your helpdesk. Help your company deliver remarkable billing support!

See customer order history automatically next to support tickets.
Create new orders in support tickets. Customers can then checkout on your store.
Perform full or partial refunds instantly.

Pros

Integrates directly with helpdesk systems for seamless order management.
Enhances customer support efficiency by consolidating order information within the helpdesk.
Reduces the need to switch between multiple platforms, saving time during customer interactions.
Simplifies the process of tracking and managing customer orders.
Can potentially lead to improved customer satisfaction due to quicker response times.

Cons

May require initial setup and integration effort with existing helpdesk systems.
Could have compatibility issues with certain helpdesks if they are not widely used or are custom-built.
Users may experience a learning curve when initially using the app.
Dependence on the app could lead to issues if the service has downtime or technical problems.
Might have limitations on advanced features or customization depending on the helpdesk services used.