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Customer reviews: CedCommerce TikTok Shop

Develop by CedCommerce

Reviews (162)

Overall rating
4.9

What Merchants Think

The "CedCommerce TikTok Shop" app receives overwhelmingly positive feedback from merchants. Users praise its user-friendly interface and seamless integration with Shopify, making product syncing to TikTok Shop easy and efficient. The app is noted for significantly enhancing merchants' operational efficiency, particularly through its bulk upload and automatic synchronization features. A defining aspect that makes "CedCommerce TikTok Shop" stand out is its outstanding customer support, which is frequently highlighted as quick, professional, and helpful, with representatives going above and beyond to assist users.

Key Strengths

  • Seamless integration with Shopify and TikTok Shop
  • User-friendly interface and easy navigation
  • Efficient bulk upload and synchronization features
  • Reliable and responsive 24/7 customer support
  • Valuable onboarding and ongoing support
  • Capability to handle complex product setups

Common Concerns

  • Occasional issues with order fulfillment or product syncing
  • Some difficulties with initial setup for certain users
  • Potential data sync discrepancies between platforms
  • Minor bugs that require constant customer support interaction

Final Thoughts

Overall, "CedCommerce TikTok Shop" is regarded as an essential tool for businesses looking to expand their reach on TikTok. While there are occasional issues with data sync and setup, the active and highly-praised customer support often resolves these efficiently. The app's consistent updates and improvements continue to strengthen its reliability and functionality, making it highly recommended among its users.

Tallow + Ash

Aug 09, 2024  on Shopify

Aditi from CedCommerce has gone above and beyond for our business, she is extremely helpful - even when the questions might not be related to CedCommerce. 5* customer service. The platform is also great, syncs products but most importantly automates the tracking numbers from shopify to the seller centre in TTS. This saves our company a lot of time and is an amazing feature. Thanks for everything!

aerotrunk

Aug 07, 2024  on Shopify

I have worked closely with the team at CedCommerce, especially a particular employee called Suryansh, who has gone above and beyond to help me with our integration. There are a few tools on the market, but this one works really well and they really have 24/7 support to help you with anything you need. This has been a great experience, our products are online and we can now scale our sales on TikTok Shop.

BD Crystals

Aug 07, 2024  on Shopify

Very easy to use and CUSTOMER SERVICE (Suryansh Singh Chauhan) was very helpful when i needed to migrate to the new app and cancel paid plan.

Tsj Naturals Supplements

Aug 07, 2024  on Shopify

Absolutely amazing! The most helpful support i've experienced thus far! I would recommend this service to anyone who is just getting started as well as to advance their businesses.

Nature Of Beauty & Bylliones Line

Aug 06, 2024  on Shopify

I love the website, it is so easy to use. Also the support team are available 24/7 and let me tell you that they are very supportive and experienced. You do not even have to wait for a couple of minutes because as soon as you press the support button, they are there, in seconds. I love the website, I LOVE the way it is organized and I love the fact that if you need help, you will be given help right away.

Mainly Essentials

Aug 06, 2024  on Shopify

I successfully uploaded my product on TikTok Shop with ease, thanks to the smooth onboarding process and excellent support. Highly recommended for anyone looking to expand their online store.

The Plant Good Seed Company

Aug 05, 2024  on Shopify

This is a great connector to bring your Shopify products over to TikTok Shop. I tried two others before settling with Ced (Silk Connector, ShoppeDance) - CedCommerce was the only one that would allow me to optimize the product listings directly on TTS for SEO purposes while still syncing inventory and orders. This is a must have feature for anyone trying to optimize their products for discovery on TTS. The customer service team for Ced is excellent. I've watched the feature set steadily improve over the past year as well as its reliability.

JOHNYCARRIBEAN

Aug 04, 2024  on Shopify

The Onboarding process and support I got from the agent was amazing. I was able to sucessfully upload products and have better understanding of how the Cedcommerce tiktok app works.

Hair by Sam McKnight

Aug 04, 2024  on Shopify

The app works well and has come a long way since first launching. The customer service is also very responsive and quick to deal with issues!

Stretch It Body Jewellery

Aug 01, 2024  on Shopify

Still setting up, some features appear to be missing but this could be tiktok limitations due to how new the platform is. Support has been excellent so far, always a message away. Highly recommended!

AGTC

Aug 01, 2024  on Shopify

I am working with CedCommerce for SEO for my shop and now using their App. The support is good and the app I am learning it bit by bit.. I recommend.

MakerFlo Crafts

Jul 31, 2024  on Shopify

Great App, makes things a lot easier when it comes to inventory, order fulfillment, and syncing Shopify with TikTok seamlessly. Customer service is excellent, Vikram is always ready to jump on a call to fix any issue or help out with anything at anytime. Very pleased!

Intense Oud

Jul 24, 2024  on Shopify

I have used cedcommerce for a long time. Its ease of use, robust features, multi-channel integration, and outstanding customer support make it a must-have tool for any online retailer. I highly recommend CedCommerce to anyone looking to enhance their e-commerce management and grow their business efficiently.

H&L

Jul 24, 2024  on Shopify

Happy with Ced commerce had a few small issues but always resolved instantly. Added extra development work for us. Just waiting for them to roll out, So we can have two separate tik tok accounts syncing. Integration is great, along with the pricing. Well recommend

Mollie and Fred Gifts

Jul 23, 2024  on Shopify

We have a really large category of items so it is quite a bit of work to categorize to TikTok categories and make sure images are correct size. But CED commerce are really helpful and the support is great. We have used for other apps like Etsy and they have always been great. Thank you.

FredCo International

Jul 19, 2024  on Shopify

Many products don't sync the inventory properly with shopify and tiktok, customers order the products which we need to cancel. This issue has been going on for over 1 year but no fix has been done yet.

Minimo Nutrition

Jul 10, 2024  on Shopify

Recently migrated from AfterShip to CedCommerce and their support team was amazing and made it super seamless!

FAKE GODS

Jul 09, 2024  on Shopify

It has been a good explanation from Aditi. We hope to stay in touch for future occasions in case there are any issues.

Charmats

Jul 03, 2024  on Shopify

Srajan did an excellent job to help be onboard. The patience and willing to help is extra ordinary. The app transfered my products to Tiktok with few clicks. Highly recommended

The Topaz Shop

May 21, 2024  on Shopify

This app and CedCommerce have been seamless and easy to use in linking our Shopify store to our TikTok Shop page. My account manager has been available and supportive 24/7 and she has made my life much easier! Would highly recommend to avoid trial and error with other apps. She has been particularly helpful in assisting with shipping details of an encrypted order on my TikTok shop and has also been very helpful and very informative in assisting with connecting my products to my TikTok shop. The customer support is amazing!

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