We moved for the tiktok app to CedCommerce because they helped us out throughout the entire process and are always available via chat or video. So far the application has worked perfectly and it is easier to manage our product on TikTok.

CedCommerce was exactly the app my company needed to sync our Shopify catalog to TikTok Shop. With over 3,500 products, we needed a reliable system and strong support team — and on that front, CedCommerce’s Etsy integration has been great. However, our experience with the TikTok team has been disappointing. Communication has been inconsistent, and despite promises of updates, I’ve had to repeatedly follow up for progress reports. The app itself works, but the lack of proactive communication and accountability from the support side has caused unnecessary delays and frustration. It’s a solid product, but the TikTok team’s follow-through and responsiveness need improvement to match the level of service provided by CedCommerce’s other platforms.

While the app itself works fine, I want to warn anyone considering custom work with this company. We’ve spent over $2,000 on custom development that still doesn’t work after months of issues. Their team shows little urgency in resolving the issue and has not offered a refund, even though the work was never completed as promised. The only time we receive quick responses is when a potential sale is involved — once payment is made, communication slows to a crawl. Unfortunately, this experience has been extremely frustrating and costly. I’d highly recommend using the base app only and avoiding any paid customization unless their process changes dramatically.

Great application, helped us synced the products right to our TikTok shop, saved a lot of time & resources!

Excellent customer service. They were able to resolve my application install issues in a timely and professional manner. We highly recommend this company and team! Kudos to CedCommerce! Thank you

CedCommerce was just the app my company was looking for to easily sync our existing Shopify catalog to TikTok. With over 3500 products, an app with a strong customer support team was crucial to our success. Thank you for always being so responsive and quick to answer questions. The team is also very patient and will guide you through every step of the process. This app is a great solution for anyone who is looking to get started selling on the TikTok platform.

Support is lacking... Been days since we installed to have a solution. I have contact suppor tmany times and nothing changes, they dont take seriously the support at all. i wa sunable to have all my product online on tiktok. each time they tell me i should of done this and that... always customer fault it seems. I delete it.. they wont see me again

The synchronization is very good. If there is something missing, they try to include it. You can add VAT, discounts you want to synchronize, units, and storage. Its global synchronization with reviews and sales for a single product in different countries with translations. Aditi does a good job and is always attentive.

This app is great! I use it to sync my TikTok Shop Europe orders directly into Shopify, and it works perfectly once everything is set up. At the beginning, it takes a little time to understand how the interface works, but after that, everything runs smoothly and automatically. What really makes the difference is the support team: super responsive, always available on WhatsApp, and very helpful whenever I had questions. Thanks to them, the setup was much easier and now the app saves me a lot of time every day. Highly recommend if you want a seamless connection between TikTok Shop and Shopify!

Ayushi, helped us with our shop today. All products should be live soon which I just what we needed. Thanks Ayushi

App works well. When I had issues, the team kindly set up a meeting for a step-by-step walkthrough to fix the problem. Enjoying the app so far.

Getting started with CedCommerce for TikTok Shop wasn’t the easiest — especially when it came to syncing products at the beginning. The interface also takes a bit of time to learn. But once everything is set up and you get familiar with how it works, it runs smoothly and does the job well. The real highlight for me has been the support: our account manager is always available on WhatsApp and responds instantly, which makes the whole process much easier.

The app is well developed and they made it even easier to for the new users to get synced with tiktok or any social channel not only this. Especially their support is team is fab. We highly recommend this app for any marketplace integration compared to ones developed by the owned social platforms. We appreciate you guys, keep doing the great job.

Guter Support, schnelle Antwort und lösen alle Probleme immer super. Einziger Kritikpunkt: Die Synchronisation mit Shopify müsste automatisher sein. Wenn man etwas an Produkten ändert oder neu hochlädt, muss man immer manuell neu uploaden.

These guys are awesome. Their app and their support is miles better than any other app, and I have tried them all

CedCommerce is amazing. Great customer service. Little confusing at first, but everything was explained clearly by onboarding, and working fine now.

They are providing amazing support in every issue and scenario we encounter. Also they are able to do custom work for your system requirements, which is a great plus. Special thanks to Ayushi and her team.

The CedCommerce TikTok Shop application functions well, orders are perfectly synchronised, although we have occasionally encountered issues with the synchronisation of products and images. However, the technical support team has been helpful at all times and guided us in resolving the issues immediately. I recommend it.

Not recommended. 7 of my orders were not synced to my Shopify from May 2025 and I have lost business on Tiktok thanks to their unworkable integration app.I will challenging previous payments made to the company soon via Shopify.

Customer service is fast and efficient. Appreciate the screenshots and walk-throughs to get problems solved. Thanks!