What Merchants Think

"Captain Shipping Protection" is generally well-received by merchants, who appreciate its ease of setup and the positive impact on average order value (AOV). Merchants frequently highlight the exceptional customer support, which is often described as quick and helpful. Nonetheless, some concerns, particularly related to integration with Google services, have been raised.

Key Strengths

• Easy and straightforward setup
• Exceptional and responsive customer support
• Increases average order value (AOV)
• User-friendly interface
• Effective upsell feature for shipping protection
• Integrates well with various store themes
• Customer service available 24/7
• Allows merchants to set and keep premiums

Common Concerns

• Compatibility issues with Google SEO and Ads
• Integration limitations without Shopify Plus for checkout page visibility
• Some merchants experienced poor customer support resolution
• Not compatible with all discount apps on Shopify
• Concerns about app's influence on store's Google domain listing

Final Thoughts

The "Captain Shipping Protection" app receives largely favorable ratings from users thanks to its ease of functionality and impactful customer support. While it excels in boosting order value and offering insurance flexibility, potential compatibility issues, especially concerning Google integration, should be considered. Overall, it's a valuable tool for increasing conversion rates and enhancing customer trust.