Reviews: Captain Shipping Protection

Customer reviews: Captain Shipping Protection

Reviews (223)

Overall rating

4.9

5

233
4

8
3
2

1
1

5

What Merchants Think

"Captain Shipping Protection" is generally well-received by merchants, who appreciate its ease of setup and the positive impact on average order value (AOV). Merchants frequently highlight the exceptional customer support, which is often described as quick and helpful. Nonetheless, some concerns, particularly related to integration with Google services, have been raised.

Key Strengths

Easy and straightforward setup
Exceptional and responsive customer support
Increases average order value (AOV)
User-friendly interface
Effective upsell feature for shipping protection
Integrates well with various store themes
Customer service available 24/7
Allows merchants to set and keep premiums

Common Concerns

Compatibility issues with Google SEO and Ads
Integration limitations without Shopify Plus for checkout page visibility
Some merchants experienced poor customer support resolution
Not compatible with all discount apps on Shopify
Concerns about app's influence on store's Google domain listing

Final Thoughts

The "Captain Shipping Protection" app receives largely favorable ratings from users thanks to its ease of functionality and impactful customer support. While it excels in boosting order value and offering insurance flexibility, potential compatibility issues, especially concerning Google integration, should be considered. Overall, it's a valuable tool for increasing conversion rates and enhancing customer trust.

Heritage Collective

Sep 24, 2025 on Shopify

This App killed my conversion rate from 2.7% to 0.7% I don't know what happened but I uninstalled it after 1 day - please refund

ATACLETE

Mar 20, 2025 on Shopify

DO NOT USE IF YOU ADVERTISE ON GOOGLE OR IF SEO IS IMPORTANT TO YOUR BUSINESS. Out of the blue, our business got shut down in a single day. We got delisted from Google search results, meaning people could no longer find us through organic search, and our Google Ads account got shut down. Why? Because of this app right here. Their domain where they host their services became compromised due to them not doing their due diligence on their domain, and as a result, so did our site. I reached out to their support, they were oblivious to what was going on. I asked them what's captaintop and they said "I don't know what that is, we are not affiliated with that." They are, this is their domain. This is what caused havoc to ours. Now we have a mass clean-up to even get back to what we were doing on a daily basis. It's crazy to me that they don't do their own due diligence when it comes to keeping up with their domain and I am supposed to trust them on our store.? NEVER AGAIN. There's absolutely NOTHING they could ever offer us to have us trust them ever again! If you choose to use them, you have read it here and you are warned. I'll never risk our store like that again. Unless you know code or programming and this happens to you, you are done for. The only reason I found it was going through our source code.

Portable Sun LLC

Mar 20, 2025 on Shopify

Google is flagging API calls made by this app as malicious. They killed all of our google ads after installing this app. Support did not respond.

Quivale

Dec 31, 2024 on Shopify

Didn't work with my store. Customer support was a waste of time. Now my refund request is being "reviewed"

Climcat

Mar 25, 2024 on Shopify

Unable to contact support, even via email or live chat. too bad