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Customer reviews: Captain Shipping Protection

Develop by Captain Insure

Reviews (207)

Overall rating
4.9

What Merchants Think

"Captain Shipping Protection" is generally well-received by merchants, who appreciate its ease of setup and the positive impact on average order value (AOV). Merchants frequently highlight the exceptional customer support, which is often described as quick and helpful. Nonetheless, some concerns, particularly related to integration with Google services, have been raised.

Key Strengths

  • Easy and straightforward setup
  • Exceptional and responsive customer support
  • Increases average order value (AOV)
  • User-friendly interface
  • Effective upsell feature for shipping protection
  • Integrates well with various store themes
  • Customer service available 24/7
  • Allows merchants to set and keep premiums

Common Concerns

  • Compatibility issues with Google SEO and Ads
  • Integration limitations without Shopify Plus for checkout page visibility
  • Some merchants experienced poor customer support resolution
  • Not compatible with all discount apps on Shopify
  • Concerns about app's influence on store's Google domain listing

Final Thoughts

The "Captain Shipping Protection" app receives largely favorable ratings from users thanks to its ease of functionality and impactful customer support. While it excels in boosting order value and offering insurance flexibility, potential compatibility issues, especially concerning Google integration, should be considered. Overall, it's a valuable tool for increasing conversion rates and enhancing customer trust.

Provincetown Fudge Factory

Apr 25, 2025  on Shopify

We recently launched this app on our website, so it's still too early for a 5-star review. However, if it lives up to its promises, I'll definitely be updating my review. I had a very quick and helpful chat with customer service today. They were able to answer my question promptly. It's looking promising!

Decor Interiors - House & Home

Jan 09, 2025  on Shopify

Just downloaded the app. Support was quick to removing branding etc. Pricing seems very keen.

ZENVADA

Dec 08, 2024  on Shopify

BabyWhisperCo

Nov 15, 2024  on Shopify

Just started the app but the support is a W for being available 24/7 - i mean the app will pay for itself! Only downside is that you cant add it to the checkout page unless you have a shopify plus plan.

LadyBelleCo

Nov 14, 2024  on Shopify

Definitely a good app to have to increase AOV. 24/7 customer support is a big W as well. Only downside is you can only have the Insured Shipping on the cart page. You need to have a Shopify Plus plan to be able to add it to the checkout page - meaning many customers will not see it as they go straight to checkout.

I Create Art

Nov 11, 2024  on Shopify

So far, easy set up. Although I would like to be able to edit "Refund Policy" as we don't offer a refund. After free trial will know more if we want to keep.

Olivia Mae

Jul 24, 2024  on Shopify

verry verry helpfull peoplee

Daeor Beauty Brand

Mar 25, 2024  on Shopify

Im going to give the app four stars currently because I haven't quite used it. HOWEVER, customer service is TOP TIER!! Thank you Mig for your help.

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