Omnichannel Marketing &Support

Develop by BusinessOnBot

$4.99

/ Month

7 Days Free Trial

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Cart recovery

Order updates

Smart automation

Whatsapp commerce

Agent support

About Omnichannel Marketing &Support

Launched Oct 02, 2023

Built by BusinessOnBot

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(39 Reviews)

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Description

AI powered commerce & support. Acquire new users and reduce CAC across Whatsapp, Instagram, Email

BusinessOnBot helps D2C brands boost sales and engagement through AI-powered automation across WhatsApp, Instagram, Email, and web chat. It's unified inbox enables quick, multi-agent support, while the AI bot answers queries, recovers carts, drives upsells, and automates order updates - cutting CAC, reducing workload, and improving conversions and retention.

WhatsApp Commerce - Drive seamless transactions and support directly on WhatsApp
Smart Automation – Automate campaigns to boost sales and convert COD to prepaid.
Agent Support - Engage customers instantly across WhatsApp, Instagram & Email.
Cart Recovery – Recover abandoned carts and boost conversions with timely nudges
Order Updates – Send automatic order and delivery updates to customers.

Pros

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Top Helpful Reviews

Suman Nathwani

Nov 23, 2025 on Shopify

Love the app totally worth the investment . the support team is excellent extremly solution oriented. i highly recomend this app to anyone looking for whats app api.

CoffeeGo.in

Jun 26, 2025 on Shopify

we had great support from bob team, If you're looking for a cost-effective solution to retain customers, this app delivers. It' ideal for customer acquisition and re-engagement campaigns. Aasrith from the businessonbot team is always there to help.

Canvas Kraft

May 20, 2025 on Shopify

BusinessOnBot is a one-stop solution for WhatsApp marketing – packed with all the essential features to help you grow, automate, and scale your business. From bulk messaging and smart automation to advanced campaign setups and real-time analytics, it covers everything. A special thanks to Aryan Mishra for his outstanding support during the setup process – he guided me through the dashboard, advanced settings, and helped me get the system running smoothly. Highly recommended!

Protyze

Mar 11, 2025 on Shopify

User-friendly interface and seamless integrations with Instagram and Whatsapp. The app is perfect for D2C brands looking for an omnichannel solution. Great pricing and reliable support from Tejashree make it a winner.

clayco

Feb 21, 2025 on Shopify

Business on Bots has been a game-changer for us! The platform is incredibly easy to use—just select a template, and you're ready to go, no need to create complex journey flows. It has helped us effectively retarget using abandoned cart, repurchase etc flows. The support team, Tejashree has been exceptional, always available to guide us. Highly recommend it for seamless marketing automation.

Guduchi Ayurveda

Feb 20, 2025 on Shopify

Our go-to solution for engaging with customers on WhatsApp and Instagram has been Business On Bot, and we couldn't be happier with the results. This platform has significantly improved our customer interactions, leading to higher retention rates and increased ROI for our business. One of the standout features of Business On Bot is its reliability and ease of management. The platform is user-friendly, making it effortless to handle customer queries, automate responses, and maintain seamless communication across multiple channels. What truly sets Business On Bot apart is that it provides a comprehensive suite of services in one place. From automated messaging and AI-powered chatbots to analytics and customer engagement tools, everything is designed to enhance our business efficiency. Overall, Business On Bot has been a game-changer for us, making customer engagement smoother, faster, and more effective. We highly recommend it to businesses looking to scale their customer communication effortlessly!

Happy Cultures

Feb 18, 2025 on Shopify

Great tool for whatsapp marketing, one of the early adapters in all the tech improvements from meta. set up is easy in a day or so. With a dedicated support team that ensures smooth operations. It works perfectly for Whatsapp & Instagram. The value for money is exceptional! its actually good. Tejashree has been greate with implemention all automations and support.

Butt Baby

Feb 13, 2025 on Shopify

Love how simple it is to use their WhatsApp marketing and chatbot tools. It has helped us build a strong relationship with our customers. Their team ensures smooth onboarding and operations. Tejashree has been helpful with all queries and suggestions.

Lipka Home

Feb 13, 2025 on Shopify

Business on Bot has been a game-changer for managing our business on WhatsApp. The platform offers seamless automation and easy catalog management making customer interactions more efficient. The integration with e-commerce platforms and CRM tools is smooth, helping us drive more sales and improve engagement.

Cococart India

Feb 12, 2025 on Shopify

Love how simple it is to use their email marketing and chatbot tools. It has helped us build a strong relationship with our customers. Their team ensures smooth onboarding and operations. Tejashree is available to resolve queries and help with implementing strategies.

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