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Customer reviews: Whatsapp Marketing & Support

Develop by BusinessOnBot

Reviews (80)

Overall rating
5

What Merchants Think

Overall, merchants find "Whatsapp Marketing & Support" to be a valuable and user-friendly tool for improving customer engagement and scaling business operations. With its intuitive interface and seamless integration with multiple platforms, the app is praised for facilitating effective communication and automation. The customer support team, particularly individuals like Amitesh, Tejashree, and Aryan, receive significant acclaim for their dedication and proactive assistance, which enhances the user experience.

Key Strengths

  • Easy setup and intuitive use, making campaign management effortless.
  • AI-powered chatbot and automation tools that streamline customer interactions and save time.
  • Seamless integration with e-commerce platforms and CRM tools, enhancing sales and engagement.
  • Responsive and helpful customer support, with particular appreciation for team members who offer timely assistance and strategic insights.
  • Effective in addressing challenges like high customer acquisition costs and improving retention.

Common Concerns

  • Need for continuous support, especially while new users acclimate to the app's features.
  • Desire for updates and improvements, such as the anticipated rollout of a mobile app.

Final Thoughts

"Whatsapp Marketing & Support" is praised as a robust solution for businesses looking to enhance customer relationships through streamlined communication and automation. Its responsive support team and impactful features make it a highly recommended choice for businesses aiming to improve efficiency and achieve significant growth.

Butt Baby

Feb 13, 2025  on Shopify

Love how simple it is to use their WhatsApp marketing and chatbot tools. It has helped us build a strong relationship with our customers. Their team ensures smooth onboarding and operations. Tejashree has been helpful with all queries and suggestions.

Cococart India

Feb 12, 2025  on Shopify

Love how simple it is to use their email marketing and chatbot tools. It has helped us build a strong relationship with our customers. Their team ensures smooth onboarding and operations. Tejashree is available to resolve queries and help with implementing strategies.

Zeroharm

Feb 10, 2025  on Shopify

Our go-to solution for engaging with customers on WhatsApp. Their Assisted sales feature is a big differentiator. Our POC Amitesh ensures timely resolution to queries and helps us when needed

Zyax.in

Feb 10, 2025  on Shopify

We have been working with BusinessOnBot to help grow our brand. With WhatsApp automations, it solves challenges like high CAC, RTO and customer retention, making scaling easier & smarter.

Perfectly Average

Feb 10, 2025  on Shopify

It has been a fantastic experience working with BOB. The support team is excellent, and our POC, Amitesh, has been incredibly helpful and responsive. He consistently provides valuable insights and tips, which have significantly improved our deliverability—an issue we've been struggling with for a long time.

HIVADO

Feb 07, 2025  on Shopify

Business on Bot has been a game-changer for managing our business on WhatsApp. The platform offers seamless automation, easy catalog management, and AI-powered responses, making customer interactions more efficient. The integration with e-commerce platforms and CRM tools is smooth, helping us drive more sales and improve engagement. A special shoutout to Amitesh and Atiq, who have been amazing with their customer support efforts! Their responsiveness, problem-solving approach, and dedication to helping us get the best out of the platform have been truly commendable.

Rustic Art

Feb 06, 2025  on Shopify

Setting up our campaigns is a breeze with this app. It's made managing WhatsApp easy. The AI automation features save us a lot of time and effort. Our account manager Amitesh is always ready to help and ensure timely resolution to queries. It is easy to handle multiple apps due to smooth integration.

www.adhigava.in

Feb 05, 2025  on Shopify

Love how simple it is to use their email marketing and chatbot tools. It has helped us build a strong relationship with our customers. Aryan from their team ensures smooth onboarding and operations. Would recommend brands to definitely try the solution once.

Mandala Organics

Feb 03, 2025  on Shopify

The Business on Bot onboarding experience and regular support for day-to-day queries (since we are still getting used to the app!) have been really great! Our point person Aryan Mishra is always available and ready to solve our queries timely! Overall exceptional service by the team! Looking forward to the roll out of the mobile app!

Doki

Jan 27, 2025  on Shopify

We've been using Business on Bots for some time now, and it has been a valuable platform for our business. The tools are intuitive and easy to use, making it simple to set up campaigns. It has played a crucial role in helping us re-target customers effectively and test new products. Our account manager, Tejashree, has been a great support whenever we faced challenges during launches. Her guidance has made a big difference in ensuring things run smoothly. The team is also very open to feedback and responsive to new platform updates, which makes the overall experience even better. Business on Bots has been a reliable partner for our needs.

Gabicci India

Jan 24, 2025  on Shopify

Setting up our campaigns is a breeze with this app. It's made managing multiple channels like WhatsApp and Instagram easy. The AI automation features save us a lot of time and effort. CSM Kyanak Ravindran has been incredibly helpful in guiding us through the setup and ensuring we get the best out of the platform.

Keyzone

Jan 21, 2025  on Shopify

The business-on-bots platform is a user friendly app and it offers incredible automation features along with plenty of customization options to streamline various customer interactions. Smooth WhatsApp integration optimizes communication for speed and efficiency. The bot provides instant support, resolving common issues and guides customers efficiently. Automation of routine tasks has freed up our team to focus on more complex issues, boosting overall productivity. The BoB team is always approachable, special mention to our POC for Sales - Ashi Arya and onboarding specialist - Leela B for ensuring a smooth onboarding experience, and CSM Kyanak Ravindran, who has been exceptionally supportive, ensuring we make the most out of the platforms' capabilities. This app is definitely recommended to business owners looking to elevate their business communication.

amrithnoni

Jan 16, 2025  on Shopify

I have been using the Business on Bot WhatsApp API for over a year to send customer notifications and run WhatsApp campaigns. The team is incredibly supportive and helps businesses automate various processes seamlessly. With BOB, your D2C business can achieve significant growth and streamlined operations. From Sagar Amrithnoni - Perforamnce marketing team

Ratan Jaipur

Jan 16, 2025  on Shopify

BOB Services has been a value-for-money solution for our business, helping us manage customer engagement across WhatsApp, Email, and Instagram seamlessly. Their AI-powered chatbot and omnichannel support have made it easy to connect with our customers, automate conversations, and improve retention. A special mention to Vaishnavi, whose good support has been truly commendable. She has guided us at every step, ensuring we make the most of the platform’s features.

AlchemLife

Jan 15, 2025  on Shopify

I have been using BusinessOnBot for over a year now, primarily due to the exceptional service provided by our key account manager, Amitesh Girotiya. His commitment to customer satisfaction and his ability to handle requests efficiently is second to none. Amitesh consistently delivers timely updates and is incredibly responsive, making him stand out in a competitive market. He is available even on his days off and holidays, ensuring that any issues are swiftly resolved—often within 15 minutes! Amitesh's proactive approach not only aids in customer retention but also enhances our overall customer acquisition strategy. His expertise and dedication are key reasons why we continue to use BusinessOnBot over other WhatsApp platforms. If you are looking for a reliable and effective communication solution that prioritizes customer needs and business growth, Amitesh at BusinessOnBot is your go-to professional. His exceptional service makes BusinessOnBot a highly recommendable choice for any business looking to improve their client engagement and operational efficiency.

Origins Nutra

Jan 15, 2025  on Shopify

Working with BOB has been nothing short of amazing! The tool is powerful and made setting up effective retention flows a seamless experience. But what stands out is their CUSTOMER SUCCESS TEAM—super professional, lightning-fast, and always ready to help. Aryan has been super helpful in this entire process. A solid 10/10 recommendation for startups looking to create detailed and impactful customer journeys!

Sacred Grove

Jan 14, 2025  on Shopify

Business on Bot, is a very useful tool for business, and provides effective way of communication with customers and audiences. there team support is active , approachable and friendly, help to tackle problems when in need If you're looking for a cost-effective solution to retain customers, this app delivers. It's ideal for customer acquisition and re-engagement campaigns. Our account manager Tejashree is always there to help with strategies and execution.

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