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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

BON Loyalty & Rewards is a Shopify app designed to help businesses boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,682)

Overall rating
5

Hugs For Kids

Sep 26, 2025  on Shopify

Very happy with the app, easily customisable and easy to use. Customer support is excellent. Sienna helped us with personalising our customer emails and did a fantastic job, going beyoned what I would expect. Highly recommend.

Diva Vap

Sep 26, 2025  on Shopify

Testing BON app for the moment. But since the very beginning, a very nice and efficient support team helped me. Thanks so much for that. Ideal beginning. Great tieam: Kian, Mia and Courtney

Noelani Skincare

Sep 23, 2025  on Shopify

Cara, Courtney and Sienna have all been really helpful, even analyzing my program and making suggestions! This app is also really great, because their privacy policy is very clear and to the right standard that it needs to be for my Swiss and German customers. It is very easy to set up and customize with my own branding, and I love how they offer a referral program with the free version - many other programs don't.

Flower Chimp

Sep 23, 2025  on Shopify

We are happy by its super easy navigation and integration, plus well-covered functionality like custom branding, VIP tiers, and referral rewards, even on the Growth plan. Beyond the fantastic app, their customer support team is truly outstanding. A huge shout-out to Sienna, Maxxie, Maandy, and Jean for their consistent help, and especially to Hazel, who worked closely with us from the start; Hazel and her team relentlessly found solutions to all our inquiries, even those requiring developer support, always with prompt replies, quick solutions, and a friendly demeanor. We wholeheartedly recommend Bon Loyalty for anyone looking to elevate their customer rewards.

Ornament24

Sep 22, 2025  on Shopify

Great customer service. You are talking to actual people not AI and they are always available and ready to help. Anticipating your issues and solving your problem asap. Thank you specially to Sienna, Cara and Kian

Mypartybox.co.nz

Sep 22, 2025  on Shopify

Great support, Hazel responded super fast, problem is sorted out within 10 minutes, highly recommend

Home and Garden

Sep 22, 2025  on Shopify

Courney has been really helpful, always providing quick and effective assistance whenever we needed support. We have been using BON since 2022, and our experience has been excellent. user-friendly, reliable, and packed with features that help us engage and reward our customers.

CauCawa - Ehrlicher Kakao

Sep 19, 2025  on Shopify

I was looking for an easy to set up loyality programm and I chose BON! The setup is great and Hazel and Siena were a big help in the chat and super quick to respond. thank you!

Maison Garden

Sep 18, 2025  on Shopify

Great support — especially from Hazel and Sienna, who have been extremely helpful in guiding me through how Bon Loyalty works and in promptly resolving any enquiries I’ve had

Oevaali Art Shop

Sep 18, 2025  on Shopify

very helpful! cleared the basic steps which will help us with future configurations with Bon Loyalty.

Yatta Golf

Sep 18, 2025  on Shopify

Had a demo with Cara today, great efficient presentation. I'll be starting with the app this week. So far it looks to be very DIY with helpful guidance and easily customizable.

Street Iron Gear

Sep 17, 2025  on Shopify

So far so good. I'm just in the implementation stage but support (Cara and Dannie) have been awesome!

Scantifix

Sep 17, 2025  on Shopify

Sienna, Mia and Hazel were incredibly helpful in helping up set up our loyalty programme. They went to all ends to make sure we got exactly what we needed, and with a great attitude!

ActiNovo

Sep 17, 2025  on Shopify

Great App so far, what made me choose Bon was the multi-language support right out of the box. Setting it up was a breeze once you understand the UI and the best part on getting started was the support, they do not guide you to articles they just help right away, especially Hazel and Sunny

Modefa

Sep 16, 2025  on Shopify

We love this so far! It's been straightforward and simple to setup, and works well for both our website and POS. We had to switch to BON because our last loyalty app wasn't working with POS anymore. The team at BON helped us get setup and transfer all customer data over smoothly! Support is great and has been available in case we needed help. We haven't had any problems so far.

Aldog Srl

Sep 16, 2025  on Shopify

Hazel formidabile come sempre! Qualsiasi cosa le chieda è sul pezzo e disposta ad aiutarmi e a risolvere il problema in pochissimo tempo. Certo, l'app con delle personalizzazioni richiede un costo una tantum, però con un'assistenza così il costo passa proprio in secondo piano. Grazie mille

Heartbound Book Shop

Sep 13, 2025  on Shopify

Rani and the team are quick to respond and assist! Really liking this app and how versatile it can be.

Crochetree

Sep 13, 2025  on Shopify

We've just installed this app and I'm already very impressed. The platform is very easy to use, the onboarding has been smooth, and the best part has been the fantastic support we've received from the moment we joined. Sienna stepped in right away to say hello, even without my request, and made sure we had all the information we needed to complete the onboarding.

Ozmah

Sep 12, 2025  on Shopify

IM NOT VERY COMPUTER LITERATE, BUT THE WHOLE TEAM IN BON LOYALTY IS VERY HELPFUL. MOST IMPORTANTLY THE RESPONCE TIME IS VERY QUICK AND THEY TAKE THE TIME TO GIVE SCREEN SHOTS SO YOU CAN SEE EXACTLTY WHAT YOU NEED TO DO. a QUICK SHOUT OUT TO HAZEL SHE HAS BEEN EXCEPTIONALLY HELPFUL GETTING ME STARTED UP. THANKS TEAM KEEP UP THE GREAT WORK AYTEKIN (OZMAH)

Menoplus Shop

Sep 12, 2025  on Shopify

Bon Loyalty and the team were really patient, friendly and helpful all the way in "walking" me through all the set up process. Cara, Mia, Sienna, Mila and Mandy were all assisting me and updating me throughout the process, day or night. Nothing was too much trouble for them and I truly appreciate that. Thank you.

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