I’d like to give special thanks to Hazel for the excellent customer support. Hazel was incredibly responsive, professional, and patient, and made the whole experience smooth and stress-free. Every question was clearly explained, and the issue was resolved much faster than I expected. It’s rare to receive support that feels both efficient and genuinely thoughtful. The plugin itself works perfectly, and Hazel’s help made it even better. Truly appreciate the great service and attention to detail. Highly recommended!

Their customer service is exceptional. Hazel helped me to set up and optimise my rewards program on the fly - took all of 5mins with her expertise. I'm hopeful this app will be a great asset to my business.

Excellent customer service, and a very well though out app. It natively provides a very robust referral and reward program. I tried three similar apps and this is by far the best

新年早々にオンラインで質問をしましたが、Haleyさんが迅速で、丁寧に回答して下さり、大変助かりました！ 日本人にもかなりお勧めしたいアプリです！

Great suport from Hazel. Today, saturday while others dont work she helped me by answering all my questions for hours and also helped me setting the app. Fantatic support. Well done

I would highly recommend BON Loyalty to all fellow Shopify store owners. The support provided by the team is fantastic. Hazel was extremely helpful and friendly.

I just download the app and was working on setting everything up - I clicked the button to verify the email address and it immediately linked me up with an actual human support person - that was impressive right from the beginning. I followed the information supplied and asked a couple questions which were answered promptly. The verification is in process, so Dannie let me know that a follow-up will be completed in a couple days and I'll be notified with the outcome. Dannie was very helpful, friendly and kind and I REALLY appreciate being connected with an actual human!

We’ve had an excellent experience with Bon Loyalty, and I’d especially like to highlight Hazel for her outstanding support. She is consistently super polite, a great listener, and very clear when explaining the logic behind the Bon Loyalty system. Hazel is notable for her willingness to go above and beyond. She has actively discussed our system-related questions and challenges with the developers, thoughtfully actioned ideas, and explored whether internal processes could be improved not just for us, but for other merchants as well. She’s responsive, genuinely helpful, and always a pleasure to speak with. It’s rare to find support that feels this proactive and collaborative. Highly recommend Bon Loyalty, and Hazel in particular, for anyone looking for a reliable and well-supported loyalty solution. Ketija (Coin Mining Central Ltd.)

Hazel and team always work great, I love the reward program. Simple, effective and my customers on MetOlijf.nl love it.

We are very happy with this app and especially with the support. Even we are on the free plan for now, the service is super fast and helpful. Hope we can success so we can buy the higher tier plan for even more functions.

We ended up choosing BON Loyalty, and we haven’t regretted it for a second. What really tipped the scales for us was the support. Cara has been absolutely amazing to work with — fast responses, clear and easy-to-understand explanations, and lots of great suggestions tailored specifically to our store and the way we operate. It felt much more like talking to a colleague than to “customer support.” We run both a physical store and an online shop, and we also have a somewhat special loyalty setup (for example, every 7th bag of feed free, subscriptions online, etc.). All of this was taken seriously, explained in a simple way, and we found solutions that genuinely fit us — including in Shopify POS. The app works very well, is flexible, and it’s clear that it’s built by people who truly understand retail operations, not just code. Extra points for: – Patient and friendly support – Thorough explanations, not just “yes/no” answers – European-based support (a big plus for us) We initially planned to look at several apps, but after this dialogue, the choice was easy. Highly recommended.

Customer service is fast and efficient. Sorted a few glitches we had with integration immediately. Customisable and suits our theme perfectly.

Una gran app y un excelente servicio Hazel, la persona que me ha ayudado, es rápida, eficiente y con muchas ganas de ayudas. A veces no es la app, es el servicio que te dan. Congrats!

Great onboarding experience and is a lot more encompassing for the cost than other platforms. We migrated from influence.io as the refer a friend functionality did not work and allowed people to generate codes without a succesfull referral taking place. BON solves this

Great experience with importing from another Loyalty Program. Haley at support is super helpful and quick to respond any inquiry . 10/10 would recommend this app

Cara a été d'une grande patience avec moi. Elle m'a guidée pas à pas. Je la remercie grandement ainsi que tous ses collègues précédents. Très belle équipe !!!

Accompagnée par Haley pour l'installation de l'application, j'ai été ravie de sa réactivité. Mon blocage a été solutionné rapidement. Merci encore!

Dannie just helped me out and did a great job in answering my needs. She tended to me immediately. Very knowledgeable about the app. This app is the best one for loyalty rewards.

Excellent loyalty program! Easy to set up and use. Customer service has been extremely helpful and responsive anytime we've had questions.

Super kind and helpful and felt like a human interaction. Pleasantly surprised to have this in the usual unhelpful help AI bots.