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Preorder, Back In Stock ‑ Stoq logo

Customer reviews: Preorder, Back In Stock ‑ Stoq

Develop by Artos Software

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,875)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

50cards

Jul 20, 2025  on Shopify

Amazing addition to my preorder system, the support team is very human and easy to work with which is very rare nowadays. I look forward to continue doing business with Stoq!

Lumos Candles

Jul 20, 2025  on Shopify

Great app and very fast support! Hassan was lovely! He was really opened to help me and managed to get my issue solved within minutes! Highly recommend!

Tazzy

Jul 20, 2025  on Shopify

I downloaded the app and saw there was an issue with how it was appearing on my website. Within 2 minutes, someone from customer service jumped in to fix it directly on my website (and on a weekend nevertheless). I've never had such a quick response and the troubleshooting was flawless. Thank you to the Stoq team - 5/5 stars!

Top Ev Gear

Jul 19, 2025  on Shopify

STOQ is simply the top-notch product, with an easy UI for any level of business owners. Quick chat options with the support team can fix any issue. The app does what it is supposed to do: help businesses retain and recover more sales and orders that may have been lost. There are handful of apps that are deemed worthy and STOQ is the best one out there.

Opposites Attract

Jul 18, 2025  on Shopify

Great app! Has lots of tools that would for sure come in handy for drops and/or restocks. But the customer support is awesome. Quick responses to help resolve issues quickly and efficiently.

Indiannie, LLC

Jul 18, 2025  on Shopify

Just installed and already setup in under 10 mins. My preorder button is live. Intuitive setup. I had one option I didn't click and needed to contact support. They told me what I had missed and they responded in under 5 mins and I fixed it immediately. All round it's a win. I'm sure there are features I haven't explored yet so will go check them out now. Thanks Stoq!

Rosemary Hair Oil Company

Jul 18, 2025  on Shopify

Incredible Support We’ve had an excellent experience using Stoq for managing pre-orders on our Shopify store. The app itself is powerful and flexible, but what truly sets it apart is the outstanding support team behind it. A special thank you to Sneha, who went above and beyond to help us fine-tune how our pre-order offer was displayed on our website. She was incredibly patient, attentive, and knowledgeable — guiding us through every step of the setup and helping us find a solution that worked perfectly for our theme and layout. Thanks to her help, we were able to deliver a seamless pre-order experience to our customers, exactly how we envisioned it. Highly recommend Stoq for any brand looking to offer pre-orders with confidence and top-notch support.

Texture and Vessel

Jul 18, 2025  on Shopify

This app was easy to setup and did exactly what I wanted. When I had an issue with Horizon overwriting the pre order button text when changing colour variants, support did a great job of fixing it. Thank you to Sneha and Nagaraj for helping me out.

Skinny Pig Interiors

Jul 17, 2025  on Shopify

Some of the set up is a bit unclear but the team are very helpful and always resolve any issues I have very promptly.

Open Project

Jul 17, 2025  on Shopify

I had a fantastic onboarding experience with the Stoq team. The onboarding call was so helpful (I even had a second one as there were additional topics I wanted to cover), and I was then able to follow up with specific questions using the 24/7 chat functionality. They were incredibly fast to respond, which was fantastic. The tool is incredibly intuitive and easy to use!

Lychee Media

Jul 16, 2025  on Shopify

Solved all of my concerns and walked me through the process of setting up my pre-order offer. Thank you so much for all you do!

Car Seat Headrest

Jul 16, 2025  on Shopify

So far so good! I use it to create preorders for my shop and keep them separate from my normal orders. Hassan is very helpful!

OBO Direct

Jul 16, 2025  on Shopify

Works well and fast! Had great help from support team (shout out Hassan) in making custom placement changes a breeze.

Spiritaïa

Jul 15, 2025  on Shopify

The best app to notify customers when items are back in stock. Easy to use and great help from customer service! Love it. Thanks to Annam for her help to set up the widget!

Miss Olive's Meals

Jul 15, 2025  on Shopify

Only just started using it, but Momna in their Support team customised the pop-up 'notify me' button to my client's brand colours which was great.

Beacon Prints

Jul 14, 2025  on Shopify

This app works so well, with no glitches or issues. The team is always willing to help me and do it with joy. I never feel as if I am annoying them, no matter how many times I reach out to them. Whenever I need an app, I look to see if they have created it because the customer service is just phenomenal and I know the app is going to work as intended. I love that the apps are singular focused as well. They don't design them to do a million different things. I'm very happy.

Marai Jewelry

Jul 14, 2025  on Shopify

Exceptional support—one of the best teams I’ve ever dealt with. The app performs exactly as promised. What more could you ask for?

SnakeStrap

Jul 12, 2025  on Shopify

Shashi was a great help! They responded immediately, helped me right away, and I definitely recommend them.

Pepper Steps

Jul 11, 2025  on Shopify

We had a big product launch coming up and needed a way to seamlessly enable preorders when we sold out. The app worked perfectly, it was easy to set up, and everything functioned exactly as advertised. What really stood out was the excellent customer support. We had a few questions and tweaks (including customizing the button style and adding preorder functionality to our homepage), and the support team was absolutely phenomenal. Fast, friendly, and incredibly helpful every step of the way. As a small business owner, I can’t recommend this app enough. If you’re looking for a reliable preorder solution with excellent customer service, this is it. An easy 5/5!

Cosmic Collections

Jul 10, 2025  on Shopify

Great help from Sneha with setting it up. I'd wish the free plan gave you a slight bit more so that you can switch to the paid version when the webshop scales.

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