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Customer reviews: AOV.ai Free Gift BOGO Discount

Develop by Shopify

The Avada Upsell app helps Shopify store owners boost revenue with targeted upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (635)

Overall rating
5

What Merchants Think

Merchants overall appreciate the "AOV Free Gift Buy X Get Y+BOGO" app for its simplicity, effectiveness, and exceptional customer service. Many have found that it significantly enhances average order value and customer satisfaction by creating enticing promotional offers. While some face minor issues, the support team's prompt and helpful responses make it a reliable choice for their business needs.

Key Strengths

  • Easy to set up and use.
  • Offers a wide range of customization for promotions.
  • Effective in increasing average order value (AOV).
  • Exceptional customer service with quick, professional assistance.
  • Seamless integration with Shopify stores.
  • Multilingual support and easy translation features.

Common Concerns

  • Occasional bugs and glitches in campaign management.
  • Lack of certain features, such as a cart progress bar widget.
  • Some initial setup confusion for new users.
  • Limited functionality in the free plan version.

Final Thoughts

The "AOV Free Gift Buy X Get Y+BOGO" app is highly recommended by most users due to its effectiveness in enhancing sales through dynamic promotions and free gifts. Its ease of use and customizable options, coupled with an outstanding customer support team, make it a valuable addition for any e-commerce store looking to boost their promotional capabilities and increase average order value. While minor issues exist, the ongoing updates and support promise improvements and feature additions, keeping this app a strong contender in its market.

Flagwix

Aug 07, 2025  on Shopify

AOV.ai Free Gift & BXGY is an excellent app for creating promotions like "Buy X Get Y" or free gift offers. The interface is clean, intuitive, and beginner-friendly, making setup quick and hassle-free. One of its standout features is multilingual support, which helps merchants from different countries easily understand and use the app. Customer support is also fast, responsive, and helpful. Whether you're running flash deals or long-term campaigns, this app makes it easy to customize and manage your promotions. Highly recommended for Shopify store owners looking to boost conversions with smart, flexible promotions.

Skin Lovers Cosmetics

Aug 06, 2025  on Shopify

The app is great: functional, fast, and easy to set up. But what truly stood out was the customer support, especially Tiffany. I ran into some issues with my first campaign, and Tiffany was absolutely outstanding. Kind, patient, highly competent and most importantly quick to identify and resolve the bottlenecks. I wholeheartedly recommend both AOV and, above all, their support team. Super! - Rick D.

HomeCubeUSA

Aug 05, 2025  on Shopify

Update: I just used their free support chat, Annie was amazing! She worked really long until she helped me figure out what the issue was and helped me fix my campaign so it works seamless. Wow! This app is amazing! I've been struggling with adding free gifts to my cart for months. My customer would add a free gift and then delete the original item and be able to get the free gift without a purchase. With this app they can't do that anymore. It took me less than 5 minutes to set up and it's working!!!! I would recommend this app to everyone!!!

CASA 43 Concept

Aug 01, 2025  on Shopify

Ich habe diese tolle App heute neu installiert und eine perfekten Service durch die Mitarbeiterin Macy erhalten. Sie hat mir super schnell und professionell geholfen. Vielen Dank!!!!!

Budding Brewer

Jul 30, 2025  on Shopify

This app works perfectly for our store and delivers exactly what it promises. A special mention to Kyle from the support team – he responds almost instantly and goes above and beyond to resolve any issues. The quick and professional support truly sets this app apart. Highly recommended!

Sereia

Jul 29, 2025  on Shopify

Exceptional service — professional, attentive, and unique. The functionality is amazing, and the support from Susan was even better. She was incredibly patient and resolved every issue immediately. Highly recommended!

HomeCubeUSA

Jul 29, 2025  on Shopify

Wow! This app is amazing! I've been struggling with adding free gifts to my cart for months. My customer would add a free gift and then delete the original item and be able to get the free gift without a purchase. With this app they can't do that anymore. It took me less than 5 minutes to set up and it's working!!!! I would recommend this app to everyone!!!

CAHU

Jul 29, 2025  on Shopify

Great experience! The support team is extremely helpful and very responsive, they always take the time to answer questions clearly. The application itself is efficient, intuitive, and very easy to use. It’s been a real time-saver for us.

Libral Traders

Jul 26, 2025  on Shopify

Superb support on chat . specially susen one of the chat advisor which supported through out the campaign creation on the prodcut page.

Tesstudio

Jul 23, 2025  on Shopify

The product meets basic requirements, and the customer service responds promptly, especially Susan, who is very patient.

My Pet Luxury Boutique

Jul 20, 2025  on Shopify

Ottimo servizio di assistenza. Una menzione speciale per Tiffany che e' stata molto esaustiva e di supporto concreto !

AlphaCollects

Jul 18, 2025  on Shopify

I tried many deals and upsell apps, and this was by far the best! Many options to work with and the support is by far THE BEST I've ever worked with. They have spent a lot of time helping me perfect the customizations I requested with no issue. Even through the night, Dana and her team has provided extremely fast fixes for us!

RAW Coffee Company

Jul 17, 2025  on Shopify

The app works great! And the customer service was really good too - Annie was super helpful and prompt!

AKRA Precision Optics

Jul 17, 2025  on Shopify

So far the app is awesome. I love that you can create 2 campaigns on the Free version, as that is all I need right now. No extravagant costs for small companies. The support is also great. Thank you!

Organic Oren

Jul 15, 2025  on Shopify

Exceptional!!!! Dana was extremely helpful and wonderful. They were able to help me get set up quickly and was very responsive and understood exactly what I needed. I'm very very happy with this app and the service I experienced with Dana!

Kadeline Boutique

Jul 11, 2025  on Shopify

Customer support is always available 24/7 whenever I need help. I really loved my interaction with MACY, they anticipated on any question I could have haha. And the issue was resolved in a timely manner.

Risenty Store

Jul 09, 2025  on Shopify

I’ve been using this app for over a year now, and it’s been extremely helpful for boosting our AOV. The support team is always responsive and professional. Lydia assisted me this time — she was very patient, answered all my detailed questions, and provided clear explanations on how the tiered gift system works. I really appreciate her friendly and efficient support. Highly recommended!

Chatea Skin

Jul 04, 2025  on Shopify

Easily set up. I did have a bit of an issue trying to find the pop-up due to my browser, but the problem was sorted out quickly, thanks to Dana.

Molecular Botanics

Jul 04, 2025  on Shopify

Excellent app! The design of the widgets is far better than any of the competitors I have seen and the possibilities it offers is great. I also love that they have a free plan up to 1000 per month, so you can play around with it and see if it is for you. Support by Tiffany was also quick and efficient!

Ana Maria Lajusticia

Jul 03, 2025  on Shopify

El soporte fue muy rápido, me orientó en cada paso, escalo el problema y se soluciono en el mismo momento, Audrey y Doris resolvieron el problema muy bien!

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