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Customer reviews: Avada SEO Image Optimizer

Develop by SEO On (Avada)

The Avada SEO Suite app helps Shopify store owners optimize their sites for search engines, improving visibility and traffic. This review covers its features, pricing, and real user feedback to help you decide if it’s the right SEO tool for your business.

Reviews (3,948)

Overall rating
4.9

What Merchants Think

Overall, merchants regard "Avada SEO Image Optimizer" as an invaluable tool for improving website performance and SEO rankings. Many users praise the app's intuitive interface and powerful features, including image optimization and SEO audits. A significant amount of positive feedback revolves around the stellar customer support, highlighting the team's dedication and expertise in assisting users promptly and professionally. However, there are instances where users encountered issues, notably with theme compatibility and the clarity of statistics presented by the app.

Key Strengths

  • Exceptional customer support from team members like Ricky, Mia, and Lydia.
  • User-friendly interface and clear guidance, ideal for both beginners and experienced users.
  • Powerful features such as image compression, meta tag optimization, and SEO audits.
  • Responsive and efficient handling of technical issues and user queries.
  • Positive impact on website loading speeds and SEO performance improvements.

Common Concerns

  • Issues with theme compatibility and integration, noted by some users affecting their sites.
  • The app is seen as slightly expensive by some, especially the Pro version.
  • Some users experienced automated changes leading to fluctuations in SEO rankings.
  • One review highlighted concerns about misleading statistics and lack of transparency during the trial period.

Final Thoughts

"Avada SEO Image Optimizer" receives high praise for its easy usage and high-impact results, making it a popular choice among merchants looking to boost their website's SEO performance. While there are areas of improvement, particularly regarding pricing and integration concerns, the exceptional customer support offered by the Avada team often bridges the gap, ensuring users receive value and actionable insights through a collaborative approach. Overall, it's a strong contender for those seeking a comprehensive SEO tool with robust customer support.

Brin Store

Feb 17, 2025  on Shopify

I'm new to this, but this apps makes SEO straightforward, even for those without technical expertise. The support team is responsive and helpful!

Siyona

Feb 17, 2025  on Shopify

This app is an amazing user friendly app for everything to do with SEO. The support they provide is fabulous. I struggled with finding a solution for an issue and Brian explained and resolved the problem in a few minutes. I would highly recommend this for any business, no matter how small or big.

180Compostable.cl

Feb 17, 2025  on Shopify

Me encanta esta app para el SEO. Muy práctica, aun en la versión gratis! Nim me ayudo mucho para terminar de configurarla ;)

Pawfect2u

Feb 16, 2025  on Shopify

I would like to take a minute to thank Kevin and Anivia, they are super strong in technical. Was having an issue in SEO, they fixed it for me in the same day. I will rate 10-star if I could.

iSAW Company

Feb 14, 2025  on Shopify

I'm compelled to write a review because of the shocking and pick-pocketed service I received. Firstly, I would rate this app a MINUS. I had to put one star, otherwise the review can't be submitted. I'm not going to rant a long review - but I will say these 3 key points why I'm disgusted with their service: 1) I paid for the Pro Plan features for 1 year up front. 6 months into the plan, the company withdrew all features and moved me onto the Free Plan. I raised this crucial point of 'I paid for this plan and still have 6 months left', and they told me to 'pay for the Pro Plan again if I want those features'. I never got those features again, so I cut my losses and deleted the app. 2) I thought I was making headway with getting them to understand my position with a man named CHRISTIAN from their customer service department. He said all the right things but failed to reinstate the plan properly which I paid for. Eventually he ceased any communication with me, then that told me everything! 3) The app itself was full of issues shortly after using it for a few weeks. I raised every issue I came across, only to be told 'it's Shopify's fault'. I made it very clear to them, every app I have through Shopify works works fine, even after any updates... except yours! They stuck to their excuse for the duration of my unfortunate experience until I left. My experience is clearly not everybody's experience when you look at the reviews, but there are some who have had a similar bad experience like mine, so that leaves me to end this review by saying: Avada - you done me wrong, and you know you done me wrong! I know Karma will come back to bite you for your two-bit customer service and pick-pocketing ways!

INTIM SPACE Online Sexshop

Feb 14, 2025  on Shopify

Many thanks to Melody for her incredible support! She helped me tremendously in correctly setting up the article using AVADA. Her expertise, patience, and attention to detail made the process smooth and efficient. I truly appreciate her dedication and professionalism!

CLNZ Books

Feb 13, 2025  on Shopify

I am not an expert and I spent four hours learning thanks to the support given to me by Miss Pamela. She put all her dedication into making the setup with my site successful. I am very grateful to her.

CovorulPerfect

Feb 13, 2025  on Shopify

I didn't know at first what to expect. But the app is super .very good it helped me a lot . Fast and helpful technical team. Kevin Raymond is a rockstar.

Anam Online

Feb 13, 2025  on Shopify

Avada SEO is an absolute game-changer! The app's functionalities are top-notch, making it incredibly easy to optimize my website for search engines. But what truly sets Avada SEO apart is its outstanding customer support. I needed to add a snippet to my site, and Christian helped me immediately—quick, professional, and extremely knowledgeable! It’s rare to find such responsive support these days. If you’re looking for a powerful SEO tool with amazing features and first-class customer service, Avada SEO is the way to go! Highly recommend!

Bookabloodtest.com

Feb 13, 2025  on Shopify

This is one of the best apps I have come across as a non-technical person to help develop my website. The support is second to none and the ease of optimising my site has been more enjoyable than a chore! thank you! Tiana and William have specifically fixed an issue within a matter of minutes that I had been trying out for weeks! polite, great communication and a pleasure to work with!

Kaash

Feb 12, 2025  on Shopify

I wanted to take a moment to thank you Ricky for your hard work in addressing the SEO issues on my website. Ricky expertise has made a significant impact on improving the visibility of my pages. I really appreciate the thorough approach Ricky took in resolving everything, from optimizing the meta tags and content to ensuring the site is more search-engine-friendly. Your attention to detail and the recommendations you provided have truly enhanced my site's SEO performance. The improvements are already noticeable, and I'm excited to see even better results in the coming weeks. Thanks again for your dedication to getting everything in top shape. I look forward to working with you again if any further optimization is needed.

FandyFire

Feb 12, 2025  on Shopify

非常好 我接待我的客服是Lang,因为软件没有用于 Web 性能优化的一键式解决方案,但他们可以帮助我人工审核和调整网站的 Core Web Vitals 性能,真是太好了,没有推卸,不帮助我,十分感谢Lang

Tiny Giggles

Feb 12, 2025  on Shopify

Very happy with the app and the support provided by the Avada team, especially Melody who addressed some problems I had with image lazy load

INNCALM

Feb 11, 2025  on Shopify

I'm trying the free version to scan my website and made me realize there is still a lot of work to do, I required support help and Lydia was there to assist me in really professional and simple way for me to understand and fix my problem. I'm considering to take the Pro since it opens new doors to new features and helps you improve the website! Amazing service, thank you again Lydia for you time and help!

Woodland Rustics

Feb 10, 2025  on Shopify

I cannot thank Brian enough for his exceptional help in fixing my website and optimizing my SEO. From the moment we started working together, Brian was professional, knowledgeable, and incredibly efficient. He not only identified and resolved issues on my site but also implemented key strategies to boost its visibility and performance. His expertise in SEO is truly impressive, and he tailored everything to fit the specific needs of my business. Brian’s dedication to ensuring everything ran smoothly, along with his clear communication, made the entire process stress-free. If you're looking for someone who is not only skilled but also genuinely cares about your success, I highly recommend Brian. He went above and beyond, and my website is now better than ever!"

Tailgate Hats

Feb 10, 2025  on Shopify

Great support team, very responsive. Love how the app not only shows you WHAT needs to be optimized, but also explains HOW to fix it. HIGHLY RECOMMENDED.

KimYoung K-beauty Shop

Feb 10, 2025  on Shopify

This is for anyone who is considering installing the app. Please do not trust the reviews, as they aren’t genuine. This app completely messed up my theme code, provided misleading stats, and when I tried the pro version out of fear, they charged me in advance with no refund, no matter what. Shopify has no control over it. Even if you uninstall the app within the trial period, they leave a mess in your theme code. You'll soon realize how quickly they’ve messed up your SEO, to the point where Google starts deindexing your pages. I’ve lost my money, and now they’ve stopped replying to my emails, even though I uninstalled the app before the trial period ended. Not only was my SEO negatively impacted, but the overall performance dropped to 40% after installing this app. This is an honest and concerning review because such third-party apps should not exist – they’re nothing but a loss to businesses.

Volver

Feb 09, 2025  on Shopify

An excellent software with customer service that is always available, fast, and professional. Nim, who assisted me, was very professional and helpful

Sandi Toes

Feb 09, 2025  on Shopify

The staff (Ricky, Penelope and Kevin at Avada were fantastic in assisting sanditoes.com.au with our setup and small issue we had with our site today, fast polite and would recommend them regards Alyce

Dreamy-Designs Store Online

Feb 07, 2025  on Shopify

This is the best SEO app I have used so far; I did not expect to see such great features and inspiration. It's worth every click and offers unlimited capabilities.

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