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Customer reviews: Avada SEO Image Optimizer

Develop by SEO On (Avada)

The Avada SEO Suite app helps Shopify store owners optimize their sites for search engines, improving visibility and traffic. This review covers its features, pricing, and real user feedback to help you decide if it’s the right SEO tool for your business.

Reviews (3,925)

Overall rating
4.9

What Merchants Think

Overall, merchants regard "Avada SEO Image Optimizer" as an invaluable tool for improving website performance and SEO rankings. Many users praise the app's intuitive interface and powerful features, including image optimization and SEO audits. A significant amount of positive feedback revolves around the stellar customer support, highlighting the team's dedication and expertise in assisting users promptly and professionally. However, there are instances where users encountered issues, notably with theme compatibility and the clarity of statistics presented by the app.

Key Strengths

  • Exceptional customer support from team members like Ricky, Mia, and Lydia.
  • User-friendly interface and clear guidance, ideal for both beginners and experienced users.
  • Powerful features such as image compression, meta tag optimization, and SEO audits.
  • Responsive and efficient handling of technical issues and user queries.
  • Positive impact on website loading speeds and SEO performance improvements.

Common Concerns

  • Issues with theme compatibility and integration, noted by some users affecting their sites.
  • The app is seen as slightly expensive by some, especially the Pro version.
  • Some users experienced automated changes leading to fluctuations in SEO rankings.
  • One review highlighted concerns about misleading statistics and lack of transparency during the trial period.

Final Thoughts

"Avada SEO Image Optimizer" receives high praise for its easy usage and high-impact results, making it a popular choice among merchants looking to boost their website's SEO performance. While there are areas of improvement, particularly regarding pricing and integration concerns, the exceptional customer support offered by the Avada team often bridges the gap, ensuring users receive value and actionable insights through a collaborative approach. Overall, it's a strong contender for those seeking a comprehensive SEO tool with robust customer support.

FullCase

Jun 30, 2025  on Shopify

Le service client ne fait absolument rien pour vous aidez.. J'ai un un agent qui s'appelle Tobias, aucune aide de sa part, aucune comprehension et aucun effort pour qu'il puisse m'aider.. je vous déconseille cette application. / Customer service does absolutely nothing to help you. I have an agent named Tobias, no help from him, no understanding and no effort to help me. I do not recommend this application.

GUCUT

Jun 27, 2025  on Shopify

Request a refund

Regina's Luxé Corner

Jun 25, 2025  on Shopify

My experience was not great, I would not recommend this app or the pro plan.

DippinDotty

Jun 10, 2025  on Shopify

35 bucks on an AI SEO optimizer for images is NOT worth it... It's WAY too much money. I am seeking a new app asap.

Chemical Guys

May 09, 2025  on Shopify

Installs a theme without asking you, seemed to have broken some things, overwritten readmes within theme files, etc, we had to revert to using a previous version of a theme Be careful using this app on a customized Shopify site with code edits etc. You'll probably be okay with a stock theme/ new store. EDIT: As noted by Avada below, the “addition of a lightweight include snippet” appears to use logic that searches for files like theme.liquid or index.liquid. In our case, we had a file named theme.liquid.readme containing critical documentation for custom code changes. Unfortunately, this file was overwritten by Avada, which led us to uninstall the app and share our experience in a review to help inform other users with custom code setups.

Ginger Lyne Collection

Apr 22, 2025  on Shopify

I tried a free trial of this app and it did not support what I needed. After contacting support I was advised if I installed the app I would not be charged. My account was billed for the 34.95 even though I uninstalled the App the same day it was installed.

laboratorydeal

Apr 19, 2025  on Shopify

TOTALLY FAURD SEO 0 THEN USE THIS APP

Chemical Guys

Apr 16, 2025  on Shopify

Installs a theme without asking you, seemed to have broken some things, overwritten readmes within theme files, etc, we had to revert to using a previous version of a theme Be careful using this app on a customized Shopify site with code edits etc. You'll probably be okay with a stock theme/ new store.

Lkikos.com

Apr 06, 2025  on Shopify

没有解决真正的SEO需求,差评

Kicks Shoelaces

Apr 01, 2025  on Shopify

Disappointing Experience with Avada - So far, my experience with Avada has been disappointing. Things started well, but everything went downhill when one of their developers attempted to fix an issue. Instead of resolving it, they made a coding error that changed all the text, headings and product templates across my store. While this was eventually fixed, the error has left my site with ongoing speed issues. Even with their best attempts, performance has not improved, and my site is now slower than it was before I started using Avada.

Smart Gift Co.

Mar 23, 2025  on Shopify

I have no idea how this app has so many positive reviews, on this basis I installed it. However, I do not recommend it. Since installing it on Thursday, my website has crashed and I have lost many of my page 1 rankings on Google. It's now Sunday and I have uninstalled it! I can only hope my website recovers soon!

LidRax

Mar 19, 2025  on Shopify

Not satisfied. Main page of this seller claims 1,500 images can be optimized under free plan. However, once installed, actual limit is 100.

KATHERINE CANDLE

Mar 18, 2025  on Shopify

I subscribed to the Pro Plan and the App stills set me in the Free plan features. Not good to the pocket.

Duckwells

Mar 04, 2025  on Shopify

The app stopped working for me so I found another option. Following the uninstall, there is code left behind. I contacted support, they did not respond to my request to remove the code. I'm on my own with no coding experience. Went to their website and found the instructions in the FAQs the instructions. Fun.

Unique Camping + Marine

Feb 25, 2025  on Shopify

We found the widget functionality obnoxious for users. It will reopen on every page view if users don't accept or decline cookies and in order to fix this feature you need to pay for their enterprise plan. This crucial of a feature would be relatively easy to add but is intentionally being put behind a paywall and is the epitome of everything wrong with modern tech companies. Other apps have this feature baked into the program and are a fraction of the cost. Customer support was kind and helpful, Judy was great. Just a major bummer that the app and pricing are set up this way.

g2 Express | Colombia

Feb 25, 2025  on Shopify

Tive uma experiência terrível com este app. Segui as melhorias recomendadas e, no final, minha loja virou uma completa bagunça. Felizmente, como sempre faço uma cópia do tema antes de qualquer alteração, consegui reverter o estrago rapidamente. No entanto, o verdadeiro problema começou após a remoção do app. O desempenho da minha loja despencou! Antes da instalação, os índices de velocidade eram ótimos, mas depois de remover o app, o Speed Index saltou de 2,7 s para absurdos 5,4 s. Resumindo: não recomendo de forma alguma. Se você não quiser uma grande dor de cabeça, passe longe desse app.

iSAW Company

Feb 14, 2025  on Shopify

I'm compelled to write a review because of the shocking and pick-pocketed service I received. Firstly, I would rate this app a MINUS. I had to put one star, otherwise the review can't be submitted. I'm not going to rant a long review - but I will say these 3 key points why I'm disgusted with their service: 1) I paid for the Pro Plan features for 1 year up front. 6 months into the plan, the company withdrew all features and moved me onto the Free Plan. I raised this crucial point of 'I paid for this plan and still have 6 months left', and they told me to 'pay for the Pro Plan again if I want those features'. I never got those features again, so I cut my losses and deleted the app. 2) I thought I was making headway with getting them to understand my position with a man named CHRISTIAN from their customer service department. He said all the right things but failed to reinstate the plan properly which I paid for. Eventually he ceased any communication with me, then that told me everything! 3) The app itself was full of issues shortly after using it for a few weeks. I raised every issue I came across, only to be told 'it's Shopify's fault'. I made it very clear to them, every app I have through Shopify works works fine, even after any updates... except yours! They stuck to their excuse for the duration of my unfortunate experience until I left. My experience is clearly not everybody's experience when you look at the reviews, but there are some who have had a similar bad experience like mine, so that leaves me to end this review by saying: Avada - you done me wrong, and you know you done me wrong! I know Karma will come back to bite you for your two-bit customer service and pick-pocketing ways!

KimYoung K-beauty Shop

Feb 10, 2025  on Shopify

This is for anyone who is considering installing the app. Please do not trust the reviews, as they aren’t genuine. This app completely messed up my theme code, provided misleading stats, and when I tried the pro version out of fear, they charged me in advance with no refund, no matter what. Shopify has no control over it. Even if you uninstall the app within the trial period, they leave a mess in your theme code. You'll soon realize how quickly they’ve messed up your SEO, to the point where Google starts deindexing your pages. I’ve lost my money, and now they’ve stopped replying to my emails, even though I uninstalled the app before the trial period ended. Not only was my SEO negatively impacted, but the overall performance dropped to 40% after installing this app. This is an honest and concerning review because such third-party apps should not exist – they’re nothing but a loss to businesses.

Betonfarben.Shop

Jan 23, 2025  on Shopify

Managed to show above the header "Liquid error (layout/theme line 317): Could not find asset snippets/avada-seo-social.liquid" on every page for hours

CAIROLABEL

Nov 26, 2024  on Shopify

This app has proven to be the most detrimental to my business. It has caused significant damage to my store images and website speed, necessitating the complete re-creation of my store from scratch.

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