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Customer reviews: Avada SEO Image Optimizer

Develop by SEO On (Avada)

Reviews (7,976)

Overall rating
4.9

What Merchants Think

Overall, merchants regard "Avada SEO Image Optimizer" as an invaluable tool for improving website performance and SEO rankings. Many users praise the app's intuitive interface and powerful features, including image optimization and SEO audits. A significant amount of positive feedback revolves around the stellar customer support, highlighting the team's dedication and expertise in assisting users promptly and professionally. However, there are instances where users encountered issues, notably with theme compatibility and the clarity of statistics presented by the app.

Key Strengths

  • Exceptional customer support from team members like Ricky, Mia, and Lydia.
  • User-friendly interface and clear guidance, ideal for both beginners and experienced users.
  • Powerful features such as image compression, meta tag optimization, and SEO audits.
  • Responsive and efficient handling of technical issues and user queries.
  • Positive impact on website loading speeds and SEO performance improvements.

Common Concerns

  • Issues with theme compatibility and integration, noted by some users affecting their sites.
  • The app is seen as slightly expensive by some, especially the Pro version.
  • Some users experienced automated changes leading to fluctuations in SEO rankings.
  • One review highlighted concerns about misleading statistics and lack of transparency during the trial period.

Final Thoughts

"Avada SEO Image Optimizer" receives high praise for its easy usage and high-impact results, making it a popular choice among merchants looking to boost their website's SEO performance. While there are areas of improvement, particularly regarding pricing and integration concerns, the exceptional customer support offered by the Avada team often bridges the gap, ensuring users receive value and actionable insights through a collaborative approach. Overall, it's a strong contender for those seeking a comprehensive SEO tool with robust customer support.

XlifeDolls

Oct 14, 2024  on Shopify

After using it for a while, it has provided great help to the website's SEO. In fact, the free package is sufficient. I am very grateful to your customer service staff Christian for his help and patient guidance.

The Wreath Place

Oct 14, 2024  on Shopify

Ricky was so awesome in helping me optimize my website. Oh my goodness. it is so fast now! He's a rockstar!

Onyx Decor

Oct 13, 2024  on Shopify

Would highly recommend. The customer service/live chat is top notch. Tiana helped me with all of my problems promptly

One Stop Plus

Oct 13, 2024  on Shopify

Can I give it a 10 star rating!?! My store has seen a 50% improvement in SEO ranking performance and speed improvement thanks to the Pro plan features enabled on the store. I've been in e-commerce for a few decades and honestly this is the best SEO optimization solution I've come across. I wish Avada offered this service for other e-commerce platforms I manage. It is AMAZING and easy to use! This is easily the best app I've installed on my ShopifyPlus store.

Emilie O'Connor Homestore

Oct 13, 2024  on Shopify

Its very clear this app and the help line is very responsive. However there is a lot of manual work to be done and you need to check all the AI as it often is terrible English and doesn't make sense to humans!

Upishoppy

Oct 13, 2024  on Shopify

I just started using the app, and I can’t thank Ms. Lydia enough for her kindness and amazing support. She is very patient and understanding, providing excellent customer service. Highly recommend!

petpawz.com.au

Oct 13, 2024  on Shopify

I had some technical issues with my Shopify store and reached out for help. Lydia and Andrew were absolutely fantastic throughout the process. They were quick to respond, very knowledgeable, and incredibly patient in explaining what needed to be done. Not only did they help fix the issue, but they also made sure I understood the steps, so I could manage things better in the future. I really appreciate their dedication and professionalism – they made a potentially stressful situation so much easier! Thank you, Lydia and Andrew!

IrregularLines

Oct 11, 2024  on Shopify

Ricky was very helpful. He even explained in detail some of the meanings that I didn't know. He took me through one by one features regarding fixing issues in product pages for SEO better optimisation results.

Smartify Space

Oct 11, 2024  on Shopify

Even on free version the app is very useful and offers a lot of guidance to optimise SEO. The customer support is very good, specifically Kevin was extremely helpful in answering any questions I had :)

dallaspresso.qa

Oct 11, 2024  on Shopify

I recently encountered some issues with the Avada app on my Shopify store, and I reached out for help. Mr. Kevin provided outstanding support! He was incredibly knowledgeable and took the time to understand my issue thoroughly. Not only did he guide me through the troubleshooting process, but he also offered clear and concise explanations that made it easy to follow along. His patience and professionalism made a huge difference, and I felt truly supported throughout the process. Thanks to Mr. Kevin’s assistance, my issue was resolved quickly, and my store is now running smoothly. I highly recommend reaching out to him for any Avada or Shopify-related concerns. He’s a true asset to the team!

By Marley

Oct 10, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service – Ricky is the Best! Avada has been a game-changer for my shops, and a big part of that is thanks to Ricky! The customer service is truly amazing – Ricky is always so friendly and quick to respond, making sure that all my stores run smoothly. No matter the issue, Ricky goes above and beyond to help out, ensuring a seamless experience every time. If you’re looking for top-notch support, Avada and Ricky are the way to go! Highly recommend!

Motorcycle Pit Mat

Oct 10, 2024  on Shopify

The app works great. However, what truly sets this app apart from others is definitely its customer support. I spoke with Penelope, and she is amazing. She answered all of my questions with patience and respect. It's truly a remarkable experience. Most programs can do what this app does, but they cannot offer the level of service this app provides. The greatest advantage of this company is working with experienced people like Penelope. Best regards to everyone.

Madge Beauty

Oct 08, 2024  on Shopify

Fantastic App with Excellent Customer Support! I've just used Avada SEO Speed Image Optimize, and it's been a game changer for my Shopify store. The app makes optimizing page speed and handling technical SEO super easy. I especially love the image compression and SEO audit features. Plus, their customer service is top-notch! I had a chat with support, and she was incredibly helpful and quick to guide me through the process. Highly recommend!

YooAdaCare

Oct 08, 2024  on Shopify

You get assistance fairly quickly and results are straightforward and to the point with images. Ricky helped me most recently.

Bond Craftor

Oct 08, 2024  on Shopify

This is probably a good app because it has been helpful to me so far and does what I need in its features. It may have more powerful features but I need to upgrade my plan. Of course, I will upgrade my plan when I get familiar with it. The customer service staff Penelope is very enthusiastic to answer all my questions, which makes me feel good. I will continue to use this app!

infusion.organic

Oct 08, 2024  on Shopify

I've been using Avada SEO Speed Image Optimize, and I’m really impressed! The interface is well-organized and intuitive, making it easy to navigate and get things done. What truly stands out, though, is the fantastic support team. Tiana, has been a lifesaver, she's helped me resolve several issues quickly and effectively. It's clear that the team is responsive and genuinely cares about helping their users. Highly recommend this tool for anyone looking to improve their website's performance and SEO!

Zenith Threads Co.

Oct 07, 2024  on Shopify

Lydia and Maison were excellent with helping me out of a tricky situation. The team was they were polite, fast and efficient. Great experience all together!

Not Very Vanilla

Oct 06, 2024  on Shopify

Do not use this app! We installed the SEO version to test its capabilities. The app added code to our site that tanked our Google ranking. We have worked hard to build our our sites ranking. After installing the Avada app our site dropped from 5K organic appearance's per day to 2K. Well over half of our previously indexed pages have are no longer indexed. We use Google search console to monitor our sites performance. The metrics dropped off a cliff after installing the app. According to the Avada app, we have upgrade to the Pro version to fix the problems it created. All of this mess just to test an app. To add to this, a website that uses almost the same url (they just anded a "s") as popped up. I just read Avada has a history of "sharing" your data.

Meet Haus

Oct 06, 2024  on Shopify

Avada SEO Suite is a fantastic tool with top-notch customer service! Penelope provided outstanding support, making the experience even better. A must-have app for every Shopify store looking to enhance SEO!

Insomnia Smoke

Oct 06, 2024  on Shopify

Lydia provided exceptional customer service! She was attentive, friendly, and went above and beyond to ensure all of my needs were met. Her prompt communication and willingness to help made the entire experience smooth and stress-free. Truly a pleasure to work with, and I would highly recommend her for any customer service needs.

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