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Customer reviews: Auto DS: AI Dropshipping & POD

Develop by Shopify

AutoDS is a powerful Shopify app designed to automate and simplify dropshipping tasks, from product sourcing to order fulfillment. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right tool for their business.

Reviews (1,281)

Overall rating
4.4

What Merchants Think

Merchants have diverse opinions about "Auto DS: AI Dropshipping & POD". While many users appreciate the platform's automation features and ease of use, particularly for beginners, some express frustrations over billing issues and unexpected charges. Customer support receives mixed reviews; many commend it for responsiveness, while others criticize the handling of refund requests. Overall, while the app offers substantial utilities for dropshipping and print-on-demand businesses, it seems to have inconsistencies in service and pricing transparency.

Key Strengths

  • Automation of product sourcing, order fulfillment, and inventory management.
  • Easy integration with e-commerce platforms like Shopify.
  • User-friendly interface beneficial for beginners.
  • Comprehensive product data and research tools.
  • Helpful customer support with live chat options.

Common Concerns

  • Unexpected charges and billing discrepancies.
  • Complicated refund process and automatic charges post-cancellation.
  • Issues with product supply numbers and inventory accuracy.
  • High shipping costs and delays.
  • Lack of unique product offerings in certain niches.

Final Thoughts

"Auto DS: AI Dropshipping & POD" offers valuable features that can enhance the efficiency and effectiveness of running a dropshipping business. However, potential users should approach with caution, particularly regarding billing practices and product availability. For those willing to navigate these issues, the app remains a powerful tool for scaling online enterprises.

tekshop.no

Apr 06, 2025  on Shopify

Very bad app and it is not 14 days free trail. They charge you for a year, meaning 238.80 usd right away without refunding when you end the subscription. See below for proof AutoDS: Dropshipping & POD (Uninstalled) $238.80 1 Usage fee

FamGuards

Apr 05, 2025  on Shopify

A year ago this app was good, now a days the app has a lot of problems, and nothing has been solved. can't update inventory and prices, can't edit items, images are disappearing, no update from source suppliers, the app is shows wrong inventory which considered very risky for drop shipping, the support just sent all these issues to their engineers and it has been 70 days and they are still done NOTHING.

Innova Store

Apr 02, 2025  on Shopify

Perfect App. Help me a lot! I recomend. Muito bom o App, me ajudou muito e tem uma interface super amigável. Eu recomento fortemente!

Vitamen Store

Mar 31, 2025  on Shopify

This is an updated review from my previous one, and here I am almost a month later with even more problems. After over 4 years of using AutoDS, I’ve reached a point where the platform’s constant issues are causing my business significant losses. It’s become more trouble than it’s worth. The most frustrating and damaging issue is the ongoing problem with product images randomly disappearing from listings. There are no notifications when this happens—images are just gone, and if you don’t catch it quickly, it can completely ruin your product listings. This isn’t just an inconvenience; it’s a massive problem that causes: SEO hits: Missing images hurt product visibility and search engine rankings. Ad performance issues: Paid ads end up running for listings with broken images, wasting money and damaging ad scores. Customer trust issues: Listings without images look unprofessional and drive customers away. Lost sales and wasted time: Hours are spent manually identifying and fixing affected listings. When I reach out for support about this issue, I often get irrelevant questions as if the support team doesn’t recognize this as a recurring problem. It’s frustrating to explain the same issue repeatedly instead of getting a real solution. Just asking for help can take days, and getting an actual resolution often takes weeks. Unfortunately, this is far from the only issue. The auto-order system has been unreliable, leaving orders stuck in "in order progress" status for extended periods without explanation. This directly impacts my business and creates unnecessary headaches. Worse yet, if I don’t catch failed orders and manually report them, AutoDS won’t refund me—even though suppliers refund AutoDS directly. This forces me to constantly audit my account for errors. Billing issues are also a consistent problem. I’ve been charged for auto credits that never appeared in my balance and for orders that were never processed. Then, you must contact support and wait another week or two to get what you paid for. These charges only get refunded if I happen to notice and report them—otherwise, AutoDS keeps the money. It feels unfair and unprofessional. Customer support has been a major disappointment. While responses are quick, the actual solutions are painfully slow. It often feels like support agents are stalling or passing the buck rather than taking ownership of issues. It’s disheartening to deal with support that doesn’t seem to understand the urgency of problems that disrupt my business. The only positive has been Dorina from the support team. She’s truly a lifesaver—always understanding, proactive, and genuinely dedicated to helping. She’s been the only person who consistently gets things done and treats my business like it matters. I can’t thank her enough, but sadly, she can’t carry the entire support team on her own. It’s incredibly disappointing to see how much AutoDS has declined over the years. At this point, I can’t recommend this service to anyone serious about their dropshipping business. The platform’s instability, unreliable support, and constant disruptions have made it more harmful than helpful. I’m seriously reconsidering my continued use of AutoDS.

mjoutfitness

Mar 27, 2025  on Shopify

the app with everybody needs to grow your business with. looking forward to work with you i can't wait to enjoy the benefit of this app.

TitanBoard

Mar 27, 2025  on Shopify

Very happy with this App so far. Not everything works perfectly everytime, but the support via chat & mail is amazing and seems to be there 24/7 which is just what I need to do my online-business. Great response time also on weekend-days!

My Store

Mar 26, 2025  on Shopify

Best dropshipping app in the market Amazing platform with great features to boost every online store

denichetaperle

Mar 26, 2025  on Shopify

an amount has been deducted from my account without using the app via Shopify. Dorina (AutoDS team) contacted me to report this inconvenience, and I was refunded. I appreciate her professionalism. Personally, I unsubscribed because I couldn't import my items from Alibaba to Shopify. I was even using links, but I couldn't find my niche. I was only offered AliExpress items.

BlissMarket

Mar 26, 2025  on Shopify

Hello, this morning you deducted 374.53 euros from my account. The package I chose is a monthly payment. I would like a refund.

Flawless Fascination Clothes

Mar 25, 2025  on Shopify

AutoDS is a game-changer for dropshipping! The platform is user-friendly, packed with automation tools, and makes product sourcing, pricing, and order fulfillment seamless. It saves so much time and effort, allowing me to focus on growing my business. Highly recommended for anyone looking to scale their eCommerce store efficiently

NextGenPrepared

Mar 24, 2025  on Shopify

Auto DS has a nice selection of items to choose from and has a nice user interface. After working with support, I was able to learn and get better with executing orders through their platform.

Uniquebuying

Mar 17, 2025  on Shopify

It’s incredible how much they value our business. They always respond within a few hours with accurate and helpful answers.

Green Organics

Mar 15, 2025  on Shopify

It was simple and convenient teaching me quite a lot of knowledge for a great cost. Would highly recommend to anyone!

The Koul

Mar 12, 2025  on Shopify

their customer service is on point and they assist requests so well and quickly, absolute queens as always

NextGenPrepared

Mar 11, 2025  on Shopify

Auto DS has a nice selection of items to choose from, but unfortunately their ability to fulfill orders is less than satisfactory. I had my first large order through my website and AutoDS failed to fulfill this order after 17 days of going back and fourth with their support team. I will no longer use this service.

Osblo.com

Mar 10, 2025  on Shopify

This is very good support dropshipping platform. I got many time issues, but the support is so great full. Nice, and very quick

Vitamen Store

Mar 08, 2025  on Shopify

I’ve been using AutoDS for a while, and I have to say, the service has declined significantly compared to how it used to be. In the past, things ran smoothly for the most part, but now it feels like there’s a new issue every other day. This constant stream of problems has been incredibly frustrating and disruptive for my business. One of the most concerning issues is with billing. There have been instances where I was charged for auto credits that never appeared in my balance and for orders that weren’t processed. Even worse, if I don’t personally catch these mistakes and report them, AutoDS doesn’t issue refunds. Since suppliers refund them directly for failed orders, the fact that I don’t get automatically refunded unless I notice the issue is very troubling. This practice not only feels unfair but also creates a lot of additional work for me to manually audit transactions. I’ve also faced problems with inventory syncing being unreliable, causing listings to go out of stock or display incorrect information. On a few occasions, product images disappeared unexpectedly, which might seem minor, but it was enough to cause significant problems for my business. These technical issues make it difficult to trust the platform with my store's management. Customer support, while responsive in acknowledging issues, takes far too long to actually resolve them. While replies might come quickly, the solutions often take days or even weeks, leaving my business in limbo. For a service that charges premium fees, I expected a lot more in terms of efficiency and reliability. Overall, the combination of frequent technical problems, questionable billing practices, and slow issue resolution has left me seriously reconsidering whether AutoDS is worth the cost. I hope they can address these problems soon, but at this point, it’s hard to recommend the service to anyone who needs a reliable dropshipping solution.

Sayless Athletics

Mar 06, 2025  on Shopify

I didn't even get past the trial period. You can't really build a full site when a shirt has 68 variations and each variation counts against your import number. I had 5 products posted when I got an error stating I've reached my 500 import limit.

Samar Pathan

Mar 03, 2025  on Shopify

good products, fast shipping, integrated with multiple top platforms from where you can source the products

TCG Empire

Mar 01, 2025  on Shopify

Do not recommend the use of this app or platform. So far, they have taken more than $500 AUD and refused to fulfill my customer's order after multiple attempts to fix this; I had no choice but to be refunded so I could pay my customer back. Auto Ds does not communicate refunds; they take the money. It is best to understand their terms and conditions, which are up to 15%. Still, they took the complete 15%, costing me $150 USD, without making a sale, and then fees from the transfer. It's been the most expensive first experience with this company. Customer service is all over the place. You never get to speak to the same person, so that is where my issue stemmed from. Very frustrating and very upsetting, and I wouldn't trust this platform.

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