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Customer reviews: Auction Today

Develop by Apex Apps

Reviews (209)

Overall rating
4.8

What Merchants Think

The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.

Key Strengths

  • Excellent and responsive customer service, especially mentioned are Sam and Shakil.
  • User-friendly interface that is easy to install and use.
  • Ability to customize auctions and flexibility to meet specific business needs.
  • Quick setup and efficient problem resolution by the support team.
  • Detailed support, including assistance with technical issues and feature implementations.

Common Concerns

  • Some features are still under development, leading to occasional bugs.
  • Reports of confusion among customers regarding bidding processes and auction increments.
  • Issues with automatic bidding not functioning as expected.
  • Concerns about the need for more automatic and basic features in lower subscription plans.
  • A few mentions of customer support being unresponsive at times.

Final Thoughts

"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.

WazzaVerse

Aug 24, 2024  on Shopify

Shakil was super helpful to get my issue resolved within a couple of mins. I couldn't get the widget to show on my theme but he was patient and understanding of my problem and also asked if there was anything else he can do to support. This is the level of support you want from top companies like Auction Today. Thank you again :)

Aranda | South Africa

Aug 12, 2024  on Shopify

Great App. Customer support is quick and very thorough. Very helpful and strongly recommend Auction Today if you are looking for an online auction App.

Lish Cooke Art

Aug 09, 2024  on Shopify

I was originally having trouble getting the auction block to load, but a quick couple messages to customer service had the problem resolved very speedily! Thank you so much! I can’t wait to use this, instead of hosting auctions on instagram!

Julian Llouve

Jul 25, 2024  on Shopify

I tried many auction apps before this one.. however they all lack support. today i am so grateful to receive the best help ever. thanks so much SHAKIL !!!!

angeltype

Jul 15, 2024  on Shopify

Support was very helpful in making the app work to my liking with my store. We had to customize a few things but they did it very quickly for me. The auction feature is working great as well. So far so good!

Sturgis Motorcycle Museum Hall Of Fame

Jul 15, 2024  on Shopify

One of the easier apps to work with within Shopify. They have thorough tutorials on their site but when I ran into something in the backend that was giving us trouble their customer service was prompt and thorough. Shakil was very courteous and helped me quickly. Def recommend using Auction Today for your auction needs on Shopify.

AdultDVDAuctions

Jun 29, 2024  on Shopify

I changed my 0 to a 4 and gave these people another chance. I was dumb for giving them a chance. 0 is what they are. The automatic bidding didn't work. Costumers were confused about how to bid with a 2 bid option. Totally confusing. I had the bid increment set to 10 percent. That didn't work. Customers could bid in 10 cent increments. It kept the prices really low and I gave things away. Customers got frustrated with all the problems and gave up. Another business owner bought up all the stuff at 99 cents or 1.09. The auction ended on a sunday and I used the live chat all day. They responded they would look into it and never got back to me. Then the auctions were supposed to end at 10pm. They never ended, they were stuck in a 5 minute extention loop. I had to manually end 225 auctions and declared a winner. It took me 2 hours. Customers that won multiple things said there was no way to pay for them as a group, so the customer that won 80 auctions paid for them one at a time and told me to credit him back on each auction for the shipping. 2 hours of work to lose $500. If you want to auction your stuff, take your stuff and throw it in the dumpster before you use this app. I called people that left positive reviews and none of them were using it? So why did they leave rave reviews?????????????? I think they pushed people hard to leave positive reviews. They told me they had 1000s of users doing $$$$$$$$ but they could not show me one auction that was live. They could not send me to 1 link. They claim to have different people and "Teams" of people, but I think its one guy. I think they had good intentions, but it doesn't work. Shopify is to blame for allowing this app to be in the store.

Licit Glass

Apr 28, 2024  on Shopify

Encountered a challenge while setting up the app on the website (Our Issue not apps). The support team swiftly resolved the issue within 15 minutes of our request. Grateful for the diligent efforts of the support team in ensuring smooth functionality of their app. Definitely planning to recommend Auctions Today to others.

My Store

Apr 18, 2024  on Shopify

Shakil provided me with exceptional support. I haven't had better support in any system. Fast and perfect. Excellent application. Recommendation.

SPECS.ONL

Apr 16, 2024  on Shopify

Customer service made the installation a piece of cake! I recommend! looking forward to use this app : )

Faithe Bey Art

Mar 24, 2024  on Shopify

We've been using the app for 3 days so far, and we've had nothing short of an incredible experience! The platform itself is better than the competitors we've used on the App Store so far, not just in features but in tech support as well! If this app isn't exactly what you're looking for, we highly recommend talking to support first before ending your free trial because Shakil and his team have been extremely accommodating with any problem we've run into, and they've taken our feedback and suggestions seriously! Would 100% recommend!

Ankandet

Mar 23, 2024  on Shopify

The support from the team has been exceptional. We have been running offline auctions for 13 years selling thousands of products and the move to online has been seamless and very fast thanks to Auction Today. Would highly recommend.

Ultra Ferric

Mar 19, 2024  on Shopify

I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality. The mobile interface freezes when attempting to access features not included in my subscription plan. Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature. My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.

Studio MD Design

Mar 18, 2024  on Shopify

Have just set up my first auction. It is a good clear platform. New to Shopify and so wasn't certain on how to integrate but I contacted support on live chat and got everything sorted in a couple of minutes! Thank you to Shakil for his assistance!

AnnaLovesPottery

Jan 22, 2024  on Shopify

I'm using auction today on my website and I can only recommend it to everyone! Super easy to use, and if you have any problem, you can message customer service who will reply with a solution in less than 5 minutes ⭐️⭐️⭐️⭐️⭐️ 5 stars well deserved!!

Last Dive Bar

Jan 01, 2024  on Shopify

Five stars for this fantastic auction app! Not only does it run my auctions smoother than a well-oiled machine, but their customer service is also lightning fast and super helpful. Thanks a bunch

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