What Merchants Think

The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.

Key Strengths

• Excellent and responsive customer service, especially mentioned are Sam and Shakil.
• User-friendly interface that is easy to install and use.
• Ability to customize auctions and flexibility to meet specific business needs.
• Quick setup and efficient problem resolution by the support team.
• Detailed support, including assistance with technical issues and feature implementations.

Common Concerns

• Some features are still under development, leading to occasional bugs.
• Reports of confusion among customers regarding bidding processes and auction increments.
• Issues with automatic bidding not functioning as expected.
• Concerns about the need for more automatic and basic features in lower subscription plans.
• A few mentions of customer support being unresponsive at times.

Final Thoughts

"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.