ARCS Support Ticketing System

Develop by Shopify

$2.99-$15.99

/ Month

14 Days Free Trial

Easy and Reliable Support System

Initiate support tickets

Review customer inquiries

Respond to issues

Manage communication

Track ticket status

Customize support page

Enable/disable ticketing

About ARCS Support Ticketing System

Launched Feb 13, 2022

Built by Shopify

Address

Wu Zhou Road, Hangzhou, ZJ, 311100, CN

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Allows customers to contact store owner/manager using support ticket

ARCS Support Ticketing System is simple and scalable app to assist stores in better customer support and communication management. Stores can provide better customer service by allowing customer to contact them by initiating a support ticket and store owner / manager to review and respond to those customer inquires / issues / feedback from a single system.

Turn off / on ticketing capability for store customers
Customize content that will displayed on support page
Track ticket status

Pros

Easy and reliable support system
Allows customers to initiate support tickets easily
Store owners or managers can review and respond to customer inquiries, issues, or feedback from a single system
Scalable app suitable for stores of various sizes
Ability to turn off or on ticketing capability for store customers
Option to customize the content displayed on the support page
Tracks the status of support tickets, ensuring better issue management

Cons

Limited information on advanced features or integrations
No mention of automation or AI features to assist in ticket management
Unclear if there is multi-language support for international stores
No direct information about customer feedback or satisfaction tracking
Lacks detailed information on data security measures

Top Helpful Reviews

Paramount Camera & Repair

Nov 25, 2022 on Shopify

The app wasn't working on the Debut theme and wouldn't appear in the add a section area as their instructions said. Tried emailing support as my trial period is ticking away and I can't even use it. No response. Uninstall I guess.