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Customer reviews: Appointment Booking App ointo

Develop by Shopify

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (831)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

BeautyVeda | Oceanwell

Jan 22, 2026  on Shopify

Very friendly and helpful support team, but it took some time to get the answers from the organization behind. Good app with rich functionality

HIBO

Jan 20, 2026  on Shopify

Really helpful appointment booking app for Shopify. The team was responsive and helped us get everything working smoothly with our theme. The app is flexible, easy to use, and does exactly what we need for booking consultations. Highly recommended!

HOUSE OF KING RIA

Jan 16, 2026  on Shopify

On the APPOINTO free plan, customising the booking calendar to match your branding isn't normally possible. However, Bhagya, a representative from Appointo, made an exception and did this for the House of King Ria during verification. This gesture alone signalled faith in our business's potential, which we will honour by consistently choosing this app. The customer care was excellent, and responsiveness was impressively swift.

Bodega Crusoe Treasure

Jan 16, 2026  on Shopify

Thank you Bhagya, from support team, for your help! As I commented with you there are some words in Spanish version of the app that need to be corrected. Here I send you: - Button :"Rezervācijas vārds" translate us "Solicitar otro horario" - Button: "Next" translate us "Siguiente" - "2 hours" translate as "2 horas" - "CHOOSE QUANTITY" translate us " Seleccionar cantidad" Thank you for your help and you kindness!

AD Beauty

Jan 03, 2026  on Shopify

Great app and outstanding support! Appointo works perfectly with Shopify and is very easy to set up. The booking system is clear, professional, and user-friendly for customers. What really stands out is the fast and helpful support. Every request was handled quickly and exactly as needed. Highly recommended for businesses looking for a reliable appointment booking solution.

Lavish hair & wigs

Jan 02, 2026  on Shopify

love this app! am able to customize my schedule base on my services custumer support answers right away

DreamWise

Dec 30, 2025  on Shopify

The App is really easy and intuitive to use and connect to the store. Allows good flexibility in configuration of the availability and it integrates seamless with Teams to schedule calls directly with customers.

Sammy und Greta

Dec 27, 2025  on Shopify

Ich habe von Technik keine Ahnung und habe es trotzdem, mit einer wunderbaren Unterstützung von diesem Team hinbekommen. Vielen Dank

jenancrafts

Dec 24, 2025  on Shopify

The customer support team from Appointo is Excellent! very fast and helpful. We were having some difficulty to setup our schedules and they are always help us and resolve every concern quickly. we fully recommend this app to everyone..! special thanks to Bhagya and Karan..

Fleur de Mahj

Dec 22, 2025  on Shopify

We are a small business with booking services and Appointment Booking was so easy to use! And their online help was SUPER FAST and SUPER HELPFUL! Very pleased!!

STXX WORLD

Dec 21, 2025  on Shopify

The application was easy to install, and Bhagya from chat support helped me with the remaining configuration. The whole process only took one day.

Embrace For Every Curl

Dec 17, 2025  on Shopify

Great appointment booking app that's easy to install and get set up quickly. Had the pleasure of working with Karan at customer support, who helped me fix a few functionality issues very quickly. Thank you so much!

Mobius Farms

Dec 12, 2025  on Shopify

Top notch customer service! As a beginner, I wasn't sure how to set up a few items but Madhav was able to assist very quickly. I look forward to our customers using this app!

Tadpole

Dec 10, 2025  on Shopify

Appointo has been extremely helpful and easy to use. The support team was responsive and guided me through the setup quickly. Highly recommended!

Pink Ducks

Dec 04, 2025  on Shopify

The support team at Appontio is incredible — superfast, professional, and always helpful. The app itself is excellent; I use the paid version, and it’s definitely worth it. It syncs perfectly with my calendar and makes managing bookings effortless: reminders, cancellations, updates… everything works smoothly. Highly recommended!

Echo Valley Ski Area

Dec 02, 2025  on Shopify

It can be kind of clunky to use, but if you have an issue or questions regarding a function, you need to reach out to the help desk, and they will get back to you quickly and get you up and running.

Valentina e Pasqualina

Dec 01, 2025  on Shopify

Setup was super fast! literally a matter of minutes. The booking widget looks clean and integrates natively into my store pages, preserving the look and feel of the site.

WELCOME TO

Nov 29, 2025  on Shopify

I’m really happy with the support I received! They made all the changes I requested and even reverted the published site when needed. Their communication was clear, and they encouraged me to reach out anytime if I face any difficulties with the app. It’s great to know they’re always ready to help. Highly recommended!

Chittons®

Nov 28, 2025  on Shopify

Fantastic service. As soon as I installed the app, I got offered to make an appointment with Appointo! The meeting started on time without problem and Bhagya was an absolute champion. She did the impossible and helped me complete the part of the installation that I simply could not figure out (because I am not very good at stuff like this at all!), and she did with ease and no hassle. Thank you Bhagya for your effortless help and to Appointo for a great product!

Brooklyn Herborium

Nov 25, 2025  on Shopify

Bhagya was absolutely wonderful help for setting up our Appointo and customizing it for our small business. We highly recommend working with these lovely folks! She spent 40 minutes patiently leading us through all the features and details that we had missed. She even offered preferred pricing for our team members to be added. Really really appreciate the time and care that Bhagya offered, perhaps the best customer service representative we have ever had the pleasure of encountering. 5 stars!

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