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Customer reviews: Appointment Booking App ointo

Develop by Sidepanda Inc.

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (725)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

heCho x ti

Jun 26, 2025  on Shopify

The app is very good and very simple, the service is excellent, Bhagya Divakar was very helpful, always available and friendly. I would recommend improving some things, such as adding more modern and attractive templates, as well as crossing out dates that are no longer available, and putting up "sold out" or "few spots" signs, but the rest works very well for now. It's essential that it be in Spanish, both for the user and for our customers who are going to make their reservation. ------- La app es muy buena y muy simple, la atencion es excelente, Bhagya Divakar fue muy buena, siempre disponible y amable. Yo recomendaria mejorar algunas cosas como poner más plantillas modernas y atractivas, asi como tachar las fechas que ya no están disponibles, pondría carteles de "agotado a la vista, o: "pocos lugares" pero realmente el resto funciona muy bien por ahora. Fundamental que esté en español, tanto para el usuario como para nuestros clientes que vana hacer su reserva

Art Class Brisbane

Jun 24, 2025  on Shopify

Bhagya has been so patient and excellent service, has helped me so much, totally could not have done my calendar without her guidance, thanks so much Appointo for your supportive team.

kannonbeach

Jun 18, 2025  on Shopify

Really cool app, there is even a back end for mobile app to work on the go and their support service it's pretty good hey helped me all the way to get it set up and ruing smooth. Thanks!!

Lux Japanese Head Spa

Jun 17, 2025  on Shopify

Outstanding features. It is quite feature rich, which is a good thing, but due to that fact, it may take a bit for some users to figure some more advanced things out. Trust me, it'll be worth it. On the few occasions when we needed support, they were very helpful as well.

Vitahub

Jun 12, 2025  on Shopify

We've been testing Appointo and had a couple of technical doubts — Karan jumped in right away and offered fast, clear, and incredibly efficient support. He not only solved our issues but did so with great professionalism and kindness. It's rare to find such responsive assistance. Thanks again, Karan — you made the whole setup process smooth and stress-free!

Open Studio Sewing

Jun 11, 2025  on Shopify

Great and quick support, exactly what I needed to manage appointment booking for my business. Easy and works well. Thank you! :)

Third Coast Power Sports

Jun 05, 2025  on Shopify

The app works good for my jetski rental business. I have also ran into a couple things i couldnt figure out and the gentleman Karan is always there to help me swiftly! Its amazing how well he knows the app and shopify itself. No matter the time of day Karan always gets things figured out fast and efficiently.

thebigword B.V.

Jun 05, 2025  on Shopify

The team has been amazing supporting us with the delivery of our services through their app. Integration has been seamless, and always on hand to answer questions!

NokuMira

Jun 05, 2025  on Shopify

Excellent assistance from Karan. The app is easy to install and setup. If you have any hiccups the agent will definitely help you out.

Star Angel Guidance

Jun 04, 2025  on Shopify

I chose this app mainly for my consultation bookings to integrate with Google calendar and meets and to have ability to see the timing according to worldwide timezones. I love that they have this.I tried 4 apps and this worked best for what i want and the price is reasonable for the Pro. I have had some issues with the app during the trial stages of integrating it but i appreciate the team is very responsive and helpful especially Karan and Mukul. They helped fixed things quickly and Karan has been very helpful guiding me when i wasnt sure on how to do something. I do suggest doing some testing out before a full launch of the website to avoid issues and it works better if you already do up variants if any first. The whole team was helpful and offered quick service recovery which i am pleased with and recommend. Small suggestion to team if the color of the timezone in booking words could be in RED color instead of light blue so clients can notice quickly if its right time zone, especially if they are not taking the call from where they are booking or its not correctly detected with VPN. Thank you for your services

The Doggie Pawtisserie

Jun 03, 2025  on Shopify

I've not long installed this app, but in 30 minutes, i've added the booking feature to 3 different products, one with 4 variants. The chat feature is very helpful, the information that was given very quickly has enabled me to have this fully set up and functional within 30 minutes! Great app so far!

allKidz

May 25, 2025  on Shopify

Speciale dank aan Karan & Bhagya van Appointo. Ze hebben mij onwijs goed geholpen met een probleem op de website. Snelle reactie en vriendelijke service. Aanrader!

Joly Eyewear

May 23, 2025  on Shopify

I am still setting up this app for the website. The customer service is very helpful and responsive and the free plan covers the very essentials

Virtual Marketing Australia

May 20, 2025  on Shopify

So far so good. Support were very responsive in helping me set-up. Looking forward to the bookings flowing in!

Mythology Vineyard

May 16, 2025  on Shopify

excellent customer service, they were responsive to help me and i appreciate the help I got from Shubhanker

Axe Throwing Tenerife

May 15, 2025  on Shopify

We’re running an axe throwing venue in Tenerife and Appointo has been a game-changer for us. Easy to set up, perfectly integrated with Shopify, and incredibly smooth for customers to book their sessions. The app is clean, flexible, and highly customizable — exactly what we needed after facing issues with other tools using Cloudflare (which caused local access problems in Spain). Appointo solved all that in minutes. Also, shout-out to their support team: fast, friendly, and super helpful! Highly recommended for any business that needs serious booking power with zero hassle. Thanks Appointo!

Throwing Shapes

May 15, 2025  on Shopify

Excellent customer service from Shubhankar who helped us migrate from another appointment app. Simple to use and really well considered features. Highly recommend.

clan.studio

May 14, 2025  on Shopify

An excellent app - great value for money and allows us to manage paid and unpaid appointments with great easy. Shubhankar was so helpful in making changes we required and providing top customer service. Thank you!

ROHO RAFIKI® LIMITED

May 13, 2025  on Shopify

I want to give 5 stars for the set-up assistance provided by Bhagya. She was easy to work, answered my queries swiftly and was very proactive on installation - helping me set it up as I replaced another appointment app. Although I've recently installed it, I'm already happy with it as I can have my availability in two places on my website - as I have 60 min appts and 15 min appts and the app handles this scheduling easily at no cost. I'm on the free app at the moment as I'm a start up business. It suits my simple needs and has an adequate level of functionality, but I will probably upgrade when I have the means.

Melanie Jayne

May 13, 2025  on Shopify

Have been using this for over 1 year, Had a small problem and these guys fixed it very quickly. Fast service. Its easy to use and integrated well with our shopify appointments.

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