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Customer reviews: Appointment Booking App ointo

Develop by Sidepanda Inc.

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (716)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Jean-Daniel Brami

Aug 20, 2025  on Shopify

Très bonne application , suivi très réactif aux questions liées à l'installation et l'utilisation.

Amanda Leigh Alchemy

Aug 18, 2025  on Shopify

their customer chat assistance is incredible! no ai, you get a real person that is super quick and knowledgeable. I was able to have multiple questions answered in real time and Karan was so helpful and kind to walk me through and get me going!

Blush Mini Spa

Aug 16, 2025  on Shopify

This app has a lot of great features. I specifically needed to create a ticketed one-day event with 30 minute increments between tickets, with a certain number of tickets available at each time block. And when I couldn’t figure everything out myself, I had direct answers within minutes that got the system working perfectly. Very impressed.

Stay At Your Home

Aug 14, 2025  on Shopify

Very efficient. I love how capable they were able to help me and assist me in what I needed. I had a slew of things I needed to get understood and they were able to call me and email me step by step. I appreciate their help. I recommend them

Namaste Collective

Aug 08, 2025  on Shopify

Great app with great support! Setup was quite simple and done quickly. The app works reliably and offers the features I was looking for. A special thanks to Bhagya and Shubhankar – both were quick, friendly, and immediately found the right solution. This is what good support feels like. Highly recommended!

WigentonCandleCo

Aug 06, 2025  on Shopify

I've received excellent customer service from several members of their support team. They respond quickly and provide detailed instructions whenever I have a question. The app was designed with the user in mind, and I use it daily to handle scheduling and provide seamless reservations for my customers. I highly recommend this app!

DreamBird dance®

Aug 02, 2025  on Shopify

I love the customization of Appointo! It allows me to create several different dance classes with descpritions, specific dates, and scheduling cutoffs. Great app for service businesses.

Romapets

Jul 30, 2025  on Shopify

From the moment I reached out, everything was handled smoothly and professionally. Bhagya, the representative who assisted me - she really made the whole process feel effortless. She took the time to understand exactly what I needed. I truly appreciated the clear communication and the genuine effort to ensure I was satisfied.

Climaero

Jul 25, 2025  on Shopify

The app looks very good in basic plan. There are some bad moments related to product syncronization and Inventory track when displaying widget.

PJG

Jul 24, 2025  on Shopify

Appointo has the best UI with a lot of features that will help you create highly personalised user flows and the best part is they have an amazing Customer Support team that will assist with all your queries and requirements.

Dhima Medical Clinic

Jul 24, 2025  on Shopify

Bhagya is number one awesome customer service representive fast efficient comprehensive clear communication. The app is a bit heavy missing a couple features such as partial pay but there is another add on to fix that issue. I am happy to be a customer of the best app Appointo.

PASCATI, artisan chocolate

Jul 21, 2025  on Shopify

The app is great and you can add multiple services. Other apps is on chargeable basis. It's pretty straight forward to set up and Karan from the team was helpful guide us through the process. Highly recommended and no coding knowledge required.

LoodgieterijAmsterdam.nl

Jul 17, 2025  on Shopify

Działa stabilnie, idealne do usług FIX PRICE Korzystamy z Appointo do szybkich rezerwacji usług hydraulicznych w Amsterdamie. Klient wybiera godzinę, opłaca usługę z góry i dostaje potwierdzenie. Wszystko działa automatycznie – bez chaosu i zbędnych wiadomości. Obsługa techniczna reaguje błyskawicznie i rozumie realne potrzeby małych firm usługowych. Dla nas to był strzał w dziesiątkę – polecam każdemu, kto chce łączyć płatności z bookingiem bez kombinowania.

Roundhouse Electric Trains, Inc.

Jul 15, 2025  on Shopify

Customer service is great!! Whenever I had questions they were there to help. In particular Shubhankar was very helpful! He helped me integrate the subscriptions and booking features into our shopify website, where our customers are now able to buy a subscription and book appointments.

Vagabundobjects

Jul 15, 2025  on Shopify

Super schneller und freundlicher Kundenservice. Wir wollten die Farbe des Widgets anpassen, wobei uns Bhagya unterstützt hat und unsere Wünsche direkt umgesetzt hat. Alles in allem eine tolle Booking App.

Après Tennis Club

Jul 14, 2025  on Shopify

This app has a lot of features and is great for multi-person events, courses and clinics. When I was getting set up initially I scheduled a 15 minute call and they walked me through the steps necessary to set up my event.

X-DREAM SNOWBOARDING

Jul 14, 2025  on Shopify

This app is the perfect solution that we have been looking for a long time, adding a valued option for our customers to make bookings of their snow trip tickets and lessons. The customer support is responsive and effective!

Scent Atelier

Jul 14, 2025  on Shopify

Truly thankful for the promptness and helpfulness in answering our queries and doubts. This app has helped with our scheduling and bookings and it is also quite user-friendly even for someone who has no background in tech and no technical knowledge.

Millennium Swim

Jul 13, 2025  on Shopify

Amazing application and well thought out! I was able to set everything up my self. When I encountered issues, I booked a call an their reps guided me through everything, sharing my screen to make it easier. Would recommend to any service-based business.

Island Candles

Jul 08, 2025  on Shopify

LOVE THIS APP - it's a free add-on to my Shopify store and the Customer Support is some of the best I've ever seen! They are patient, resolved my concerns (really it was just operator error) and was able to help in live time within the same day I was having issues!!! 1010101001 gold stars for this app & support!!

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