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Customer reviews: Appointment Booking App ointo

Develop by Shopify

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (776)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Mama Goddess Crystals N More

Nov 11, 2025  on Shopify

Yes, you need this App!!! I had the pleasure of working with Madhav! I had an issue with the integration of my appointments after I updated my store's Theme. Madhav patiently showed me how I can restore the integration, which was a simple fix! Not only that, he took it upon himself to change the appointment color to match my store's color! How sweet was that?! I love this app! It's simple to use, so I wanted to see how this problem could be resolved before I started over with another app. Thank you again, Madhav! You were extremely helpful!

WigentonCandleCo

Nov 06, 2025  on Shopify

I have received outstanding customer service from several members of the support team. They respond promptly and provide detailed instructions whenever I have a query. The app was thoughtfully designed with the user in mind, and I utilize it daily to manage scheduling and provide seamless reservations for my customers. I highly recommend this app!

Alejandra Sieder

Nov 02, 2025  on Shopify

The support team is just EXTRAORDINARY AGAIN FOR THE SECOND TIME!!! Bhagya fixed my issue beyond my expectations and were available at any time. Thank you so much! I will try the app now and see how it goes. Happy day, everyone! Alex.

SmartPriceBooks

Oct 30, 2025  on Shopify

Great app. They provided very fast support and instantly solved all my customization requests and needs. I will use this app to schedule online appointments with my clients. Highly recommended!

Alejandra Sieder

Oct 30, 2025  on Shopify

The support team is just EXTRAORDINARY! They fixed my issue beyond my expectations and were available at any time. Thank you so much! I will try the app now and see how it goes. Happy day, everyone! Alex.

Houze Of Locs

Oct 24, 2025  on Shopify

Anytime I need support, the customer service team helps me asap. Thank you for solving my issue quickly!

warew

Oct 23, 2025  on Shopify

The app works as intended and customer support was very helpful and fast in assisting us with our request.

Skoliose Hilfe

Oct 04, 2025  on Shopify

Very good app with excellent support (even when you are on the free version). Keep up the great work guys!

Oasis

Oct 03, 2025  on Shopify

\ I had an issue with my booking site and reached out to Appointo for assistance. Their team responded in a very timely manner and quickly helped me resolve the problem. The support was professional, efficient, and made the process stress-free. I truly appreciate their excellent customer service and highly recommend Appointo to anyone looking for reliable booking solutions!

Pläsierchen Köln

Sep 30, 2025  on Shopify

Bhagya was a create help an very friendly. She helped me find a workaround for a small problem. Thank you!

The Plant Ward

Sep 24, 2025  on Shopify

I integrated this app to my shopify today and it has been the best booking app that I have used. I have been able to ask many questions and requests that have all been answered and completed in such a timely manner. I am so excited to use this app. I switched from a different app which was way more expensive and I am much happier with this one!

Resolution Skin +

Sep 16, 2025  on Shopify

The customer service team from Appointo is amazing! We were having some difficulty updating our Time Zone and they hopped on a call with us to walk us through how to correct the issue. Their responses are always prompt whenever we have questions. We've tried alot of booking apps and this is our favorite, going on over a year now!

Vertigo Adventures

Sep 16, 2025  on Shopify

I don't use the admin section very much so I forget the more complicated aspects - support is always fast and very good! Always get the solution I need.

Yangua Wellness

Sep 09, 2025  on Shopify

Our site incorporated this app into our theme and so far it has been everything promised. We are using the free version first to get a good test of the app before moving to a proper payment plan. The best part of the experience thus far has been the customer service (via chat). Within normal business hours I have received prompt and accurate support with my questions on how to integrate the app into our shopify theme. Arguably, the most important part of using 3rd party apps is access to support when needed. For that reason I give the app 5 stars!

EncoreGolfSuppliesNW

Sep 02, 2025  on Shopify

Managed to set this up then accidentally caused an issue through my shopify products. Got in touch and had a really quick response with detailed support. 5* can't recommend enough!

fraegra

Aug 29, 2025  on Shopify

I had an excellent experience using the Appointo app on my Shopify store. The app is user-friendly and works seamlessly, but what truly stood out was the outstanding customer support. A special thanks to Bhagya for her prompt, patient, and thorough assistance. She guided me through the entire setup process and made sure everything was working perfectly. I truly appreciate her support. I highly recommend Appointo to anyone looking for a reliable and efficient appointment booking solution.

Bayfloat.com

Aug 28, 2025  on Shopify

La verdad es que me ha gustado mucho. Es fácil de entender, intuitiva, e incluye casi todas las funciones que he necesitado, está realmente diseñada pensando en el usuario y en las múltiples posibilidades. El soporte técnico es rápido también.

Bruno Menswear

Aug 22, 2025  on Shopify

Great app for managing appointments and very responsive support team. Special thanks to Bhagya who was really helpful with some customisations!

Jean-Daniel Brami

Aug 20, 2025  on Shopify

Très bonne application , suivi très réactif aux questions liées à l'installation et l'utilisation.

Amanda Leigh Alchemy

Aug 18, 2025  on Shopify

their customer chat assistance is incredible! no ai, you get a real person that is super quick and knowledgeable. I was able to have multiple questions answered in real time and Karan was so helpful and kind to walk me through and get me going!

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