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Customer reviews: Appointment Booking App ointo

Develop by Sidepanda Inc.

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (736)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

LoodgieterijAmsterdam.nl

Jul 17, 2025  on Shopify

Działa stabilnie, idealne do usług FIX PRICE Korzystamy z Appointo do szybkich rezerwacji usług hydraulicznych w Amsterdamie. Klient wybiera godzinę, opłaca usługę z góry i dostaje potwierdzenie. Wszystko działa automatycznie – bez chaosu i zbędnych wiadomości. Obsługa techniczna reaguje błyskawicznie i rozumie realne potrzeby małych firm usługowych. Dla nas to był strzał w dziesiątkę – polecam każdemu, kto chce łączyć płatności z bookingiem bez kombinowania.

Roundhouse Electric Trains, Inc.

Jul 15, 2025  on Shopify

Customer service is great!! Whenever I had questions they were there to help. In particular Shubhankar was very helpful! He helped me integrate the subscriptions and booking features into our shopify website, where our customers are now able to buy a subscription and book appointments.

Vagabundobjects

Jul 15, 2025  on Shopify

Super schneller und freundlicher Kundenservice. Wir wollten die Farbe des Widgets anpassen, wobei uns Bhagya unterstützt hat und unsere Wünsche direkt umgesetzt hat. Alles in allem eine tolle Booking App.

Après Tennis Club

Jul 14, 2025  on Shopify

This app has a lot of features and is great for multi-person events, courses and clinics. When I was getting set up initially I scheduled a 15 minute call and they walked me through the steps necessary to set up my event.

X-DREAM SNOWBOARDING

Jul 14, 2025  on Shopify

This app is the perfect solution that we have been looking for a long time, adding a valued option for our customers to make bookings of their snow trip tickets and lessons. The customer support is responsive and effective!

Scent Atelier

Jul 14, 2025  on Shopify

Truly thankful for the promptness and helpfulness in answering our queries and doubts. This app has helped with our scheduling and bookings and it is also quite user-friendly even for someone who has no background in tech and no technical knowledge.

Millennium Swim

Jul 13, 2025  on Shopify

Amazing application and well thought out! I was able to set everything up my self. When I encountered issues, I booked a call an their reps guided me through everything, sharing my screen to make it easier. Would recommend to any service-based business.

Island Candles

Jul 08, 2025  on Shopify

LOVE THIS APP - it's a free add-on to my Shopify store and the Customer Support is some of the best I've ever seen! They are patient, resolved my concerns (really it was just operator error) and was able to help in live time within the same day I was having issues!!! 1010101001 gold stars for this app & support!!

heCho x ti

Jun 26, 2025  on Shopify

The app is very good and very simple, the service is excellent, Bhagya Divakar was very helpful, always available and friendly. I would recommend improving some things, such as adding more modern and attractive templates, as well as crossing out dates that are no longer available, and putting up "sold out" or "few spots" signs, but the rest works very well for now. It's essential that it be in Spanish, both for the user and for our customers who are going to make their reservation. ------- La app es muy buena y muy simple, la atencion es excelente, Bhagya Divakar fue muy buena, siempre disponible y amable. Yo recomendaria mejorar algunas cosas como poner más plantillas modernas y atractivas, asi como tachar las fechas que ya no están disponibles, pondría carteles de "agotado a la vista, o: "pocos lugares" pero realmente el resto funciona muy bien por ahora. Fundamental que esté en español, tanto para el usuario como para nuestros clientes que vana hacer su reserva

Art Class Brisbane

Jun 24, 2025  on Shopify

Bhagya has been so patient and excellent service, has helped me so much, totally could not have done my calendar without her guidance, thanks so much Appointo for your supportive team.

kannonbeach

Jun 18, 2025  on Shopify

Really cool app, there is even a back end for mobile app to work on the go and their support service it's pretty good hey helped me all the way to get it set up and ruing smooth. Thanks!!

Lux Japanese Head Spa

Jun 17, 2025  on Shopify

Outstanding features. It is quite feature rich, which is a good thing, but due to that fact, it may take a bit for some users to figure some more advanced things out. Trust me, it'll be worth it. On the few occasions when we needed support, they were very helpful as well.

Vitahub

Jun 12, 2025  on Shopify

We've been testing Appointo and had a couple of technical doubts — Karan jumped in right away and offered fast, clear, and incredibly efficient support. He not only solved our issues but did so with great professionalism and kindness. It's rare to find such responsive assistance. Thanks again, Karan — you made the whole setup process smooth and stress-free!

Open Studio Sewing

Jun 11, 2025  on Shopify

Great and quick support, exactly what I needed to manage appointment booking for my business. Easy and works well. Thank you! :)

Third Coast Power Sports

Jun 05, 2025  on Shopify

The app works good for my jetski rental business. I have also ran into a couple things i couldnt figure out and the gentleman Karan is always there to help me swiftly! Its amazing how well he knows the app and shopify itself. No matter the time of day Karan always gets things figured out fast and efficiently.

thebigword B.V.

Jun 05, 2025  on Shopify

The team has been amazing supporting us with the delivery of our services through their app. Integration has been seamless, and always on hand to answer questions!

NokuMira

Jun 05, 2025  on Shopify

Excellent assistance from Karan. The app is easy to install and setup. If you have any hiccups the agent will definitely help you out.

Star Angel Guidance

Jun 04, 2025  on Shopify

I chose this app mainly for my consultation bookings to integrate with Google calendar and meets and to have ability to see the timing according to worldwide timezones. I love that they have this.I tried 4 apps and this worked best for what i want and the price is reasonable for the Pro. I have had some issues with the app during the trial stages of integrating it but i appreciate the team is very responsive and helpful especially Karan and Mukul. They helped fixed things quickly and Karan has been very helpful guiding me when i wasnt sure on how to do something. I do suggest doing some testing out before a full launch of the website to avoid issues and it works better if you already do up variants if any first. The whole team was helpful and offered quick service recovery which i am pleased with and recommend. Small suggestion to team if the color of the timezone in booking words could be in RED color instead of light blue so clients can notice quickly if its right time zone, especially if they are not taking the call from where they are booking or its not correctly detected with VPN. Thank you for your services

The Doggie Pawtisserie

Jun 03, 2025  on Shopify

I've not long installed this app, but in 30 minutes, i've added the booking feature to 3 different products, one with 4 variants. The chat feature is very helpful, the information that was given very quickly has enabled me to have this fully set up and functional within 30 minutes! Great app so far!

allKidz

May 25, 2025  on Shopify

Speciale dank aan Karan & Bhagya van Appointo. Ze hebben mij onwijs goed geholpen met een probleem op de website. Snelle reactie en vriendelijke service. Aanrader!

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