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Customer reviews: Appointment Booking App ointo

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Reviews (889)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Sit and Smile

Mar 21, 2025  on Shopify

Really helpful customer service. And you are able to embed the calendar in "custom liquid" section of your website page so that a calendar is visible to your customers.

BARONG WAREHOUSE

Mar 21, 2025  on Shopify

App works very well. Support is pretty good. They answer very quickly and have been able to help with all of my issues so far. The one thing I can say could be an improvement is if the app itself does not rely on the booking service being a product page. It's confused some of my customers in the past. I wish it was just a regular website page.

LVLY CO

Mar 18, 2025  on Shopify

I am so pleased with this app. It has helped me so much in setting up my work and the customer service is great.

Flore Intime

Mar 17, 2025  on Shopify

I had an extremely frustrating experience with Appointo. The app itself is confusing, and the payment system is a mess. After subscribing, I was unable to cancel or change my plan, even though I followed all the steps. I reached out to customer support multiple times over 10 days, and all I got were vague responses and empty promises. They said they would fix the issue within 24-48 hours, but no action was ever taken. I had to keep following up with emails and messages, wasting so much time on something that should be simple. Honestly, I regret ever using this app. I wouldn’t recommend it to anyone. If you value your time and money, STAY AWAY !!!

Shapeez

Mar 13, 2025  on Shopify

Getting start with this app is pretty easy. It's easy to configure and work. There are lots of features to test and experiment with. Support is great, and they made a few adjustments for me. I'm looking forward to trying out some of the more advanced features. I had this app working just the way I wanted in just a few minutes.

Simple English Books

Mar 12, 2025  on Shopify

I tried four different apps for my bookings and this one was the most straightforward and had all the features I needed. Bhagya was especially helpful at making sure I was all properly set up.

Native Legacy Tree and Perennial Nursery, L.L.C.

Mar 11, 2025  on Shopify

So Far, so good. I appreciate that the setup is guided and pretty simple. I had one difficulty getting the calendar widget to work, but support was excellent. Timely and ready to help when I was available, which is very kind. They had enough knowledge and experience with Shopify to find my issue and help me resolve it quickly and easily. Looking forward to seeing how this app might enhance the function of my business!

Reiki with Alex

Mar 06, 2025  on Shopify

Very friendly and quick support. Karan helped me with a trial and got me set up when I had some issues. Looking forward to seeing the full experience of the app.

Kobi Co.

Mar 05, 2025  on Shopify

Responded to my inquiry with a strong solution. Knowledgeable and open to making improvements to customer experience. Excellent customer service!

Rue

Mar 05, 2025  on Shopify

Super helpfull! When I had a question they were available very quickly via Google meet which I appreciated a lot.

Area 22 Centre

Mar 05, 2025  on Shopify

A great booking app that seamlessly integrates with our website and Google Calendar. It is fully customizable and customers do not need to leave our website to complete their booking. The level of support they provide for a free app is unbelievable! Bhagya and Shubhankar have always been there to answer all our questions and we have many! As soon as they make some nice-to-have improvements, it will be difficult to find a better booking app, paid or free. Thanks!!!

Advanced Laser Light

Mar 04, 2025  on Shopify

Super app for adding appointment management to Shopify. Support is fast, friendly and knowledgable and open to feature requests. Adding a large amount of services can be time consuming but only needs to be done once.

The ME Project

Mar 03, 2025  on Shopify

Karan was extremely helpful and prompt in addressing a concern that we brought up. Issue was instantly fixed. Highly recommend this!

The Woman's Villa

Feb 25, 2025  on Shopify

I needed help with spam and through the chat I was helped immediately even though it was 2:30am. Thank you so much.

CHOUCHOU TOKYO

Feb 24, 2025  on Shopify

For me, this tool is very simple and easy to operate, and even if I encountered a small problem at the end, it was quickly resolved! Less than a second! I highly recommend using this tool if you need to book online~

L`Adore Tokyo

Feb 23, 2025  on Shopify

After trying all the other options, I can confidently say that Appointo is the best! It’s user-friendly, has everything I need, and their support team is incredibly helpful. Highly recommend! and he best price is 0 :)

Time Anchor

Feb 21, 2025  on Shopify

We've had a great experience using Appointo for our booking system. Their customer service has been incredibly helpful, responding quickly and efficiently to any queries. We recently encountered a slight bug in the system, and their team was proactive in diagnosing and resolving the issue in a timely manner. Their support has been professional, responsive, and truly customer-focused. Highly recommend Appointo for anyone looking for a reliable and well-supported booking solution on Shopify!

Peek-A-Look Boutique

Feb 20, 2025  on Shopify

Karan has been extremely helpful today, I couldn't have done without his help. I very satisfied with the customer services he provide.

Dance Gear Etc.

Feb 18, 2025  on Shopify

First it integrates with Shopify. Second, it is FREE. Third, customer service helped me when I could not. They made my calendar and appointments like I wanted them to look. Thank you.

La Mesa Vineyards

Feb 17, 2025  on Shopify

One week in and we're already big fans of Appointo. Ease of use, rapid installation, plus many advanced and custom features. Shubhankar has been a terrific aid answering all our questions and helping us get established on the platform quickly. Thank you for a terrific start.

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