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Customer reviews: Appointment Booking App ointo

Develop by Shopify

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (799)

Overall rating
4.9

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

  • Easy to install and configure, even for non-technical users.
  • Comprehensive calendar integration with Google and Outlook.
  • Responsive and helpful customer service, with specific praise for team members.
  • Customizable booking options and email notifications.
  • Supports multiple payment options, including partial payments.
  • Automation features for reminders, cancellations, and rescheduling.
  • Affordable with a robust free plan offering many essential features.

Common Concerns

  • Some advanced features require upgrading to higher-tier plans.
  • Limited customization on the basic plan.
  • Reported performance issues, including glitches and dashboard problems.
  • Lack of compatibility with certain languages and regions, such as Japanese standards.
  • Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

DreamWise

Dec 30, 2025  on Shopify

The App is really easy and intuitive to use and connect to the store. Allows good flexibility in configuration of the availability and it integrates seamless with Teams to schedule calls directly with customers.

Sammy und Greta

Dec 27, 2025  on Shopify

Ich habe von Technik keine Ahnung und habe es trotzdem, mit einer wunderbaren Unterstützung von diesem Team hinbekommen. Vielen Dank

jenancrafts

Dec 24, 2025  on Shopify

The customer support team from Appointo is Excellent! very fast and helpful. We were having some difficulty to setup our schedules and they are always help us and resolve every concern quickly. we fully recommend this app to everyone..! special thanks to Bhagya and Karan..

Fleur de Mahj

Dec 22, 2025  on Shopify

We are a small business with booking services and Appointment Booking was so easy to use! And their online help was SUPER FAST and SUPER HELPFUL! Very pleased!!

STXX WORLD

Dec 21, 2025  on Shopify

The application was easy to install, and Bhagya from chat support helped me with the remaining configuration. The whole process only took one day.

Embrace For Every Curl

Dec 17, 2025  on Shopify

Great appointment booking app that's easy to install and get set up quickly. Had the pleasure of working with Karan at customer support, who helped me fix a few functionality issues very quickly. Thank you so much!

Mobius Farms

Dec 12, 2025  on Shopify

Top notch customer service! As a beginner, I wasn't sure how to set up a few items but Madhav was able to assist very quickly. I look forward to our customers using this app!

Tadpole

Dec 10, 2025  on Shopify

Appointo has been extremely helpful and easy to use. The support team was responsive and guided me through the setup quickly. Highly recommended!

Pink Ducks

Dec 04, 2025  on Shopify

The support team at Appontio is incredible — superfast, professional, and always helpful. The app itself is excellent; I use the paid version, and it’s definitely worth it. It syncs perfectly with my calendar and makes managing bookings effortless: reminders, cancellations, updates… everything works smoothly. Highly recommended!

Echo Valley Ski Area

Dec 02, 2025  on Shopify

It can be kind of clunky to use, but if you have an issue or questions regarding a function, you need to reach out to the help desk, and they will get back to you quickly and get you up and running.

Valentina e Pasqualina

Dec 01, 2025  on Shopify

Setup was super fast! literally a matter of minutes. The booking widget looks clean and integrates natively into my store pages, preserving the look and feel of the site.

WELCOME TO

Nov 29, 2025  on Shopify

I’m really happy with the support I received! They made all the changes I requested and even reverted the published site when needed. Their communication was clear, and they encouraged me to reach out anytime if I face any difficulties with the app. It’s great to know they’re always ready to help. Highly recommended!

Chittons®

Nov 28, 2025  on Shopify

Fantastic service. As soon as I installed the app, I got offered to make an appointment with Appointo! The meeting started on time without problem and Bhagya was an absolute champion. She did the impossible and helped me complete the part of the installation that I simply could not figure out (because I am not very good at stuff like this at all!), and she did with ease and no hassle. Thank you Bhagya for your effortless help and to Appointo for a great product!

Brooklyn Herborium

Nov 25, 2025  on Shopify

Bhagya was absolutely wonderful help for setting up our Appointo and customizing it for our small business. We highly recommend working with these lovely folks! She spent 40 minutes patiently leading us through all the features and details that we had missed. She even offered preferred pricing for our team members to be added. Really really appreciate the time and care that Bhagya offered, perhaps the best customer service representative we have ever had the pleasure of encountering. 5 stars!

Stay Fresh with Peanut

Nov 20, 2025  on Shopify

Widget would not highlight for me to turn on so the calendar widget never displayed the customer support pop up reached out saying it was a person but I never received a response back about the widget issue. Although it seems easy the widget button would never highlight for me to turn it on in my store and support never responded back.

Mama Goddess Crystals N More

Nov 11, 2025  on Shopify

Yes, you need this App!!! I had the pleasure of working with Madhav! I had an issue with the integration of my appointments after I updated my store's Theme. Madhav patiently showed me how I can restore the integration, which was a simple fix! Not only that, he took it upon himself to change the appointment color to match my store's color! How sweet was that?! I love this app! It's simple to use, so I wanted to see how this problem could be resolved before I started over with another app. Thank you again, Madhav! You were extremely helpful!

WigentonCandleCo

Nov 06, 2025  on Shopify

I have received outstanding customer service from several members of the support team. They respond promptly and provide detailed instructions whenever I have a query. The app was thoughtfully designed with the user in mind, and I utilize it daily to manage scheduling and provide seamless reservations for my customers. I highly recommend this app!

Alejandra Sieder

Nov 02, 2025  on Shopify

The support team is just EXTRAORDINARY AGAIN FOR THE SECOND TIME!!! Bhagya fixed my issue beyond my expectations and were available at any time. Thank you so much! I will try the app now and see how it goes. Happy day, everyone! Alex.

SmartPriceBooks

Oct 30, 2025  on Shopify

Great app. They provided very fast support and instantly solved all my customization requests and needs. I will use this app to schedule online appointments with my clients. Highly recommended!

Alejandra Sieder

Oct 30, 2025  on Shopify

The support team is just EXTRAORDINARY! They fixed my issue beyond my expectations and were available at any time. Thank you so much! I will try the app now and see how it goes. Happy day, everyone! Alex.

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