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Customer reviews: Easy Appointment Booking App

Develop by 📆 Servicify

The Shopify Appointments and Bookings app helps merchants streamline scheduling, manage bookings, and enhance customer convenience. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (347)

Overall rating
5

What Merchants Think

Merchants have largely positive experiences with the "Easy Appointment Booking App", appreciating its user-friendliness, comprehensive features, and exceptional customer service. The support team is frequently praised for their swift and helpful responses, with many users noting how the app effectively facilitates booking processes for their businesses. Although some users experience minor setup challenges, the customer service team efficiently resolves issues, contributing to high satisfaction and strong recommendations.

Key Strengths

  • User-friendly interface and ease of setup
  • Flexible booking options suitable for various business needs
  • Exceptional and responsive customer service
  • Seamless integration with existing systems like Shopify and calendar apps
  • Ability to customize bookings and correspondences

Common Concerns

  • Lack of support for monthly rotating schedules for some businesses
  • Occasional technical glitches, though swiftly resolved by support
  • Some confusion during initial setup due to extensive features

Final Thoughts

The "Easy Appointment Booking App" is well-received for its effectiveness in managing appointments across various industries. Its flexibility, paired with outstanding customer service, makes it a popular choice amongst merchants. While there are minor areas for improvement, particularly with certain scheduling configurations, the app overall fulfills its promises and significantly facilitates appointment management, making it a recommended tool for businesses seeking reliable booking solutions.

Harkensback

Jul 25, 2024  on Shopify

As a small business (fashion boutique) operated by a team of 2 and dedicated to keeping every step of the design, manufacturing and marketing process in-house, we have to lock our boutique doors and operate by "appointment only," in order to focus on all the back-of-house work. That being said, a simple and user friendly (both on the front and back end) appointment booking app is very important to us. We tried the popular Sesami app but found it gave us a lack a lot of customization features and aesthetic feature we were looking for. Easy Appointment Booking was the second app we decided to try and we absolutley love it. It's easy to figure out and so far, the things we've needed to customize have been easy to implement. On top of that, the customer service is AMAZING. Ray is freakin' awesome and the positive comments in other reviews regarding his dedication to customer support is what ultimatley sold us on this app. He has not disappointed us and we are very happy to be able to reach out to him whenever we have questions or concerns. He seems to take pride in this service which makesour experience even better and our investment into this application even more worthwhile. We would highly reccomend :))))!

Mira Fertility Test

Jul 22, 2024  on Shopify

Amazing customer support team of EAB, they are helping with all my inquires. While the settings out of the box are not ideal, team is always ready to help and accommodate my requests with potential solutions to meet my needs.

lisasenergyhealing

Jul 22, 2024  on Shopify

I’ve been using the Easy Appointment Booking app, and I absolutely love it! Their customer service is exceptional – incredibly helpful with assisting in fixing bookings. The features are great, making the booking process smooth and efficient. I highly recommend this app to anyone looking for an easy and reliable appointment booking solution.

Himedi

Jul 22, 2024  on Shopify

I had to learn how to use many of the features, but the instructions are straightforward once you read through carefully. Ray is quick to respond and proactive in fixing any glitches or explaining how to set things up properly. Thank you.

Aleksandra’s Chocolate Cafe

Jul 21, 2024  on Shopify

fantastic customer service. I had a few issues setting up our event booking, user error. The help I got was fantastic. Thank you

The Hand-Made Fish Company

Jul 17, 2024  on Shopify

Great app for me and superb support from the team. I’m not a computer person and I needed help customising a few things . They were very responsive and talked me through a very simple fix that suited me perfectly.

TheShabbyWick

Jul 16, 2024  on Shopify

This app is incredibly easy to use and that stands on its own. But the technical support is amazing! We've grown from the free version and have found ourselves upgrading because of all the features available. Highly recommended.

TechWizGal

Jul 08, 2024  on Shopify

Awesome app! Ray & his team are very willing to work with you directly. Not often you have the Founder & leadership so involved in customer success. Highly recommend

Forkin' Sweet Food Tours

Jul 05, 2024  on Shopify

the flexibility and wide variety of features make this application suitable for many business needs. their customer service is also top notch, I've gotten help with issues within less than 5 minutes!

Toronto First Aid Certification Inc.

Jul 03, 2024  on Shopify

Easy Appointment Booking offers all the features that we were looking for in a booking tool (and more). Their team has been very responsive and supportive and has helped us with setting up and giving guidance on how to use the app to best suit our needs, and in follow-ups and troubleshooting. We highly recommend Easy Appointment Booking.

Urban Indigo

Jun 28, 2024  on Shopify

Excellent customer service, and very responsive. They go above and beyond to assist with any challenging request, highly recommend.

The Occult Château

Jun 26, 2024  on Shopify

absolutely LOVING the app so far! And GREAT customer service! I needed a quick visual update to my theme where the booking button was and it was fixed within minutes!

Le Cubicule

May 19, 2024  on Shopify

Integrates perfectly with my theme, super easy to use, allows my customers to book appointments quickly. There are a lot of options to customize bookings, I couldn't ask for anything more. I like that they continuously work on the app and add new features.

Mustang Meadow

May 15, 2024  on Shopify

Love love love this app! We run a horseback riding barn and had the hardest time finding a scheduling system that worked for us and that we could easily use. We are not very tech savvy! The customer service is amazing and they were able to walk me through everything. Most definitely recommend, worth every penny!!!

by Kin Aesthetics

Apr 25, 2024  on Shopify

Qalvin and Joy were super helpful. I had some confusion with setting this app up, but with their help we figured it all out and it's working great!

Forever, Fly

Apr 18, 2024  on Shopify

AMAZING Customer Service. I wanted something done and they did it quickly and even recommended something i didnt even know i needed and took care of that for me as well. Response is timely and service is top notch. Highly recommend if you need to add booking to your store.

Prehistoric World

Apr 11, 2024  on Shopify

A lot of the recent updates have really improved the app and I appreciate the help I got from the staff who work on the app. This really helped my business.

DreamandLiberty.com

Apr 11, 2024  on Shopify

Never used the app. I have attempted to uninstall for months and continuously received "Sorry, something went wrong and we were not able to surface data needed to delete this app. Please try again soon!" . Charge $15 Monthly for an app I'm not using and can't cancel. Still waiting on a reply from customer service.

The Cork and Truckle

Apr 04, 2024  on Shopify

Fantastic App, I use this to book wine and cheese tasting events and it integrates into my Shopify online store and POS app perfectly, the support has also been top notch, I would highly recommend it.

Protein Guru

Apr 01, 2024  on Shopify

Amazing app, works well for customers overseas in different timezones. Support team is really helpful!

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