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Customer reviews: Easy Appointment Booking App

Develop by Shopify

The Shopify Appointments and Bookings app helps merchants streamline scheduling, manage bookings, and enhance customer convenience. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (398)

Overall rating
4.9

What Merchants Think

Merchants have largely positive experiences with the "Easy Appointment Booking App", appreciating its user-friendliness, comprehensive features, and exceptional customer service. The support team is frequently praised for their swift and helpful responses, with many users noting how the app effectively facilitates booking processes for their businesses. Although some users experience minor setup challenges, the customer service team efficiently resolves issues, contributing to high satisfaction and strong recommendations.

Key Strengths

  • User-friendly interface and ease of setup
  • Flexible booking options suitable for various business needs
  • Exceptional and responsive customer service
  • Seamless integration with existing systems like Shopify and calendar apps
  • Ability to customize bookings and correspondences

Common Concerns

  • Lack of support for monthly rotating schedules for some businesses
  • Occasional technical glitches, though swiftly resolved by support
  • Some confusion during initial setup due to extensive features

Final Thoughts

The "Easy Appointment Booking App" is well-received for its effectiveness in managing appointments across various industries. Its flexibility, paired with outstanding customer service, makes it a popular choice amongst merchants. While there are minor areas for improvement, particularly with certain scheduling configurations, the app overall fulfills its promises and significantly facilitates appointment management, making it a recommended tool for businesses seeking reliable booking solutions.

Life Preservers First Aid Inc.

Dec 16, 2025  on Shopify

Great functionality and customization options, looks very professional and a huge upgrade for our customer experience. Ray and his team are super helpful, friendly, and always responsive if we need any support. Highly recommended!

BRASS DRAGON GAMES

Dec 11, 2025  on Shopify

Joy was a joy to work with- she walked me through step by step on a setup that I was confused about. She offered quick and thorough responses with screen shots. 100% glad I installed this app.

Love, Georgie

Dec 10, 2025  on Shopify

The app has an amazing range of features; well worth it in our experience so far. The ability to use one app for both appointment scheduling AND 1-off event ticketing is key for us. The calendar integration works great, and the team is SUPER responsive if you have any questions or weird edge-cases.

The Wick and Wine Experience

Nov 22, 2025  on Shopify

Amazing service! Fixed my errors and made life a little bit easier for me around the holidays. Thank you!

The Crystal Shop & Co

Nov 16, 2025  on Shopify

the online help team are very efficient, communicative and helpful - even on a Sunday afternoon! Thank you

ZZZ Studio

Nov 05, 2025  on Shopify

Would stall when creating an appointment booking. Never downloaded the contents. Update: The company followed up and connected with me personally. They did a great job listening to my concerns and ensuring they would focus on targeting those areas. Very responsive team for the app. If you do have any issues, don't hesitate to connect with them. I plan to download it in the near future and give the app a go again.

Melange Bridal

Oct 31, 2025  on Shopify

Love it! Super easy to set up, and the customer service team responds quickly and resolves any issues right away. Highly recommend!

event image co.

Oct 31, 2025  on Shopify

This is one of the loveliest software support teams I've encountered - and I use a lot of software and apps! The app itself was fairly straightforward to get going without looking at any directions, and anything that I wasn't sure on, I was able to find a helpful video to sort out. In the end, I only had one thing I actually had to ask support about in regards to setup. I also came in hot with a crisis on my other software and a need to switch to them with a FAST turnaround and they were GREAT in helping me through the import process to get my existing bookings ported over. I couldn't find another option that was as clean and easy to use that would also import my current bookings over. I had a LOT of questions through this process and their support was LIGHTNING fast. Many apps take a day or two to respond, which is fair - but these guys were on it like within an hour max. Ultimately, I can see they really care about what they are doing and are super responsive, that's worth it's weight in gold when you need to rely on a booking software app.

Where Dragons Play

Oct 22, 2025  on Shopify

very responsive and helpful and even followed up when I hadn't responded in a while to make sure my issue was resolved!

Thalie Salmon

Oct 09, 2025  on Shopify

Very great app, i use the free plan for now and its super intuitive and efficient. I needed help with something, the team was so helpful and patient, i recommend !

Leon Courville, vigneron

Oct 01, 2025  on Shopify

L'application n'est pas évidente, mais le service à la clientèle est exceptionnel, surtout avec Joy! Je lui donne 10 étoiles

Puppy Community

Sep 29, 2025  on Shopify

Support was out of this world! I had a few issues (user error) getting the app to sync with my item, but with a few emails, they had it working perfectly.

Brush It

Sep 28, 2025  on Shopify

Amazing! Helped me with all my questions instantly and the app has more features than any other booking app!

Spot Turf Company

Sep 17, 2025  on Shopify

Have been using this app for about a month. So far, support has been great. They answer via chat very quickly, and the app functions as expected.

THE DUKE Destillerie

Sep 17, 2025  on Shopify

Großartiger Support. Programm funktioniert so wie man es erwartet und ist sehr vielseitig. es gibt ein paar Feinheiten bei den Einstellungen, aber mit etwas Übung versteht man diese auch.

Made to be Messy

Sep 08, 2025  on Shopify

The support of this app is second to none. Any issues that arise the team has fixed or looks into solutions promptly. I love how they accept feedback and suggestions to make the app better and they do try to action the ones they can. It's a great app already and I just know its going to keep getting better and better.

SKELETONS: Museum of Osteology

Sep 05, 2025  on Shopify

This app is very robust and the customer service is prompt and efficient, even while on the free trial.

D. Mantec & More

Aug 25, 2025  on Shopify

Easy to schedule and if you have any questions, the customer service is excellent! Thank you so much Joy.

Ravenwood Tabletop

Aug 19, 2025  on Shopify

This app is by far the one that provides us the most flexibility. For any feature we can't achieve, we can manage around it with customer service. Speaking of customer service -- this is the most personable team, and we love that they're local to us. For us, it's the relationship that matters!!

Spirit Mercantile

Aug 18, 2025  on Shopify

I was having an issue understanding how to set-up something and I reached out via chat. They hopped on a call and walked me thru the process... easy peasy and totally made me comfortable. THANK YOU!

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