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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,829)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

AGEBOX

Jul 10, 2024  on Shopify

**Selina**的服务很周到,很贴心,这个软件最好的地方在于它支持中文,其次也有免费版的供我们使用

Cherub Baby

Jul 10, 2024  on Shopify

UpPromote Affiliate Marketing is a fantastic platform with quick and responsive customer support. Their live chat feature is especially helpful for addressing any questions we have about the platform.

BionicGym

Jul 09, 2024  on Shopify

Brilliant customer service team! Special shout out to Evans. Very helpful and quick to respond, efficiently addressing all issues. The integration into Shopify is seamless and perfect, making the entire process smooth and hassle-free. Highly recommend!

Shredded

Jul 09, 2024  on Shopify

Really good app, we need it for an MLM-structure and for multiple shops. As we have some specific needs I asked many questions to the support. Selina always replied really fast and took care of many questions we had. Thanks again Selina for your time :) As far as we tested it UpPromote works out pretty fine, so also compliments to the developers and other workers in the company.

MBTEK

Jul 09, 2024  on Shopify

Although I asked for help I did manage to figure it out before Nick showed up very attentively to provide assistance. I really do appreciate that he answered fast (I was much faster, haha), and how he was very detailed in how he could provide help. So, THANKS Nick!

MotoSet

Jul 08, 2024  on Shopify

Tommy was easy as to speak to, super quick and the the whole platform is pretty sweet to work with. Two thumbs up guys, keep up the cracking work.

Junglück

Jul 08, 2024  on Shopify

Uppromote is well organised and you can find your way around quite easily. They also have a great customer service that always responds quickly and is willing to find solutions! :)

Mirelle

Jul 08, 2024  on Shopify

I've had a great experience using UpPromote Affiliate Marketing! The setup process was straightforward, and the interface is very user friendly. The support team has been prompt and helpful whenever I've had questions. It's a fantastic tool for managing and tracking affiliate sales, and it's definitely helped boost my business. Highly recommend to anyone looking to start or grow their affiliate program!

ROI WATER UAE

Jul 07, 2024  on Shopify

Great and fast reply/help...listen to my wish, i am super happy with you guys. Looking forward for first affiliates.

Berry Red London

Jul 07, 2024  on Shopify

I am still new to this tool and had lots of questions. Chatted with Selina who is awesome by the way and helped me figure out of few things. The speed of response was amazing. I will continue to use the app and review it as i go along.

prime picks

Jul 07, 2024  on Shopify

I highly recommend UpPromote as a fantastic tool for my affiliate marketing efforts. It's user-friendly, effective, and has met all my needs for managing influencer partnerships. I'm very satisfied with the results and the support provided. Additionally, they offer very quick support.

Lyonsleaf Republic of Natural Skincare

Jul 07, 2024  on Shopify

Thorough, quick to respond and always have an answer to my query. 'Barney' (pretty sure that has to be more than one person as its always Barney!) is very helpful and even demonstrated with an example in screen grabs which was most useful . Many thanks.

Verified Shungite

Jul 04, 2024  on Shopify

The online onboarding representative, Gwen, was very helpful and made the difference. The number of options is overwhelming, and the app seems to be very limited unless you do upgrades, but honestly, for a starter like me, the single affiliate "test" option was everything I need to start. If I were to suggest anything, I would say to the developers to calm down on the locked out upgrade option visibility, it is very intimidating - with paid levels of up to $800 a year, it leads you to think that the app is not useful until you hit a pro level. The developers should allow you to "warm up" to the app and not scare people off. I almost went shopping for a different app.

Mommies Depot | Make Motherhood Easier

Jul 03, 2024  on Shopify

Gwen from the Uppromote team provided an excellent customer support. The response was very quick and detailed.

Taiku

Jul 01, 2024  on Shopify

Nothing but great things to say! Tommy is always there to provide great support and helps with customizing our affiliate pages to make sure they perfectly match our brand and look just the way we have imagined!

Naos Kingdom

Jul 01, 2024  on Shopify

Great app, tons of features and complete control over nearly everything. They've also got great customer support, Barney helped me get everything up and running in just a few minutes.

Manjeri Skincare

Jun 30, 2024  on Shopify

Barney was awesome and helped to address limitations which have made administering our affiliate program a chore. I feel relieved that he helped to identify solutions to automate more features to provide a seamless experience with our affiliates.

HERLASHEXPERIENCE

Jun 30, 2024  on Shopify

so easy to set up & use ! if your having troubles with the app there is someone ALWAYS on standby ready to help in the chat! the best affiliate app i have used thus far! thank you UpPromote!& Gwen for the amazing customer service

Inspiranza Designs

Jun 30, 2024  on Shopify

The app works great. I am thankful to have an app that takes care of the payouts for me. The customer service is great as well.

DNA Hormonal Health

Jun 30, 2024  on Shopify

So far it's pretty straight forward but for all the slightly more complex issues, their support team are very skilled and helpful.

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