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Customer reviews: AdRoll Marketing & Advertising

Develop by AdRoll

Reviews (521)

Overall rating
4.3

What Merchants Think

Overall, merchants have diverse opinions on "AdRoll Marketing & Advertising." Many reviewers praise the app for its effective retargeting tools, user-friendly interface, and excellent customer support. They find it to be a vital tool for enhancing digital marketing efforts and improving ad performance. However, some users express dissatisfaction with issues such as billing, complexity in setup, and inconsistent conversion results, which impacts their overall experience.

Key Strengths

  • User-friendly platform with easy integration, particularly with Shopify.
  • Effective retargeting features leading to better customer engagement and increased sales.
  • Robust insights and reporting tools that aid in making informed decisions.
  • Highly responsive and knowledgeable customer support.

Common Concerns

  • Issues with spam emails and unsolicited billing notifications.
  • Complexities in setting up campaigns and navigating the platform.
  • Lack of support in certain regions and time zones.
  • Reported discrepancies in conversion tracking and billing processes.
  • Challenges with customization options for ads.

Final Thoughts

"AdRoll Marketing & Advertising" is a powerful tool for digital marketing, appreciated for its impressive features and strong customer support. However, it may present challenges related to billing, setup complexity, and regional support limitations. While it generally receives high recommendations, potential users should weigh the advantages against the concerns to determine its suitability for their specific needs.

Do All Outdoors

Dec 10, 2024  on Shopify

Highly Recommend, easy integration!

Oat Haus Wholesale

Dec 10, 2024  on Shopify

We’ve been using the AdRoll Shopify app for a few months now, and overall, it’s been a fantastic tool for boosting our online advertising efforts. The integration with Shopify is seamless, and it allows us to easily sync our product catalog and set up retargeting campaigns with minimal effort. Pros: - The app provides a robust set of features for retargeting and prospecting, which have helped us drive traffic and conversions. The dashboard is intuitive, making it easy to monitor campaign performance and adjust settings in real-time. -We appreciate the automation features, which save us a ton of time compared to manually creating ads. - Their customer support team is responsive and helpful, which makes troubleshooting much easier. Overall, AdRoll is a great solution for Shopify store owners looking to expand their digital advertising reach. While there are a few areas for improvement, the app is definitely worth considering for its ease of use and solid performance.

Meredith Marks

Nov 13, 2024  on Shopify

Pawsome pets

Nov 08, 2024  on Shopify

My experience has been awesome with AdRoll. I had an issue that needed to be fixed and was taken care of by an assistant by the name of Meghana Nakirikanti in which she did an absolute awesome job in helping me out on which I was having trouble with. And again thank you guys so much for the awesome help.

Thing Story

Nov 02, 2024  on Shopify

LXIX GOLF CLUB

Oct 06, 2024  on Shopify

Top notch customer service!!

CodeXDeal

Sep 07, 2024  on Shopify

Great app Great cuatomer service Just started my advertising with them . And they are professional Thank you for the app

Greener Grass Design

Jul 31, 2024  on Shopify

We've been using AdRoll for Marketing and Advertising for years and it's a game changer. The customer support team is very responsive and knowledgeable. I highly recommend this company / app!!

Salvanity

Jul 17, 2024  on Shopify

customer service - meghana nakirikanti helped me well

Lung Master

Jul 02, 2024  on Shopify

Easy setup and amazing and very knowledgeable customer support agents. clear dashboard

Ascend Lighting

Mar 28, 2024  on Shopify

I am very happy with Ankita. This is the first time I have created an ad campaign with AdRoll, and Ankita guides me on how to do it with patience until I finish and submit the ads. Thank you so much, Ankita. You did a very good job.

Linzi

Mar 22, 2024  on Shopify

The support we have received is super helpful! They are very informative and advise where to apply best practice.

Pets Like Stuff

Mar 22, 2024  on Shopify

Very responsive and helpful team.

Artistica.com

Dec 21, 2023  on Shopify

Simple to set up and the tech support is fantastic, but the best is that IT WORKS! We have a great ROI although mostly using the retargeting feature. It integrates with Shopify seamlessly and I believe that is an APP that is a must for a new or established business. Ciao! Marco

Goodbye UTI at The Newtriment Store

Dec 19, 2023  on Shopify

Our monthly revenue has finally begun to take off after working with AdRoll. Thank you so much for making it easy to grow and prosper!

RGL sales and service

Nov 29, 2023  on Shopify

I'll start off with don't bother. You'll waste your time and money. I had nothing but issues, ads would get suspended for any little thing at all. When I finally got it sorted out after talking with two different agents on two seperate occasions I tried to log back in and my password magically didn't work. Sent in a request for a password reset but never received the reset email. I had to start an all new account, put all the information in again. I created yet another campaign and I was told in a little red/pinkish bar at the top of my screen that "pixel" wasn't connected. No matter how hard I tried and did the information given it wouldn't connect aka you won't get many hits on your ads. Then I get an email saying if my website doesn't have a privacy notice about date collected by adroll my ads will be suspended.... really I need to do your job for you? Like come on. This should be provided to any potential customer by the company who makes the ads. If I take the bus is it my responsibility to put warnings signs about stayed seated? Try other ad apps, this is trash. Edit in response to comment, the adult content was definitely on me. But having my profile discontinued after I had that "adult" content taken off was an issue for me. Yes my ads were still suspended on my end, if it's a system problem then this needs to be looked at because again it showed suspended. I looked though my spam folders and there was nothing. Edit#2 So after cancelling my service days ago I see a change to my PayPal, I already paid up on the day I cancelled. So on top of all of everything else they are still charging me. Do yourself a favor if you are foolish enough to take a chance on this app and you use PayPal, cancel through PayPal once you do realize this app isn't worth the time and money.

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