Reviews: AdRoll Marketing & Advertising

Customer reviews: AdRoll Marketing & Advertising

Reviews (515)

Overall rating

4.2

5

28
4

4
3

1
2

1
1

4

What Merchants Think

Overall, merchants have diverse opinions on "AdRoll Marketing & Advertising." Many reviewers praise the app for its effective retargeting tools, user-friendly interface, and excellent customer support. They find it to be a vital tool for enhancing digital marketing efforts and improving ad performance. However, some users express dissatisfaction with issues such as billing, complexity in setup, and inconsistent conversion results, which impacts their overall experience.

Key Strengths

User-friendly platform with easy integration, particularly with Shopify.
Effective retargeting features leading to better customer engagement and increased sales.
Robust insights and reporting tools that aid in making informed decisions.
Highly responsive and knowledgeable customer support.

Common Concerns

Issues with spam emails and unsolicited billing notifications.
Complexities in setting up campaigns and navigating the platform.
Lack of support in certain regions and time zones.
Reported discrepancies in conversion tracking and billing processes.
Challenges with customization options for ads.

Final Thoughts

"AdRoll Marketing & Advertising" is a powerful tool for digital marketing, appreciated for its impressive features and strong customer support. However, it may present challenges related to billing, setup complexity, and regional support limitations. While it generally receives high recommendations, potential users should weigh the advantages against the concerns to determine its suitability for their specific needs.

MakerStock

Dec 10, 2024 on Shopify

We've been using AdRoll for a few months now, and overall, it's been a great experience. The platform is user-friendly, and the retargeting tools are particularly effective in driving conversions. Their ability to integrate with multiple platforms and provide detailed analytics has made it easier for us to measure campaign performance and adjust strategies in real time. The customer support team is responsive and knowledgeable, which has been invaluable as we navigated some of the more advanced features. The pricing is competitive, and the return on investment has been solid for our business. The only reason I’m giving 4 stars instead of 5 is that the conversion results are all over the place. One week it will be $12,000+, the next $3,000 with no rhyme or reason. Additionally, some of the customization options for ads could be more robust. Overall, AdRoll is an excellent tool for businesses looking to enhance their digital marketing efforts. With a few minor improvements, it would easily be a 5-star service!

BlackFlys

Nov 26, 2024 on Shopify

Willows Whiskers Pet Store

Aug 05, 2024 on Shopify

Very helpful customer service, I didn't understand what I was doing but got all the help I needed

La Boutique de Lydie

Mar 21, 2024 on Shopify

Application pratique pour regrouper l'ensemble de mes campagnes. Je n'ai pas encore testé les campagnes Addroll, mais je vais avoir un accompagnement spécifique pour le faire. J'espère qu'il y aura de bons résultats.