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Customer reviews: AdRoll Marketing & Advertising

Develop by AdRoll

Reviews (515)

Overall rating
4.2

What Merchants Think

Overall, merchants have diverse opinions on "AdRoll Marketing & Advertising." Many reviewers praise the app for its effective retargeting tools, user-friendly interface, and excellent customer support. They find it to be a vital tool for enhancing digital marketing efforts and improving ad performance. However, some users express dissatisfaction with issues such as billing, complexity in setup, and inconsistent conversion results, which impacts their overall experience.

Key Strengths

  • User-friendly platform with easy integration, particularly with Shopify.
  • Effective retargeting features leading to better customer engagement and increased sales.
  • Robust insights and reporting tools that aid in making informed decisions.
  • Highly responsive and knowledgeable customer support.

Common Concerns

  • Issues with spam emails and unsolicited billing notifications.
  • Complexities in setting up campaigns and navigating the platform.
  • Lack of support in certain regions and time zones.
  • Reported discrepancies in conversion tracking and billing processes.
  • Challenges with customization options for ads.

Final Thoughts

"AdRoll Marketing & Advertising" is a powerful tool for digital marketing, appreciated for its impressive features and strong customer support. However, it may present challenges related to billing, setup complexity, and regional support limitations. While it generally receives high recommendations, potential users should weigh the advantages against the concerns to determine its suitability for their specific needs.

crystal cavern imports

Apr 11, 2024  on Shopify

I did like the idea of the platform but I had a few issues. 1) No matter what I did I could not get my google account to connect. There was even a third party app google recommended to transfer account data but even that didn't work so there was a big platform missing for my ads. 2) Probably more importantly for me was that they put pretty big holds on your credit cards for the ads. I set up an ad campaign for a total spend of $45 a day and there was almost $800 worth of holds on my credit card. If I just run these ads myself through google, facebook, etc. there aren't holds on my credit card. If I was trying to run a few ads and was spending closer to $100+ a day there would have been almost 2k worth of holds on my credit card and I just don't want my credit tied up like that.

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