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Customer reviews: AdRoll Marketing & Advertising

Develop by AdRoll

Reviews (313)

Overall rating
4.2

What Merchants Think

Overall, merchants have diverse opinions on "AdRoll Marketing & Advertising." Many reviewers praise the app for its effective retargeting tools, user-friendly interface, and excellent customer support. They find it to be a vital tool for enhancing digital marketing efforts and improving ad performance. However, some users express dissatisfaction with issues such as billing, complexity in setup, and inconsistent conversion results, which impacts their overall experience.

Key Strengths

  • User-friendly platform with easy integration, particularly with Shopify.
  • Effective retargeting features leading to better customer engagement and increased sales.
  • Robust insights and reporting tools that aid in making informed decisions.
  • Highly responsive and knowledgeable customer support.

Common Concerns

  • Issues with spam emails and unsolicited billing notifications.
  • Complexities in setting up campaigns and navigating the platform.
  • Lack of support in certain regions and time zones.
  • Reported discrepancies in conversion tracking and billing processes.
  • Challenges with customization options for ads.

Final Thoughts

"AdRoll Marketing & Advertising" is a powerful tool for digital marketing, appreciated for its impressive features and strong customer support. However, it may present challenges related to billing, setup complexity, and regional support limitations. While it generally receives high recommendations, potential users should weigh the advantages against the concerns to determine its suitability for their specific needs.

KickAss Products

Sep 24, 2025  on Shopify

The role it plays in our marketing landscape from a display perspective is really beneficial. However, I have run into issues with scheduling and ads not being on/off when they should.

Carex

Sep 24, 2025  on Shopify

Super easy to implement and add a new layer of retargeting outside of other channels. Love the support the team provides. Unlike Google Ad's support team, they actually give you solid advice on methods to improve your retargeting. Highly recommend this as a staple for any ecommerce site.

Progenex

Sep 24, 2025  on Shopify

An excellent option for those who love analytics. It automatically collects and organizes key data, presenting it in an intuitive, easy-to-read dashboard. Insights are clear, actionable, and delivered without the usual complexity, making it perfect for both beginners and experienced marketers. Its automation saves hours of manual work and turns raw data into meaningful trends with just a glance.

LifeWall - Outdoor and Landscape Design Agency

Sep 01, 2025  on Shopify

on signup it asks an irrelevant question - Hey there! We're so glad you're here. Please answer a few quick questions to help us get to know you better. after that it freezes and doesnt move ahead with next button.

Decora Home

Jul 26, 2025  on Shopify

Real scammer, one you deleted the app, and all compaign you continue to be charge every week, i recommand to no select this app, make you ads with facebook directly its better, it would not give any result anyway

Last Bubbles

Jun 30, 2025  on Shopify

Works well to run Meta ads. The campaign builder is pretty straight forward. Also, If you happen to also use Klaviyo, there's a connector that allows you to synch your Klaviyo audiences for easy custom targeting. Support works quick to resolve issues, too.

JLUXLABEL

Jun 25, 2025  on Shopify

We've been using AdRoll to help drive customer retention and scale our remarketing efforts across web and social platforms. The setup was straightforward, and the integration with Shopify makes syncing audiences and tracking performance seamless. The dashboard provides clear insights into campaign performance, ROAS, and customer journey metrics. We've especially appreciated the ability to run both retargeting and prospecting campaigns from one platform. Their support team has also been responsive and helpful in optimizing our campaigns and providing best practices. If you're a growing eCommerce brand looking for an easy-to-use remarketing solution with solid customer support, AdRoll is definitely worth considering. Lawrence K

Crush Store

Jun 23, 2025  on Shopify

SCAM the app seems fine but as soon as you put payment method they charge without permission things that nothing fits with ad marketing like hotels etc.. I had to block my card, don't download! Reply to Rohini: I was well aware of the charge for the campaign and I created it voluntarily, in fact I immediately called my bank to inform them of the transparency of the operation and request the unblocking of the card. But they told me that in addition to that charge that I was aware of, there had been an attempt to pay for a hotel in Milan! The card had been cloned so I had to block it permanently and waste time to resolve the situation. I believe in your good faith but I believe there is a large flaw in your systems with which malicious people collect information on cards and payment systems, please commit to resolving it.

Barnies Coffee & Tea Co.

Jun 22, 2025  on Shopify

AdRoll has been a game-changer for our business! The platform makes retargeting effortless, helping us bring back lost customers and boost conversions like never before. Why We Love AdRoll: Seamless Multi-Channel Ads – Run retargeting campaigns across display ads, social media (Meta, TikTok, Pinterest), and email—all from one dashboard. Dynamic Product Ads – Automatically shows shoppers the exact products they viewed, increasing engagement and sales. Easy Setup & Automation – Pre-built campaigns and smart automations save us hours of manual work. Powerful Analytics – Clear, centralized reporting helps us track ROI and optimize performance. Great Support – Their team is responsive and helpful whenever we have questions. The Results? Since using AdRoll, we’ve seen a significant increase in repeat purchases and a higher return on ad spend (ROAS). The ability to retarget across multiple platforms ensures we stay top-of-mind with potential buyers. Final Verdict: If you’re serious about recovering lost sales and scaling your marketing, AdRoll is a must-try. The free install makes it easy to get started, and the results speak for themselves.

Kaspar Sovrano

May 16, 2025  on Shopify

DO NOT USE!!! UPDATE: they have confirmed the issue is present, their responsibility and they have overcharged by more than $4000, its been almost a week and they are still refusing to process the refund. Paypal has reached out to them with a refund request which they are ignoring. The excuse they're using is that they need to go through and investigate the cause. As if it's our companies responsibility to be out of pocket while they investigate their issue without processing the refund. I cannot stress this enough, DO NOT USE THIS BUSINESS!! We used AdRoll to gauge what type of traffic comes through. We opened a contextual ad campaign with a budget of $4.00 per day, over the course of two days. The AdRoll spent $4276.00 I reached out to the company to point out the error and they confirmed it was an issue. A few days later they still charged it. I reached out again and raised a dispute through Paypal business but they refuse to process the refund. Paypal have sent the refund request and they are using excuses like our engineers need to look into the issue etc. It seems they have done this before to others and will use any means necessary to scam you.

GorrasVaqueras

Mar 27, 2025  on Shopify

As the only marketer in a small company, I focus on maximizing the efficiency of our multi-channel marketing efforts. Adroll simplifies the process of launching web banner ads, allowing us to easily implement retargeting, reach lookalike audiences, and target users based on demographics and interests. I believe if you are not web savvy you should install it and see what it can help you do for your business.

Barnies Coffee & Tea Co.

Mar 27, 2025  on Shopify

AdRoll has been a game-changer for our business! The platform makes retargeting effortless, helping us bring back lost customers and boost conversions like never before. Why We Love AdRoll: ✅ Seamless Multi-Channel Ads – Run retargeting campaigns across display ads, social media (Meta, TikTok, Pinterest), and email—all from one dashboard. ✅ Dynamic Product Ads – Automatically shows shoppers the exact products they viewed, increasing engagement and sales. ✅ Easy Setup & Automation – Pre-built campaigns and smart automations save us hours of manual work. ✅ Powerful Analytics – Clear, centralized reporting helps us track ROI and optimize performance. ✅ Great Support – Their team is responsive and helpful whenever we have questions. The Results? Since using AdRoll, we’ve seen a significant increase in repeat purchases and a higher return on ad spend (ROAS). The ability to retarget across multiple platforms ensures we stay top-of-mind with potential buyers. Final Verdict: If you’re serious about recovering lost sales and scaling your marketing, AdRoll is a must-try. The free install makes it easy to get started, and the results speak for themselves.

ePLanetJ

Mar 27, 2025  on Shopify

AdRoll is a game-changer for Shopify store owners! With AI-powered ads, dynamic retargeting, and multi-channel automation, it helps boost conversions effortlessly. Easy to set up, data-driven insights, and seamless Shopify integration make it a must-have for scaling your business. Highly recommended! #AdRoll #ShopifyApps #EcommerceMarketing

GG Equine

Mar 27, 2025  on Shopify

AdRoll is fantastic! It has helped us reach and retarget our website visitors, bringing them back to take action. It's a valuable asset in our digital marketing portfolio!

Dr. JimZ

Mar 27, 2025  on Shopify

AdRoll does a good job with our retargeting ads :) LOVE it! They can help with some good creatives too. Cheers!

Shinobi Industries

Dec 22, 2024  on Shopify

My inbox is full of spam emails from adroll. I emailed support, uninstalled the app, and received 10 of the exact same confirmation emails in the last hour, and they're still coming. Not good at all.

ResMed Australia

Dec 15, 2024  on Shopify

AdRoll has been incredibly helpful for our marketing campaigns. The platform is user-friendly and offers powerful tools for audience targeting, retargeting, and campaign optimization. It has significantly improved our ad performance and allowed us to engage with our audience more effectively across channels. The insights and reporting features are also excellent, providing clear data to make informed decisions. Overall, AdRoll has been a valuable addition to our digital marketing toolkit, and I highly recommend it to businesses looking to scale their online advertising efforts.

Alkaline for Life

Dec 14, 2024  on Shopify

Ad roll has been helpful in breaking through into paid ads. I Like the platform and the interface and look forward to using more of t he features in the new year.

rikumo

Dec 11, 2024  on Shopify

A very solid experience that is boosted by an attentive customer support team. With their help, all of our ads were able to be implemented effectively and efficiently!

VitalSleep

Dec 10, 2024  on Shopify

AdRoll's retargeting solutions have significantly boosted our sales by re-engaging website visitors who didn’t initially convert. The platform’s advanced targeting and personalization features ensure our ads are shown to the right audience at the right time. With AdRoll, we’ve seen increased ROI and a measurable lift in customer acquisition.

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