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Customer reviews: AdRoll Marketing & Advertising

Develop by AdRoll

Reviews (521)

Overall rating
4.3

What Merchants Think

Overall, merchants have diverse opinions on "AdRoll Marketing & Advertising." Many reviewers praise the app for its effective retargeting tools, user-friendly interface, and excellent customer support. They find it to be a vital tool for enhancing digital marketing efforts and improving ad performance. However, some users express dissatisfaction with issues such as billing, complexity in setup, and inconsistent conversion results, which impacts their overall experience.

Key Strengths

  • User-friendly platform with easy integration, particularly with Shopify.
  • Effective retargeting features leading to better customer engagement and increased sales.
  • Robust insights and reporting tools that aid in making informed decisions.
  • Highly responsive and knowledgeable customer support.

Common Concerns

  • Issues with spam emails and unsolicited billing notifications.
  • Complexities in setting up campaigns and navigating the platform.
  • Lack of support in certain regions and time zones.
  • Reported discrepancies in conversion tracking and billing processes.
  • Challenges with customization options for ads.

Final Thoughts

"AdRoll Marketing & Advertising" is a powerful tool for digital marketing, appreciated for its impressive features and strong customer support. However, it may present challenges related to billing, setup complexity, and regional support limitations. While it generally receives high recommendations, potential users should weigh the advantages against the concerns to determine its suitability for their specific needs.

GorrasVaqueras

Mar 27, 2025  on Shopify

As the only marketer in a small company, I focus on maximizing the efficiency of our multi-channel marketing efforts. Adroll simplifies the process of launching web banner ads, allowing us to easily implement retargeting, reach lookalike audiences, and target users based on demographics and interests. I believe if you are not web savvy you should install it and see what it can help you do for your business.

Barnies Coffee & Tea Co.

Mar 27, 2025  on Shopify

AdRoll has been a game-changer for our business! The platform makes retargeting effortless, helping us bring back lost customers and boost conversions like never before. Why We Love AdRoll: ✅ Seamless Multi-Channel Ads – Run retargeting campaigns across display ads, social media (Meta, TikTok, Pinterest), and email—all from one dashboard. ✅ Dynamic Product Ads – Automatically shows shoppers the exact products they viewed, increasing engagement and sales. ✅ Easy Setup & Automation – Pre-built campaigns and smart automations save us hours of manual work. ✅ Powerful Analytics – Clear, centralized reporting helps us track ROI and optimize performance. ✅ Great Support – Their team is responsive and helpful whenever we have questions. The Results? Since using AdRoll, we’ve seen a significant increase in repeat purchases and a higher return on ad spend (ROAS). The ability to retarget across multiple platforms ensures we stay top-of-mind with potential buyers. Final Verdict: If you’re serious about recovering lost sales and scaling your marketing, AdRoll is a must-try. The free install makes it easy to get started, and the results speak for themselves.

ePLanetJ

Mar 27, 2025  on Shopify

AdRoll is a game-changer for Shopify store owners! With AI-powered ads, dynamic retargeting, and multi-channel automation, it helps boost conversions effortlessly. Easy to set up, data-driven insights, and seamless Shopify integration make it a must-have for scaling your business. Highly recommended! #AdRoll #ShopifyApps #EcommerceMarketing

GG Equine

Mar 27, 2025  on Shopify

AdRoll is fantastic! It has helped us reach and retarget our website visitors, bringing them back to take action. It's a valuable asset in our digital marketing portfolio!

Dr. JimZ

Mar 27, 2025  on Shopify

AdRoll does a good job with our retargeting ads :) LOVE it! They can help with some good creatives too. Cheers!

Shinobi Industries

Dec 22, 2024  on Shopify

My inbox is full of spam emails from adroll. I emailed support, uninstalled the app, and received 10 of the exact same confirmation emails in the last hour, and they're still coming. Not good at all.

ResMed Australia

Dec 15, 2024  on Shopify

AdRoll has been incredibly helpful for our marketing campaigns. The platform is user-friendly and offers powerful tools for audience targeting, retargeting, and campaign optimization. It has significantly improved our ad performance and allowed us to engage with our audience more effectively across channels. The insights and reporting features are also excellent, providing clear data to make informed decisions. Overall, AdRoll has been a valuable addition to our digital marketing toolkit, and I highly recommend it to businesses looking to scale their online advertising efforts.

Alkaline for Life

Dec 14, 2024  on Shopify

Ad roll has been helpful in breaking through into paid ads. I Like the platform and the interface and look forward to using more of t he features in the new year.

rikumo

Dec 11, 2024  on Shopify

A very solid experience that is boosted by an attentive customer support team. With their help, all of our ads were able to be implemented effectively and efficiently!

VitalSleep

Dec 10, 2024  on Shopify

AdRoll's retargeting solutions have significantly boosted our sales by re-engaging website visitors who didn’t initially convert. The platform’s advanced targeting and personalization features ensure our ads are shown to the right audience at the right time. With AdRoll, we’ve seen increased ROI and a measurable lift in customer acquisition.

Compleat Angler Australia

Dec 10, 2024  on Shopify

A fantastic APP and amazing customer service. I have been using AdRoll for Marketing and Advertising for years and it's a game changer. I highly recommend Adroll.

Alamour The Label

Dec 10, 2024  on Shopify

this is a highly recommended retargeting platform... only issue is being in Australia there is limited support due to timezone differences. I still use it nonetheless.. but wish there was more dedicated support for AUS based clients

MakerStock

Dec 10, 2024  on Shopify

We've been using AdRoll for a few months now, and overall, it's been a great experience. The platform is user-friendly, and the retargeting tools are particularly effective in driving conversions. Their ability to integrate with multiple platforms and provide detailed analytics has made it easier for us to measure campaign performance and adjust strategies in real time. The customer support team is responsive and knowledgeable, which has been invaluable as we navigated some of the more advanced features. The pricing is competitive, and the return on investment has been solid for our business. The only reason I’m giving 4 stars instead of 5 is that the conversion results are all over the place. One week it will be $12,000+, the next $3,000 with no rhyme or reason. Additionally, some of the customization options for ads could be more robust. Overall, AdRoll is an excellent tool for businesses looking to enhance their digital marketing efforts. With a few minor improvements, it would easily be a 5-star service!

AtmosFX Digital Decorations

Dec 10, 2024  on Shopify

As the sole marketing person at a small company I need to find the most efficient ways to market our products across different channels. Adroll provides us an easy way to set up web banner ads that can be set to retarget, reach lookalike audiences, or target based on demographics and interests. While they offer other functionality for email and social advertising, the ease of creating web banner ad campaigns has been most helpful to our small company.

Lister Cartwright

Dec 10, 2024  on Shopify

AdRoll has been a game-changer for our Shopify store! The integration is seamless, and the retargeting features help us bring back customers and boost sales. Easy to set up and delivers great results. Highly recommend!

Drone Nerds

Dec 10, 2024  on Shopify

We've been using Adroll for years and have always had amazing experiences. Our account managers are incredibly knowledgeable and true business partners, providing strategic advice and ensuring they always understand our business. Highly recommend!

Oat Haus Wholesale

Dec 10, 2024  on Shopify

We’ve been using the AdRoll Shopify app for a few months now, and overall, it’s been a fantastic tool for boosting our online advertising efforts. The integration with Shopify is seamless, and it allows us to easily sync our product catalog and set up retargeting campaigns with minimal effort. Pros: - The app provides a robust set of features for retargeting and prospecting, which have helped us drive traffic and conversions. The dashboard is intuitive, making it easy to monitor campaign performance and adjust settings in real-time. -We appreciate the automation features, which save us a ton of time compared to manually creating ads. - Their customer support team is responsive and helpful, which makes troubleshooting much easier. Overall, AdRoll is a great solution for Shopify store owners looking to expand their digital advertising reach. While there are a few areas for improvement, the app is definitely worth considering for its ease of use and solid performance.

Pawsome pets

Nov 08, 2024  on Shopify

My experience has been awesome with AdRoll. I had an issue that needed to be fixed and was taken care of by an assistant by the name of Meghana Nakirikanti in which she did an absolute awesome job in helping me out on which I was having trouble with. And again thank you guys so much for the awesome help.

iellele

Oct 22, 2024  on Shopify

"I deactivated this app, yet I keep receiving notifications from my bank every day, saying they want me to pay — one day 20€, another day 60€, and another day 100€. Now, when I finally had money in my account, they just took 64€, and then another time 103€, without any explanation for what and why, especially since I deactivated the app and don’t use it at all."

CodeXDeal

Sep 07, 2024  on Shopify

Great app Great cuatomer service Just started my advertising with them . And they are professional Thank you for the app

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