Ecwid Live chat apps 2025

Chatway Live Chat

9.1

13 Reviews

"Boost customer service and sales with multilingual live chat solutions." Show more

Chatway Live Chat revolutionizes customer service by providing businesses with a robust live chat and helpdesk solution. By seamlessly integrating into stores, Chatway ensures merchants never miss a message or sales opportunity, enhancing customer engagement and satisfaction. The multilingual chat widget supports over 20 languages, making it ideal for communicating with a diverse customer base and delivering exceptional support. Centralizing interactions across multiple channels, including Facebook Messenger and email, Chatway streamlines communication on a single platform. The app's iOS and Android versions enable business owners to stay connected on the go, with push and email notifications ensuring no message goes unnoticed. Enhanced team collaboration is facilitated through features like agent roles, canned responses, private notes, and reminders, all contributing to streamlined task management. Additionally, Chatway's analytics offer critical insights into live chat activities, helping businesses refine their support strategies to boost customer satisfaction and drive sales growth.

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Team collaboration

Canned responses

Multiple channel integration

Multilingual chat widget

Helpdesk functionality

Ios & android app

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Desku - Helpdesk, Chatbots & Livechat

8.1

2 Reviews

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Comprehensive support platform: live chat, chatbots, surveys, macros, audience targeting. Show more

Desku is a comprehensive customer support platform designed to enhance service for small to medium-sized businesses through automation and seamless integration. Its robust features include a centralized email inbox, live chat, and a flexible Knowledge Base, all essential for efficient customer communication. With Desku, Ecwid vendors can connect multiple stores, allowing them to manage customer support across various locations effortlessly. The platform’s No Code Chatbots Builder makes it easy to create chatbots without technical expertise, enhancing customer interaction through automation. Personalized communication is made possible with Dynamic Liquid Variables, which allow messages to be tailored based on specific conditions. Additionally, Desku offers an intuitive Survey Builder for creating engaging surveys, providing valuable response insights. Efficiency is further boosted with features like time-saving Macros and a chatbot that allows customers to check order status using just their order ID and delivery postal code. Finally, the Eyecatcher feature in Desku's Live Chat widget helps target the right audience with timely and relevant interactions, optimizing customer engagement.

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Multiple store support

Live chat

Audience targeting

Personalized messaging

Survey builder

No code chatbots

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JivoChat Live Chat

$19 / Month

6.5

2 Reviews

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Omnichannel communication tool for seamless customer engagement across platforms. Show more

JivoChat Live Chat is a powerful tool designed to double your sales by enhancing customer support with an all-in-one communication platform. Unlike typical live chat apps, JivoChat stands out with its omnichannel capabilities, integrating website live chats, Facebook interactions, email messages, and international phone calls into a single, user-friendly app. This seamless integration is trusted by over 240,000 websites and 40,000 Facebook Pages globally, facilitating more than 12 million chats every month. What sets JivoChat apart is its ability to offer instant callbacks within 27 seconds, leaving a lasting impression on your visitors. Additionally, its multi-agent chat feature allows seamless transfer and collaboration among team members, ensuring prompt and efficient customer service. The highly rated JivoChat mobile app, with a 4.6-star rating on the AppStore, reflects its popularity and effectiveness, surpassing most other live chat applications.

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Omnichannel communication

Instant callbacks

Multi-agent chats

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LiveChat: Online Chat with Customers

$20-$59 / Month

8.1

1 Reviews

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Boost sales with proactive chats and personalized customer engagement. Show more

LiveChat: Online Chat with Customers is a dynamic tool designed to enhance customer engagement and boost sales through real-time communication on your website. With LiveChat, you can proactively initiate conversations with visitors, addressing their questions and guiding their shopping journey. The app tracks customer browsing behavior, allowing you to offer personalized assistance and product recommendations. Additionally, LiveChat enables you to send targeted promotions, such as coupons and sales deals, to encourage purchases and reduce cart abandonment. This live chat solution not only enhances the customer experience but also helps you gain insights into customer preferences and behaviors. Experience the transformative power of real-time customer interaction with a free, 14-day trial of LiveChat.

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Proactive chat greetings

Shopping cart prevention

Personalized engagement

Behavior-based interaction

Real-time browsing insights

Coupon and deals announcements

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Chatra: Live Chat

$15 / Month

(3/5)

4 Reviews

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Boost sales with real-time chat and personalized customer support. Show more

Chatra: Live Chat is a powerful app designed to boost sales and enhance customer service by enabling real-time interactions on your website. By allowing you to see the contents of a shopper's cart, Chatra helps identify your most valuable customers and provides tailored support to encourage order placements. The app features tools like live typing insights, which allow you to see what customers are typing before they hit 'send,' helping you respond more efficiently. It also offers group chats, enabling multiple agents to assist a customer simultaneously, ensuring quicker resolutions to inquiries or concerns. Chatra reduces cart abandonment with proactive engagement and saves conversation histories, allowing seamless interactions even when customers return after some time. With its ability to collect contact information when offline and targeted chat triggers, Chatra ensures you never miss an opportunity to engage with a visitor. Available on various platforms, Chatra provides a user-friendly experience with its messenger-like interface and offers a free plan for up to five agents, making it an accessible choice for businesses seeking to improve their customer service and sales.

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Conversation history

Real-time chat

Targeted chats

Cart saving

Live typing insights

Group chats

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Chatway Live Chat & WhatsApp

$15 / Month

9

356 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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Pushdaddy WhatsApp, Live Chat

(4.4/5)

4,194 Reviews

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Switch between WhatsApp Chat, Live Chat or Facebook messenger Show more

Pushdaddy WhatsApp, Live Chat is a versatile communication tool designed to streamline customer interactions by seamlessly switching between WhatsApp chat and live chat. This app provides robust automation features, including chat automation and marketing automation for tasks such as abandoned cart recovery and order confirmations. It integrates easily with popular social messaging platforms like Facebook Messenger and Instagram, enhancing customer outreach. The app also supports push notifications for marketing activities, enabling businesses to boost sales through timely alerts. With capabilities for multiple operators, it ensures efficient customer service and instant order status updates. Additional features include automated review collection, sending tracking updates, and a FAQ section designed to provide immediate answers to common inquiries, all of which can be executed with a straightforward, one-minute installation process.

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Push notifications

Marketing automation

Multi-platform integration

Review collection

Chatbot automation

Real-time chat

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Talkvisor AI Chatbot Live Chat

$59-$299 / Month

8

5 Reviews

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Talkvisor: Human-like AI Chat Bot! Live chat,FB chat,email,.. Show more

Live Chat & AI Chatbot (Easy) is a comprehensive customer service app designed to make superior customer interactions your competitive edge. With Talkvisor, businesses can seamlessly manage the entire customer journey, from initial site visits to post-sale follow-ups, all in one streamlined view. This app provides the tools to boost sales by delivering unique, personalized service with the assistance of an advanced AI chatbot. Say goodbye to the tedious process of creating labels and macros as Talkvisor allows you to engage with your customers effortlessly. Integrate your live chat, email, and Facebook Messenger for a cohesive communication strategy, and utilize the app’s real-time, prebuilt dashboard for valuable store insights. With built-in workflows for feedback requests and post-sales engagement, Talkvisor ensures your business is always ahead with best practices.

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Order tracking

Live chat

Email integration

Customer insights

Ai chatbot

Facebook messenger

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Chatty AI Chatbot & Live Chat

$19.99-$49.99 / Month

9.6

2,356 Reviews

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Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot Show more

Chatty: Livechat Helpdesk, FAQ, is a comprehensive customer support tool designed to enhance e-commerce experiences by integrating a smart chat box with live chat capabilities, FAQs, and order tracking. Available 24/7 with automated responses and WhatsApp support, Chatty ensures users receive quick and effective assistance, leading to improved user satisfaction and higher conversion rates. The app prioritizes trust-building, offering personalized "Contact Us" options that not only reduce support time but also minimize cart abandonment. Its seamless integration allows for instant order tracking and swift resolution of queries, catering to urgent customer needs. Furthermore, Chatty supports Shopify stores by managing FAQs easily with stunning themes and categorized questions. With various contact methods like WhatsApp, phone calls, and Messenger, Chatty ensures seamless 24/7 customer support for e-businesses.

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Order tracking

Whatsapp integration

24/7 automation

Faq management

Faq popups

Personalized contact

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Focal Live Chat & Helpdesk

7.5

8 Reviews

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Boost sales and support with integrated Live Chat and CRM Show more

Focal Live Chat & Helpdesk is a comprehensive app designed to streamline customer support across multiple platforms. This versatile tool offers a centralized live chat support dashboard, integrating with various channels like WhatsApp, Facebook, Line, SMS, Telegram, and Emails, making it an all-in-one helpdesk solution for Shopify stores. By automating repetitive tasks, the app saves valuable time and enhances efficiency, allowing teams to focus on more complex customer interactions. Users can effortlessly manage all interactions from a single dashboard, empowering teams to engage effectively with customers and improve the overall shopping experience. Real-time reporting and status updates provide valuable insights into each conversation, enabling businesses to refine their customer service strategies continually. With its live chat widget and omnichannel support, Focal Live Chat & Helpdesk ensures instant customer engagement and a seamless support experience.

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Real-time communication

Task automation

Omnichannel support

Unified dashboard

Reporting & analytics

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Oscar Chat AI Bots & Live Chat

$1-$45 / Month

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Engage customers with AI chatbot, live chat, pop-ups, and more Show more

Oscar Chat AI Bots & Live Chat is a powerful app designed to enhance your marketing strategies and revolutionize customer support directly from your Shopify website. With its comprehensive single widget, the app integrates an AI chatbot, Live Chat, a popup builder, and an all-in-one messaging button to streamline your site’s performance. This unique combination allows you to manage all customer interactions efficiently in one centralized location, making Oscar Chat a robust and user-friendly helpdesk solution for your team. Installation is a breeze; simply add it to your Shopify store with just a single click. Oscar Chat’s varied feature set, including AI chatbots and a pop-up builder, ensures businesses can offer swift and personalized customer service, ultimately improving customer satisfaction and driving sales growth. Embrace Oscar Chat to seamlessly blend automation and human interaction, thereby elevating your e-commerce operations to new heights.

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Live chat

Ai chatbots

Pop-up builder

All-in-one messaging

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lookfor AI Chatbot & Live Chat

$39-$599 / Month

9.1

23 Reviews

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ChatGPT AI chatbot to increase sales with human-like live chat Show more

Lookfor AI Chatbot + ChatGPT is a dynamic tool designed to enhance sales on your Shopify store by transforming the shopping experience into a personalized, engaging journey. Harnessing the power of ChatGPT, this app enables you to create a tailored AI chatbot that understands both your products and your customers. With its conversational and relatable nature, the chatbot facilitates an enjoyable shopping process, adding a fun and human touch to online browsing. Quick and easy to implement, the chatbot can be operational in just 5-15 minutes. Beyond mere interaction, the app employs neural search algorithms for vector search, ensuring that it recommends the right products to increase your average order value (AOV). Moreover, it provides insights into customer shopping journeys, allowing you to make informed decisions for store improvements, while also offering the convenience of direct checkout from product cards.

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Product recommendations

Conversational shopping assistant

Neural search algorithms

Enhanced analytics

Direct checkout

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AI Live Chat & Video Shopping

8.2

6 Reviews

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Improve sales conversions and increase AOVs with live shopping Show more

Immerss Live Shopping & Sales is a cutting-edge platform designed for Shopify merchants aiming to revolutionize their online shopping experience through live commerce. This app allows store owners to create immersive live streaming events that engage customers directly, fostering deeper relationships and enhancing customer interaction. By leveraging the power of live video clienteling, Immerss helps boost conversion rates and average order values (AOVs), driving significant growth in sales performance. With features like live shopping re-streaming to popular social platforms like Instagram and Facebook, and digital clienteling that turns interactions into sales, Immerss offers a comprehensive solution for modern retailers. Merchants can also utilize outbound clienteling to suggest personalized products proactively, ensuring relevance and increasing the likelihood of purchase. Real-time sales tracking further enables businesses to monitor customer interactions and refine their strategies for optimized outcomes, setting the stage for a future-ready commerce experience.

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Sales tracking

Livestream shopping

Live re-streaming

Digital clienteling

Outbound clienteling

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Tidio Live Chat & AI Chatbots

$29-$39 / Month

7

1,929 Reviews

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Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.

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Product recommendations

Ai-powered chatbots

Visitor engagement

Live chat interaction

Sales boosting chatbots

Common questions resolving

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Reamaze Live Chat Helpdesk CRM

$29-$899 / Month

9.1

262 Reviews

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Convert more customers w/ AI powered helpdesk and live chat Show more

Reamaze Live Chat Helpdesk CRM is a robust platform designed to enhance customer engagement and drive business growth. It leverages AI chatbots and live chat tools optimized for sales, helping turn potential shoppers into loyal, repeat buyers. The app offers a unified helpdesk inbox and CRM, seamlessly integrating conversations from various sources like email, social media, SMS, and voice calls, and mapping them to orders, revenue, returns, and reviews. Reamaze allows businesses to manage and modify Shopify orders directly within customer support chats, streamlining operations. With AI-driven automation, teams can create responses, write FAQ articles, build chatbots, and summarize interactions efficiently. Additionally, businesses can automate standard tasks to save time and utilize features like satisfaction surveys, status pages, and push notifications to keep customers engaged and informed. Overall, Reamaze empowers teams to work smarter and faster, ensuring a seamless and personalized customer experience.

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Push notifications

Automations

Order management

Ai chatbots

Content generation

Unified inbox

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Chatwhizz Live Chat

$10-$30 / Month

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Swiftly resolve customer concerns with Live Chat Show more

Chatwhizz Live Chat is a dynamic tool designed to revolutionize customer support and drive business growth with its robust live chat features. Perfect for store owners wanting to integrate live chat, this app allows instant customer interaction, facilitating quick resolution of queries and enhancing sales opportunities. The app supports file-sharing capabilities, ensuring seamless information exchange between customers and support staff. You can easily manage your support team by adding or enabling/disabling operators based on availability. Chatwhizz offers a user-friendly interface for smooth communication and allows customization of chat widget messages, positions, and theme colors for a personalized experience. Operators can efficiently handle multiple live chats through a dedicated panel and access the entire chat history in one tab for streamlined support management. Ultimately, Chatwhizz Live Chat is an indispensable tool for any business aiming to improve customer engagement and satisfaction.

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Instant messaging

Personalized assistance

Real-time communication

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Helpdesk + Live chat DeskXpand

$19-$99 / Month

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Helpdesk, Live Chat & WhatsApp: All-in-one support. Show more

DeskXpand is a comprehensive helpdesk and live chat solution that centralizes customer support across diverse channels, including email, chat, forms, Facebook, WhatsApp, and Instagram. Designed to enhance your support team's efficiency, it provides seamless access to order details, FAQs, and canned responses with just a click. By automating tasks such as ticket creation, DeskXpand significantly boosts agent productivity, ensuring a more streamlined customer service experience. It empowers businesses by turning satisfied customers into repeat patrons through its robust Shopify helpdesk integration. Furthermore, the app offers a shared inbox to consolidate inquiries and automate query routing to specialized teams, fostering quicker resolution. With customizable reply templates, DeskXpand optimizes communication to maintain consistent and high-quality customer interactions. Easily embed live chat into your Shopify store and experience enhanced support capabilities in seconds.

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Customizable templates

Multi-channel support

Automation features

Shared inbox

Order details access

Canned responses

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Massively Live Chat & Chatbots

$39-$69 / Month

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Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.

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Ai-powered chatbots

Live chat support

24/7 service

Omnichannel engagement

Order status automation

Custom bot building

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Qpien ‑ Helpdesk & Live Chat

$24-$84 / Month

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All-In-One Customer Service, Helpdesk, Live Chat & WhatsApp Show more

Qpien - Helpdesk & Live Chat is an omni-channel customer support platform designed specifically for e-commerce stores, particularly those on Shopify. By consolidating all customer service channels into one seamless interface, it empowers support teams to efficiently manage interactions across live chat, WhatsApp, Facebook, and Instagram. This integration not only enhances the customer experience but also boosts efficiency, ultimately leading to increased sales and conversions. The platform's user-friendly design allows for easy access to product, customer, and order information without having to leave the Qpien panel. Setting up Qpien with your Shopify store is quick, taking less than a minute, ensuring businesses can hit the ground running. Overall, Qpien helps avoid lost sales by ensuring no customer conversation is missed, saving both time and money for e-commerce businesses.

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Quick shopify integration

Centralized management

Live chat integration

Boost sales

Omni-channel support

Whatsapp support

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Formilla Live Chat + Chatbot

$17.49-$74.99 / Month

8.2

41 Reviews

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Live chat and chatbot to increase sales and improve support! Show more

Formilla Live Chat + Chatbot is a powerful tool designed to enhance customer interaction and boost sales through real-time chat and intelligent chatbots. By integrating a "Chat with us" button on your website, you can provide immediate customer support, which is preferred over traditional phone and email communication. With flexible packages starting from a free plan for single users to advanced premium options, Formilla Live Chat caters to businesses of all sizes. Its marketing popups provide an innovative way to engage customers, increasing conversion rates. Additionally, the app allows you to monitor website visitors in real-time and initiate chats to build connections. The 24/7 chatbot feature helps in automatically qualifying leads and marketing products, ensuring efficiency even when you’re offline. With mobile app support, Formilla Live Chat enables you to stay connected with your customers from anywhere around the globe.

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Real-time chat

Visitor monitoring

Lead qualification

Mobile apps

Marketing popups

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Ecwid Live chat apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 5 Apps

Chatway Live Chat

Desku - Helpdesk, Chatbots & Livechat

JivoChat Live Chat

LiveChat: Online Chat with Customers

Chatra: Live Chat

Chatway Live Chat & WhatsApp

Pushdaddy WhatsApp, Live Chat

Talkvisor AI Chatbot Live Chat

Chatty AI Chatbot & Live Chat

Focal Live Chat & Helpdesk

Oscar Chat AI Bots & Live Chat

lookfor AI Chatbot & Live Chat

AI Live Chat & Video Shopping

Tidio Live Chat & AI Chatbots

Reamaze Live Chat Helpdesk CRM

Chatwhizz Live Chat

Helpdesk + Live chat DeskXpand

Massively Live Chat & Chatbots

Qpien ‑ Helpdesk & Live Chat

Formilla Live Chat + Chatbot