LiveChat: Online Chat with Customers

Develop by LiveChat Inc.

$20-$59

/ Month

Free plan available

Boost sales with proactive chats and personalized customer engagement.

Proactive chat greetings

Shopping cart prevention

Personalized engagement

Behavior-based interaction

Real-time browsing insights

Coupon and deals announcements

1 Reviews

8.1

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LiveChat: Online Chat with Customers screenshot

About LiveChat: Online Chat with Customers

Built by LiveChat Inc.

Support Portal

Description

Engage with your website visitors through live chat. Effectively solve any issues and proactively promote your products and services.

Engage more visitors, grow sales, and increase customer satisfaction with LiveChat

Customers visiting your store have a lot of questions on their minds but aren't always sure if they should ask them. Be the first to start conversations and engage them with proactive chat greetings based on their behavior on your website. Enrich their shopping experience and watch your sales and customer satisfaction go through the roof using a live chat module by LiveChat.

Get to know the browsing habits of your customers, see the pages they are viewing at a given moment and help them choose the right products. Send coupons, sales deals, and announcements to invite customers to check out and prevent shopping cart abandonment.

Pros

Proactively engages customers, potentially leading to increased sales.
Allows businesses to personalize customer engagement through chat greetings based on customer behavior.
Enhances the shopping experience, which may contribute to higher customer satisfaction.
Provides insights into customer browsing habits, enabling more informed support and sales strategies.
Features like sending coupons and sales deals can help reduce shopping cart abandonment.
Offers a free 14-day trial, allowing businesses to test the app before committing.

Cons

Potentially intrusive if not managed properly, which could discourage customers from engaging.
May require additional resources or training for staff to effectively manage and respond to live chats.
The effectiveness of this app could vary depending on the industry or nature of the products sold.
Businesses might become reliant on chat for customer engagement, possibly neglecting other valuable channels.

Top Helpful Reviews

Newmarky I.

Aug 13, 2019 on Ecwid

Best app for any online store, get to know your customers and see what they are looking at in real time. I have made many sales from this app on my other sites. Some customers are just lost and need your help this app will make you money. Imaging going into a shopping mall and nobody offers you help, chances are you wont be buying anything.