JivoChat Live Chat

About JivoChat Live Chat

Built by jivochat.com

Description

Finally! Chats, Instagram, WhatsApp, emails, calls, and all social messages in one app

Get ready to double your sales by offering amazing customer support!

Business Communicator for E-Commerce

Unlike other live chat apps on the Ecwid Market, Jivo is omnichannel.

Well, what does that mean? It means: live chats on your website, chats with clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.

Social Proof

Every month: Jivo empowers 240k websites and 40k Facebook Pages around the world to engage in over 12 million chats.

What makes JivoChat different?

Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook
Instant callbacks for visitors: Blow your customer’s minds by calling them back in less than 27 seconds
Multi-agent chats: Transfer and invite colleagues to participate in open chats with customers
Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!

Pros

Omnichannel support: Integrates live chat, Facebook, email, and phone communications into one platform.
Instant callbacks: Provides quick response times with the ability to call back customers in under 27 seconds.
Multi-agent collaboration: Allows multiple agents to participate in the same chat, enhancing customer support.
High user satisfaction: Rated 4.6 on the AppStore, indicating strong user satisfaction.
Broad user base: Used by 240k websites and 40k Facebook Pages globally, indicating reliability and popularity.

Cons

Complexity of features may overwhelm new users without adequate training or support.
Integration across multiple channels might pose occasional technical challenges.
The dependency on internet connectivity could potentially disrupt communications if there's a connectivity issue.
Pricing structure for premium features may be a concern for small businesses.

Top Helpful Reviews

Dibidi S.

Apr 16, 2020 on Ecwid

Очень удобное приложение, рекомендуем! И есть бесплатная версия. Добавьте уже whats тоже скорее!!! И возможность выбора клиентом мессенджера при подключенной функции imessge (чтобы не перекидывало клиента сразу в imessage).