Focal Live Chat & Helpdesk

Name: Focal Live Chat &amp; Helpdesk Introduction Video
Uploaded: 2024-04-01T21:24:03Z
Duration: 1 min 33 s
Description: Boost sales and support with integrated Live Chat and CRM

Boost sales and support with integrated Live Chat and CRM

Real-time communication

Task automation

Omnichannel support

Unified dashboard

Reporting & analytics

About Focal Live Chat & Helpdesk

Launched Mar 11, 2021

Built by Focal Software, Inc

Email :

[email protected]

Related Categories

Introduction Video

Description

Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.

Enable Live chat widget and omnichannel box for social apps
Instantly engage customers with live chat support feature
All in one customer support dashboard. Manage all query with one platform
Automate repetitive tasks & provide quick and seamless experience to customers
Reporting and Analytics about the status of each and every conversation

Pros

Supports multiple communication channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails, etc
Streamlines communication and resolves customer queries in real time
Integrates with Shopify stores, providing a unified helpdesk and live chat widget
Automates repetitive tasks, saving time and enhancing efficiency
Provides real-time reporting and status updates of conversations
Empowers teams to manage all interactions from one dashboard
Enhances customer engagement and elevates the shopping experience
Includes omnichannel support for social apps
Offers a seamless user experience with quick query management

Cons

Highly dependent on the stability of integrated social media and communication platforms
Requires continuous monitoring and maintenance to ensure all channels are functioning correctly
Potentially steep learning curve for businesses not familiar with integrated CRM systems
Costs associated with premium features or extended usage may be high for small businesses
Customization options may be limited, potentially restricting unique brand experiences

Rating And Reviews

The Himalayan Winter

Nov 03, 2022 on Shopify

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

GEON ALPS

Apr 24, 2022 on Shopify

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

smartcv

Feb 15, 2022 on Shopify

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

SEOUL PURPLE

Dec 12, 2021 on Shopify

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~