Focal Live Chat & Helpdesk

Description

Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. more

Enable Live chat widget and omnichannel box for social apps
Instantly engage customers with live chat support feature
All in one customer support dashboard. Manage all query with one platform
Automate repetitive tasks & provide quick and seamless experience to customers
Reporting and Analytics about the status of each and every conversation

Introduction Video

Pros

Supports multiple communication channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails, etc
Streamlines communication and resolves customer queries in real time
Integrates with Shopify stores, providing a unified helpdesk and live chat widget
Automates repetitive tasks, saving time and enhancing efficiency
Provides real-time reporting and status updates of conversations
Empowers teams to manage all interactions from one dashboard
Enhances customer engagement and elevates the shopping experience
Includes omnichannel support for social apps
Offers a seamless user experience with quick query management

Cons

Highly dependent on the stability of integrated social media and communication platforms
Requires continuous monitoring and maintenance to ensure all channels are functioning correctly
Potentially steep learning curve for businesses not familiar with integrated CRM systems
Costs associated with premium features or extended usage may be high for small businesses
Customization options may be limited, potentially restricting unique brand experiences

Rating And Reviews

The Himalayan Winter

Nov 03, 2022 on Shopify

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

GEON ALPS

Apr 24, 2022 on Shopify

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

smartcv

Feb 15, 2022 on Shopify

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

SEOUL PURPLE

Dec 12, 2021 on Shopify

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~

Loving Foods

Dec 09, 2021 on Shopify

Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.

Focal Live Chat & Helpdesk

About Focal Live Chat & Helpdesk

Built by Focal Software, Inc

Related Categories

Description

Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Introduction Video

Pros

Cons

Rating And Reviews

The Himalayan Winter

GEON ALPS

smartcv

SEOUL PURPLE

Loving Foods

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