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8.2
Focal Live Chat & Helpdesk logo

Focal Live Chat & Helpdesk

Develop by Focal Software, Inc
Free plan available

Boost sales and support with integrated Live Chat and CRM

Real-time communication
Task automation
Omnichannel support
Unified dashboard
Reporting & analytics
2 Reviews
8.2
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About Focal Live Chat & Helpdesk

Launched Mar 10, 2021

Categories

Chat Contact form Form

Built by Focal Software, Inc

Email :

[email protected]

Address

812 NW 43rd St, Oklahoma City, OK, 73118, US

Website Privacy policy FAQ

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Introduction Video

Description

Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. more
  • Enable Live chat widget and omnichannel box for social apps
  • Instantly engage customers with live chat support feature
  • All in one customer support dashboard. Manage all query with one platform
  • Automate repetitive tasks & provide quick and seamless experience to customers
  • Reporting and Analytics about the status of each and every conversation

Pros

  • Supports multiple communication channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails, etc
  • Streamlines communication and resolves customer queries in real time
  • Integrates with Shopify stores, providing a unified helpdesk and live chat widget
  • Automates repetitive tasks, saving time and enhancing efficiency
  • Provides real-time reporting and status updates of conversations
  • Empowers teams to manage all interactions from one dashboard
  • Enhances customer engagement and elevates the shopping experience
  • Includes omnichannel support for social apps
  • Offers a seamless user experience with quick query management

Cons

  • Highly dependent on the stability of integrated social media and communication platforms
  • Requires continuous monitoring and maintenance to ensure all channels are functioning correctly
  • Potentially steep learning curve for businesses not familiar with integrated CRM systems
  • Costs associated with premium features or extended usage may be high for small businesses
  • Customization options may be limited, potentially restricting unique brand experiences

Top Helpful Reviews

The Himalayan Winter

Nov 03, 2022  on Shopify

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

The Knickknack Shack by Darthside LLC

May 05, 2022  on Shopify

I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.

GEON ALPS

Apr 24, 2022  on Shopify

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

smartcv

Feb 15, 2022  on Shopify

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

Zimlay

Jan 19, 2022  on Shopify

Adarsh has been awesome in resolving the issue and within mins he helped us get started with chat. Highly recommended..

SEOUL PURPLE

Dec 12, 2021  on Shopify

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~

Loving Foods

Dec 09, 2021  on Shopify

Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.

Key Features

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