Chatway Live Chat

About Chatway Live Chat

Built by Chatway

Description

Live chat app for customer support. iOS & Android apps included

Live chat with website visitors in real-time using Chatway.

Chatway offers businesses live chat and helpdesk functionality for enhanced customer service. By integrating Chatway into their store, merchants can maintain constant communication with customers, ensuring no messages or sales opportunities are missed.

Our multilingual chat widget supports over 20 languages, enabling easy communication with diverse customer bases and providing exceptional customer support. Chatway integrates with multiple channels, including Facebook Messenger and email, centralizing interactions on one platform.

Stay connected with customers on the go using our iOS and Android mobile apps, receiving push and email notifications to ensure no messages are missed. Additional features include the ability to invite multiple agents and assign them specific roles, canned responses, private notes, and reminders for effective team collaboration and task management.

Chatway's analytics provide valuable insights into live chat activities, helping merchants refine their customer support strategies. With Chatway live chat, businesses can easily improve customer service and drive sales growth.

Pros

Provides multilingual support with over 20 languages, enhancing communication with diverse customer bases.
Integrates with multiple channels like Facebook Messenger and email, centralizing customer interactions.
Offers mobile apps for iOS and Android, ensuring connectivity with customers on the go.
Push and email notifications prevent missed messages.
Allows multiple agents with specific roles for effective team collaboration.
Includes features like canned responses, private notes, and reminders for task management.
Offers analytics to provide insights into live chat activities, helping improve customer support strategies.
Recognized for improving customer response times and satisfaction.
Easy to set up and customize according to business needs.
Reported to increase sales and decrease customer wait times.

Top Helpful Reviews

Patwalsh72

Feb 12, 2025 on Ecwid

For a few weeks now l have been using this Chatway app. nIt's been working very well so far.nIn particular l find the live chat very useful for my customers as they try to navigate the store and l can answer any questions they might have in real time.nSupport team are very helpful also⭐️⭐️⭐️⭐️⭐️

Gerard S.

Jan 14, 2025 on Ecwid

We have been using the app for a few weeks now. The live chat works well and is clear for customers. nThe back-end is also works good and is clear and organized.

Stephan H.

Jan 14, 2025 on Ecwid

We’ve been using Chatway as the chatbot for our online store, and it has truly exceeded our expectations! The platform is incredibly intuitive, making it easy to set up and customize to suit our needs. The chatbot seamlessly engages with our customers, answering queries promptly and accurately, which has significantly improved our response time and customer satisfaction.nnWhat we appreciate the most is its ability to handle complex queries while maintaining a friendly and professional tone. The analytics and reporting features also provide valuable insights into customer behavior, helping us improve our services further.nnSince implementing Chatway, we’ve noticed an increase in sales and a decrease in customer wait times—it's like having an efficient, 24/7 assistant that never takes a break! We highly recommend Chatway to any business looking to enhance their online customer experience.