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Customer reviews: Chatway Live Chat

Develop by Chatway

Reviews (22)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of "Chatway Live Chat", appreciating its user-friendliness and the enhancement it brings to customer interaction. It's particularly valued for its ease of integration, straightforward setup, and the ability to centralize customer communication efficiently.

Key Strengths

  • User-friendly interface and easy integration
  • Effective live chat and chatbot functionality
  • Improved customer engagement and satisfaction
  • Valuable analytics and reporting features
  • Reliable customer support

Common Concerns

  • Inability to send emails from professional addresses within the app
  • Lack of SMS reply feature

Final Thoughts

"Chatway Live Chat" is well-received by merchants, notably for enhancing customer service and improving sales. Despite minor limitations, its strengths greatly contribute to its effectiveness as a customer engagement tool.

Lisa S.

Jun 20, 2025  on Ecwid

This is an excellent feature to be able to chat freely and easily with your clients. I highly recommend.

Man S.

Jun 09, 2025  on Ecwid

This is a highly commendable initiative. We appreciate the complimentary live chat feature's seamless and high-quality performance, operating without any reported issues. FAQ

Japanese W.

Jun 03, 2025  on Ecwid

The chat box stays on the visitor's site, so when they return, they can simply type a message—no need to dig through emails. It’s a far superior experience and becomes essential once your sales reach a certain level.

Ольга У.

May 29, 2025  on Ecwid

Convenient and clear operation, uncomplicated step-by-step setup, the app works clearly, easy to set up basic main functions for the seller!

Hipolito S.

May 22, 2025  on Ecwid

This is an amazing tool to connect with my customers! I love how easy it was to integrate WhatsApp into my online store. Since I installed it, I’ve seen an increase in inquiries and sales. The interface is user-friendly, and the support team was very helpful. Highly recommended!

Lily (.

May 09, 2025  on Ecwid

Effortless app and website...feel more at ease with customers now too as can be readily available anytime and anywhere! Highly recommend Chatway to any business big or small :)

Mednotes O.

Mar 26, 2025  on Ecwid

Brilliant. Easy to use and the live chat is working flawlessly. The official app is simple yet effective. Go for installation without any doubt, upgrade or use the free version both are brilliant.

Gavin C.

Mar 04, 2025  on Ecwid

The integration of the chat widget on our Ecwid website was really easy and did not require us to use Google Tag Manager or to copy/paste any code, unlike so many other apps.nnIt's truly a breath of fresh air to be able to channel all customer contacts into a single app. Now, customer emails are replied to from the Chatway app and are no longer mixed up with supplier emails or any other internal company communication.nnWhile on the go, it's a relief to have the Chatway app installed on my mobile phone. That way, I don't have to carry my laptop with me all the time.nnFor the moment, it's not possible to send emails from your professional email when replying to emails from the app. You have to use Chatway's custom email, but I was told that this functionality will be available in the near future.nnAnother nice addition would be the ability to reply to SMS messages from the Chatway app.

Patwalsh72

Feb 12, 2025  on Ecwid

For a few weeks now l have been using this Chatway app. nIt's been working very well so far.nIn particular l find the live chat very useful for my customers as they try to navigate the store and l can answer any questions they might have in real time.nSupport team are very helpful also⭐️⭐️⭐️⭐️⭐️

Gerard S.

Jan 14, 2025  on Ecwid

We have been using the app for a few weeks now. The live chat works well and is clear for customers. nThe back-end is also works good and is clear and organized.

Stephan H.

Jan 14, 2025  on Ecwid

We’ve been using Chatway as the chatbot for our online store, and it has truly exceeded our expectations! The platform is incredibly intuitive, making it easy to set up and customize to suit our needs. The chatbot seamlessly engages with our customers, answering queries promptly and accurately, which has significantly improved our response time and customer satisfaction.nnWhat we appreciate the most is its ability to handle complex queries while maintaining a friendly and professional tone. The analytics and reporting features also provide valuable insights into customer behavior, helping us improve our services further.nnSince implementing Chatway, we’ve noticed an increase in sales and a decrease in customer wait times—it's like having an efficient, 24/7 assistant that never takes a break! We highly recommend Chatway to any business looking to enhance their online customer experience.

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