Gorgias vs HeiChat: Best Shopify Helpdesk Chatbot

Name: HeiChat: ChatGPT Sales Chatbot
Brand: heicarbook

Are you a Shopify store owner weighing the options between Gorgias Helpdesk, Chat & FAQ and the HeiChat: ChatGPT Sales Chatbot for your customer service and sales needs? This comprehensive comparison will explore the features, benefits, and potential drawbacks of each app, focusing specifically on areas like customer support capabilities, AI integration, pricing plans, and user experience. Whether you're looking to enhance your customer engagement or streamline your sales processes, this guide will equip you with the information needed to make an informed decision that aligns with your business goals.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

HeiChat: ChatGPT Sales Chatbot

Advanced AI, reply to customer inquiries within seconds.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

HeiChat: ChatGPT Sales Chatbot

Advanced AI, reply to customer inquiries within seconds.

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

What is HeiChat: ChatGPT Sales Chatbot?

HeiChat is a Shopify sales chatbot leveraging ChatGPT to automate customer support, boost conversions, and streamline order management.

Key Strengths:

AI-powered live chat and order tracking
Multi-language support
Pre-built templates for quick setup

Rating

547 Reviews

5.2

69 Reviews

Pricing

Install App More info

Features

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Multilingual support
Track orders
24/7 support
Trainable ai
Reply within seconds
Convert inquiries
Recommend products
Answer policies

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot

HeiChat: ChatGPT Sales Chatbot screenshot

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Pros

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Advanced AI based on ChatGPT models (GPT-3.5 & GPT-4) and Claude (Claude 3 Opus).
Operates 24/7, ensuring constant customer support availability.
Capable of converting general inquiries into sales effectively.
Helps in checking and responding accurately to 'Where is my order' inquiries.
Can handle many tasks typically performed by human customer service representatives.
Supports answers related to discounts, store policies, and shipping policies.
Allows customization and training of the chatbot using a PDF/TXT based knowledge base.
Real-time awareness of store product listings and delistings.
Supports over 95 languages, including English (EN), Spanish (ES), Chinese (ZH), French (FR), German (DE), Arabic (AR), Japanese (JA), and Russian (RU).

Cons

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

The advanced AI models may require significant computational resources.
Potential initial setup and training of the chatbot might be time-consuming.
May need continuous updates and corrections to maintain accuracy.
Could lead to reduced human customer service roles, impacting jobs.
Effectiveness relies on the quality of the knowledge base provided by the user.
High dependence on accurate and timely data for real-time store product listings.

Launched

Feb 28, 2017

Apr 25, 2023

Developer

Built by Gorgias Inc.

Apps:

Average Rating:

4.1

Reviews:

547

Built by heicarbook

Apps:

Average Rating:

4.6

Reviews:

Make Your Choice

Install App More info View alternatives

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