Where Knowledge Meets Innovation
Wix Apps
Ecwid Apps
BigCommerce Apps
AI Agents
Gorgias: Helpdesk, Chat & FAQ
Support made simple and scalable.
HeiChat: ChatGPT Sales Chatbot
Advanced AI, reply to customer inquiries within seconds.
Gorgias: Helpdesk, Chat & FAQ
Support made simple and scalable.
HeiChat: ChatGPT Sales Chatbot
Advanced AI, reply to customer inquiries within seconds.
Overview
Overview
What is Gorgias: Helpdesk, Chat & FAQ?
Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.
Key Strengths:
- Automated responses and macros for efficiency
- Multi-channel support (email, chat, social media)
- Deep Shopify integration for order lookups
What is HeiChat: ChatGPT Sales Chatbot?
HeiChat is a Shopify sales chatbot leveraging ChatGPT to automate customer support, boost conversions, and streamline order management.
Key Strengths:
- AI-powered live chat and order tracking
- Multi-language support
- Pre-built templates for quick setup
Rating
Rating
Pricing
Pricing
Features
Features
- Ai-powered responses
- Order management
- 24/7 support
- Unified inbox
- Revenue statistics
- Multilingual support
- Track orders
- 24/7 support
- Trainable ai
- Reply within seconds
- Convert inquiries
- Recommend products
- Answer policies
Screenshots
Screenshots
Pros
Pros
- Combines all support channels into one inbox, making support management easier
- Integrates with over 100 apps, offering extensive functionality
- Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
- AI-powered ticket management allows for fast response times
- Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
- Offers 24/7 support through a Help Center, chat, and website campaigns
- Highly praised customer service and support team responsiveness
- Stable and flexible platform, beneficial for scaling support teams
- Advanced AI based on ChatGPT models (GPT-3.5 & GPT-4) and Claude (Claude 3 Opus).
- Operates 24/7, ensuring constant customer support availability.
- Capable of converting general inquiries into sales effectively.
- Helps in checking and responding accurately to 'Where is my order' inquiries.
- Can handle many tasks typically performed by human customer service representatives.
- Supports answers related to discounts, store policies, and shipping policies.
- Allows customization and training of the chatbot using a PDF/TXT based knowledge base.
- Real-time awareness of store product listings and delistings.
- Supports over 95 languages, including English (EN), Spanish (ES), Chinese (ZH), French (FR), German (DE), Arabic (AR), Japanese (JA), and Russian (RU).
Cons
Cons
- Issues with the phone app functionality, including lack of notifications and unresolved bugs
- Some users reported poor customer support experiences
- Inconsistent support quality, although some negative experiences were later addressed satisfactorily
- Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
- The advanced AI models may require significant computational resources.
- Potential initial setup and training of the chatbot might be time-consuming.
- May need continuous updates and corrections to maintain accuracy.
- Could lead to reduced human customer service roles, impacting jobs.
- Effectiveness relies on the quality of the knowledge base provided by the user.
- High dependence on accurate and timely data for real-time store product listings.
Categories
Categories
Launched
Launched
Developer
Developer
1
Average Rating:4.1
Reviews:547
4
Average Rating:4.6
Reviews:88
