Gorgias vs NS AI: Best Shopify Helpdesk & Chatbot

Name: NS AI Chatbot, Helpdesk &amp; FAQs
Brand: NestScale

Navigating the world of customer service apps for Shopify can be daunting, especially when seeking the right tool to enhance your business’s support system. In this guide, we’ll delve into a detailed comparison of Gorgias Helpdesk & Chat and NS: AI Chatbot, both of which offer robust helpdesk and FAQ functionalities tailored for Shopify users. We'll examine essential features such as usability, integrations, AI capabilities, and pricing to help you determine which app aligns best with your business objectives. Whether you're looking to streamline customer interactions or elevate your ecommerce support strategy, this comparison aims to give you the insights needed to make an informed decision.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

What is NS AI Chatbot, Helpdesk & FAQs?

NS Live Chat Inbox & Helpdesk is a Shopify app offering a centralized inbox for managing customer queries via live chat, email, and social media, with ticketing and automation features.

Key Strengths:

Unified inbox for all customer interactions
Ticketing system for issue tracking
Automated responses and canned replies

Rating

716 Reviews

6.6

96 Reviews

Pricing

Install App More info

Features

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot

NS AI Chatbot, Helpdesk & FAQs screenshot

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Pros

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Launched

Feb 28, 2017

Jun 20, 2022

Developer

Built by Gorgias Inc.

Apps:

Average Rating:

4.2

Reviews:

716

Built by NestScale

Apps:

Average Rating:

4.9

Reviews:

577

Make Your Choice

Install App More info View alternatives

Gorgias vs NS AI: Best Shopify Helpdesk & Chatbot

Gorgias: Helpdesk, Chat & FAQ

NS AI Chatbot, Helpdesk & FAQs

Gorgias: Helpdesk, Chat & FAQ