Gorgias vs Juphy: Shopify Helpdesk and AI Chat Apps

Name: Juphy: AI Chatbot &amp; ChatGPT
Brand: Juphy, Inc.

If you're a Shopify store owner seeking the best customer support tool or chatbot for your online business, you might be evaluating Gorgias Helpdesk, Chat, & FAQ compared to Juphy AI Chatbot & ChatGPT. In this concise comparison, we delve into their key features, pricing, integrations, and overall functionality to help you determine which option aligns with your ecommerce objectives. Whether you need robust helpdesk capabilities or advanced AI-driven chat functionalities, this guide will assist you in making an informed decision to enhance customer experience and streamline your business operations on Shopify.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Juphy: AI Chatbot & ChatGPT

24/7 AI Chatbot for after-hours sales and support

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Juphy: AI Chatbot & ChatGPT

24/7 AI Chatbot for after-hours sales and support

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

What is Juphy: AI Chatbot & ChatGPT?

Juphy AI Chatbot & ChatGPT is a Shopify app leveraging OpenAI's ChatGPT for automated customer interactions. It focuses on AI-driven support, order tracking, and personalized recommendations.

Key Strengths:

GPT-powered conversational AI for natural interactions
Automated order status updates and cart recovery
Seamless Shopify integration with no coding needed

Rating

717 Reviews

6.6

36 Reviews

8.9

Pricing

Install App More info

Features

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Customizable branding
Personalized recommendations
Automatic catalog sync
24/7 sales support
Detailed product answers
Return/refund assistance
One-click shopify setup
Frequent chatbot testing

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot

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Pros

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

24/7 AI-powered support for after-hours sales and customer service
Personalized product recommendations for visitors
Answers detailed questions about product materials, ingredients, and FAQs
Improves customer satisfaction with continuous service
Converts website visitors into actual customers
One-click setup with Shopify, requiring no technical skills
Automatic synchronization with Shopify product catalog and FAQs
Options for customizable branding to reflect the store's identity
Ability to test the chatbot before publishing it on the website

Cons

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Potential over-reliance on AI which may not handle complex or unique customer inquiries well
Might require fine-tuning and ongoing adjustments to maintain high accuracy
Could be perceived as less personal than human customer service
Initial setup and customization, while easy, might still pose minor challenges for non-tech-savvy users
AI responses might sometimes be less contextually perfect compared to human interaction

Launched

Feb 28, 2017

Dec 17, 2023

Developer

Built by Gorgias Inc.

Apps:

Average Rating:

4.2

Reviews:

717

Built by Juphy, Inc.

Apps:

Average Rating:

4.9

Reviews:

Make Your Choice

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Gorgias vs Juphy: Shopify Helpdesk and AI Chat Apps

Gorgias: Helpdesk, Chat & FAQ

Juphy: AI Chatbot & ChatGPT

Gorgias: Helpdesk, Chat & FAQ