Chatra vs Gorgias: Best Live Chat Apps for Shopify

Name: Gorgias: Helpdesk, Chat &amp; FAQ
Brand: Gorgias Inc.

Are you managing a Shopify store and trying to decide between Chatra Live Chat & Chatbot or Gorgias Helpdesk, Chat & FAQ for your customer support needs? In this comprehensive comparison, we break down the features, pricing, ease of integration, and overall value of Chatra and Gorgias specifically for Shopify users. Whether you're looking to enhance your customer engagement with a live chat option or streamline your support operations through an integrated helpdesk, our guide will help you pinpoint which app best aligns with your business goals and customer service strategy.

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

Rating

659 Reviews

9.1

716 Reviews

6.6

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Screenshots

+ 1 more

Gorgias: Helpdesk, Chat & FAQ screenshot

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Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Launched

Oct 28, 2015

Feb 28, 2017

Developer

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

659

Built by Gorgias Inc.

Apps:

Average Rating:

4.2

Reviews:

716

Make Your Choice

Install App More info View alternatives

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