Zaplet: WhatsApp Automation+AI

Develop by Shopify

$19.99-$99.99

/ Month

Free plan available 7 Days Free Trial

Automate WhatsApp responses, manage orders, and boost sales conversions.

Automated responses

Abandoned cart recovery

Automated workflows

Order management

Team dashboard

Message performance tracking

About Zaplet: WhatsApp Automation+AI

Launched Aug 10, 2025

Built by Shopify

Address

Laval, QC, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Zaplet transforms your store with AI-powered WhatsApp automation for customer service.

Zaplet connects your store to WhatsApp Business API, enabling automated customer service through AI responses. The app handles order inquiries, sends shipping updates, and recovers abandoned carts via WhatsApp messages. Merchants can manage conversations through a team dashboard, set up automated workflows, and track message performance. This reduces manual support work while improving customer response times and increasing sales conversions.

Automatically responds to customer questions about products and orders.
Connects your store to WhatsApp for direct customer messaging.
Sends order confirmations and shipping updates via WhatsApp.
Manage customer conversations across multiple team members
Send personalized messages to customers who abandon their carts.

Pros

Automates customer service with AI, reducing manual support work.
Improves customer response times and sales conversions.
Connects store to WhatsApp Business API for direct customer messaging.
Handles order inquiries, sends shipping updates, and recovers abandoned carts.
Includes a team dashboard for managing conversations across multiple team members.
Allows setting up automated workflows and tracking message performance.
Sends personalized messages to customers who abandon their carts.

Cons

Requires integration with WhatsApp Business API, which may be complex or cost-prohibitive for small businesses.
Potential dependence on the app for all customer interactions might reduce personal touch.
Initial setup and configuration might be time-consuming for some users.
Performance and effectiveness dependent on AI accuracy and capability.

Top Helpful Reviews

Relief Wellness

Nov 12, 2025 on Shopify

We’ve been using Zaplet AI since August, and it has transformed our operations — automating WhatsApp order confirmations, WhatsApp marketing, COD verifications, and customer updates. The system has saved hours of manual work, improved response rates, and increased conversions.