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Customer reviews: B2B Wholesale, Volume Discount

Develop by Shopify

Shopify Wholesale Sami simplifies B2B selling by managing wholesale orders, tiered pricing, and customer portals. This review covers real user experiences, key features, and potential drawbacks to help merchants decide if it’s the right fit for their business.

Reviews (748)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "Sami B2B Wholesale Pricing" app. Many appreciate its ease of use, extensive functionality, and excellent customer support, frequently highlighting its role in transforming their retail stores into efficient B2B platforms. The app is praised for being user-friendly and offering significant value, especially given its free cost.

Key Strengths

  • Outstanding customer service and support, especially by Haley
  • Simplicity and ease of setup and use
  • Comprehensive features such as tiered pricing, volume discounts, and wholesale registration
  • Seamless integration and customization options
  • Free of charge, offering significant value compared to paid alternatives
  • Detailed documentation and responsive support team

Common Concerns

  • Compatibility issues with other installed apps
  • Occasional technical glitches and bugs
  • Performance impact on page load speeds
  • Time zone differences affecting support responsiveness
  • Lack of US-based support

Final Thoughts

The "Sami B2B Wholesale Pricing" app is generally well-received, with many users recommending it for its comprehensive features and exceptional customer support. Despite some technical issues and compatibility concerns, the app's free cost and user-friendly nature make it a preferred choice for many Shopify merchants looking to streamline their wholesale pricing strategies.

MLILY Malaysia

Nov 03, 2025  on Shopify

The app is excellent and very user-friendly. Recently I encountered an issue with the wholesale pricing. The customer service and technical engineer promptly resolved the problem. I am highly satisfied.

Track Your Adventures

Oct 31, 2025  on Shopify

I just downloaded this app, and I needed help getting it up and running and I chatted with them, and got help immediately! Haley was very patient and helpful. I may not be able to use the app, as I do not offer all of my products to my wholesale customers and there does not seem to be a way to hide these. But other than that it seems to work very well.

Sierra Comfort

Oct 30, 2025  on Shopify

Lyla, was very helpful and attentive to my needs. She was very patient throughout the process and resolved my issue with clarity. Thank you!

AQUAMIST® Automotive Glass Cleaner (Patented)

Oct 30, 2025  on Shopify

Works, a bit cumbersome to setup, requires some skill level. Customer Service is helpful, they may be available in chat or respond via email.

Trident LaserWorks

Oct 28, 2025  on Shopify

App has been great and service (when needed - not often) has been equally as great! Have been using this for quite a while with no issues. Recently reached out for some customization and it was handled very quickly. Highly satisfied and recommend.

Salty Honey

Oct 23, 2025  on Shopify

not user friendly, support is not very helpful. two unauthorized orders came in created by the app with a discount that was created by the app. when asking for clarification on why that happened, rep could not answer.

T-Sport Power

Oct 21, 2025  on Shopify

Great and fast customer service! Special big thanks to Haley! Highly recommended app! Thank you guys! :)

doopsdesigns

Oct 16, 2025  on Shopify

Fantastic help when I need to work something out in the app. Great app & great customer service.

Movement Sports Gear

Oct 15, 2025  on Shopify

The instant service is amazing! I had some questions and they were able to answer them right away! Its great having that type of support! Lyla was great! Thank you!

EZ Detail Supply

Oct 15, 2025  on Shopify

super good staff super good service affordable best B2B app the other ones are a waste of time also extremely easy to set up

UMI (Urban Ministries, Inc.)

Oct 14, 2025  on Shopify

I'm new to the app but so far the customer service has been exceptional and the the product has performed as expected. i'm looking forward to exploring more and doing more with this robust app.

S&H Jewelry

Oct 14, 2025  on Shopify

the app is exactly what i was looking for on a wholesale website. had some issues with the setup but customer service was very attentive and helpful getting it set up properly. would definitely recommend.

Rain

Oct 12, 2025  on Shopify

Sami Wholesale has been a lifesaver for our store! Even on a theme that initially wasn’t fully compatible, the app helped us display wholesale prices correctly for our members. The setup was smooth, and the customer support team was extremely responsive and helpful — they guided us step by step and solved our issues quickly. Highly recommended for any Shopify store looking to manage wholesale pricing efficiently!

NewGen Depot

Oct 09, 2025  on Shopify

Exceptional Customer Service! From the first message to delivery, everything was handled with care and professionalism.

C.C. Bros

Oct 08, 2025  on Shopify

Really nice and simple to use app! The customer support is amazing. Even with a time zone difference they helped me fairly quickly with my issues. Fast replies and quick solutions on their end. Now I am able to tag my B2B customers and offer them the right prices!

Race Place

Oct 03, 2025  on Shopify

This wholesale app is easy to install and very intuitive to set up. It offers numerous flexible options for creating customized pricing rules tailored to specific customer groups. A great solution for stores that need to manage wholesale customers alongside retail shoppers without complication.

Tuft Supplies GmbH

Oct 03, 2025  on Shopify

could help quickly! great support. app all in all until now very easy to handle and with the needs of our shop

Phantom-Furniture

Oct 02, 2025  on Shopify

Świetne wsparcie techniczne, niesamowite podejście Haley. Instruktaż z tą Panią to sama przyjemność a aplikacja bardzo prosta, intuicyjna i pomocna za niewielkie pieniądze. Polecam każdemu, nie zostaniesz nigdy bez wsparcia ;)

Images D'Orient

Oct 01, 2025  on Shopify

Great app with great support. The app will still require some more features but it is a very good base.

SYNRCORE

Sep 30, 2025  on Shopify

The support team is really exceptional with their response and solution. They looked into my issue thoroughly and did not give up until it was resolved. Great app, great people.

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