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Customer reviews: B2B Wholesale, Volume Discount

Develop by Shopify

Shopify Wholesale Sami simplifies B2B selling by managing wholesale orders, tiered pricing, and customer portals. This review covers real user experiences, key features, and potential drawbacks to help merchants decide if it’s the right fit for their business.

Reviews (841)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "Sami B2B Wholesale Pricing" app. Many appreciate its ease of use, extensive functionality, and excellent customer support, frequently highlighting its role in transforming their retail stores into efficient B2B platforms. The app is praised for being user-friendly and offering significant value, especially given its free cost.

Key Strengths

  • Outstanding customer service and support, especially by Haley
  • Simplicity and ease of setup and use
  • Comprehensive features such as tiered pricing, volume discounts, and wholesale registration
  • Seamless integration and customization options
  • Free of charge, offering significant value compared to paid alternatives
  • Detailed documentation and responsive support team

Common Concerns

  • Compatibility issues with other installed apps
  • Occasional technical glitches and bugs
  • Performance impact on page load speeds
  • Time zone differences affecting support responsiveness
  • Lack of US-based support

Final Thoughts

The "Sami B2B Wholesale Pricing" app is generally well-received, with many users recommending it for its comprehensive features and exceptional customer support. Despite some technical issues and compatibility concerns, the app's free cost and user-friendly nature make it a preferred choice for many Shopify merchants looking to streamline their wholesale pricing strategies.

VenHoouse

Feb 02, 2026  on Shopify

Lo que perdomina de la app es su buena atencion al cliente, Haley es una persona amable y atiende de manera inmediata y el quipo de programacion tambien lo es (muy rapido) . no he podido utilizar aun la aplicacion, pero es muy buena. estamos terminando de configurarla.

REMY CORP US

Jan 27, 2026  on Shopify

The app works great and is exactly what we were looking for. We had some minor issues with tags for the wholesale discounts and some tweaks that we wanted to applied for our invoicing, but the customer service (Hazel & Lyla) responded quickly and resolved them. It's user-friendly, I haven't use the wholesale registration form but thats next!

Garden Crossings

Jan 27, 2026  on Shopify

We are using this app for volume discounts and it is accomplishing just what we need! We did have one issue where the discount wasn't showing in our cart drawer so we reached out to support and they fixed it in a timely manner. Great service!

No Regrets

Jan 27, 2026  on Shopify

The app is excellent and very user-friendly. I recently faced an issue with wholesale pricing, and the customer service and technical team resolved it quickly. I am very satisfied with the support.

IGIEMME SRL

Jan 26, 2026  on Shopify

The app works well for managing products and inventory. The experience is positive, with room for refinement. Customer support is a real strength: quick to respond, easy to reach, and consistently helpful.

Unicorn

Jan 26, 2026  on Shopify

I had some trouble with the setup, but the support team was very quick. They provide videos and helpful information to answer any questions.

Surface Coffee

Jan 23, 2026  on Shopify

Support is 10/10 - The Sami application ecosystem is fab, really nice UI and whenever I have had an issue the support team has been instantly available to help! Would recommend.

RECEPTION

Jan 22, 2026  on Shopify

I was struggling with the registration form not showing up on my page. I reached out for help, and the support team responded immediately. They identified the issue (which was a setting I missed) and fixed it right away via collaborator access. I am very impressed with their speed and kindness. Highly recommended!

Team Systems

Jan 21, 2026  on Shopify

The support team has been extremely helpful. We had an issue with B2B catalog override pricing, and they helped investigate and resolve it within one day, which was impressive. Special thanks to Haley, who was incredibly kind and patient throughout the process. She took the time to understand our needs, clearly explained the options, and helped us find the right solution.

Les Thés du Voyage

Jan 21, 2026  on Shopify

I had a problem with my website and ask to the support. I chat with Lyla and she solved my problem quickly. The support service is really helpfull and pleasant

Doc's Full Bore Outdoor

Jan 16, 2026  on Shopify

I have really enjoyed this app and its features, which allow me to assign discounts to customer tags and have the orders automatically adjust prices when the customer is logged in. I also created registration forms for my government and commercial customers, which have made it so easy for them to register for an account. I assign a discount tag when I approve their registration, and I even added my W9 for them to download as a vendor. Works perfect! Keep up the good work, you have so many included add-ons that I haven't even been able to review them all.

Papyrusaurus

Jan 16, 2026  on Shopify

Fairly easy to set up, the guides really helped when I was stumped. And customer support was quick and thorough when I had to reach out for assistance with a problem.

Bsai Seguridad y Controles

Jan 16, 2026  on Shopify

Great app, i was using app that cost twice and it has bugs, so im happy whit it. Souport is great and quick.

Lootchest Store

Jan 16, 2026  on Shopify

Very fast and helpful support. Fixed our issue right away! We really recommend this app for wholesale structures.

TOBUYER

Jan 15, 2026  on Shopify

I just wanted to thank Haley and Dev team who has been so professional and giving excellent support in helping us on the co-ordination and problem solving with other APP provider. The discount issues and difference of prices at checkout and cart are solved very quickly and the response is so quick. It has been a great pleasure working with you all and i greatly recommend this Samita app for all volume discount users.

Harmonitea

Jan 09, 2026  on Shopify

I just installed the App. It looks like it has everything that I need. Setup is pretty straight forward. The support is also very quick and helpful. I just asked a question and got an answer a couple of minutes later. The issue was fixed right away, no delays or long Email exchanges

ReefGro

Jan 08, 2026  on Shopify

I had an issue with the wholesale setting working with my cart and checkout. I was very impressed with how quick Haley responded to me and helped get a resolution. And also was very helpful advising me which direction I had to go, to utilise the options I wanted to use. I will be upgrading to the gold package as a result of how good the service was. Many thanks to Haley and the rest of the team.

Apisify38 Test

Jan 08, 2026  on Shopify

開発ストアで利用しています。 検証は正直これからです。 サポートチャットを利用した感想をレビューします。 日本のストア開発や、アプリ選びの一助になればと思います。 また、サポートしてくれたSami Wholesaleのスタッフへの感謝として記載します。 チャットサポートはすぐに返信がありました。 英語以外の質問もシステムが自動翻訳してくれるのでとても便利な機能だと思いました。 自動翻訳されているということを意識する必要はあるかもしれませんが、サポーターもそのように意識して返信してくれていると感じる文章だったので理解に困ることもありませんでした。 日本人からするとちょっとフランクな返信ですが、それも失礼ではなく、新鮮で温かみがあっていいと思いました。 日本のB2Bユーザーの方はぜひ試してみてください。

UNLIMEAT

Jan 08, 2026  on Shopify

Fantasic app! Got everything we need. And the support? SUPERB!! Especially Hailey! She's been very helpful and responsive :) She helped me a lot!! A big shoutout to this girl, lov'et!

BSP CLOTHING

Jan 05, 2026  on Shopify

I’ve only just started using this app and I’m currently on the free version, but so far it appears to be working very well. There were a few glitches when I first installed it on my website, however Hayley from the customer service team fixed everything very quickly and it’s now running smoothly. It’s great to have a free plan available so you can properly test the app before committing. I’ll come back and update this review if anything changes, but at this stage it looks like a solid wholesale solution with excellent support.

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