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Customer reviews: Sami B2B Wholesale Pricing

Develop by samita.io

Shopify Wholesale Sami simplifies B2B selling by managing wholesale orders, tiered pricing, and customer portals. This review covers real user experiences, key features, and potential drawbacks to help merchants decide if it’s the right fit for their business.

Reviews (709)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "Sami B2B Wholesale Pricing" app. Many appreciate its ease of use, extensive functionality, and excellent customer support, frequently highlighting its role in transforming their retail stores into efficient B2B platforms. The app is praised for being user-friendly and offering significant value, especially given its free cost.

Key Strengths

  • Outstanding customer service and support, especially by Haley
  • Simplicity and ease of setup and use
  • Comprehensive features such as tiered pricing, volume discounts, and wholesale registration
  • Seamless integration and customization options
  • Free of charge, offering significant value compared to paid alternatives
  • Detailed documentation and responsive support team

Common Concerns

  • Compatibility issues with other installed apps
  • Occasional technical glitches and bugs
  • Performance impact on page load speeds
  • Time zone differences affecting support responsiveness
  • Lack of US-based support

Final Thoughts

The "Sami B2B Wholesale Pricing" app is generally well-received, with many users recommending it for its comprehensive features and exceptional customer support. Despite some technical issues and compatibility concerns, the app's free cost and user-friendly nature make it a preferred choice for many Shopify merchants looking to streamline their wholesale pricing strategies.

Centr Europe - part of NRG fitness BV

Sep 22, 2025  on Shopify

I can’t recommend this application enough, the service is absolutely 10/10 in every way. Anytime I’ve needed help, the support has been fast, detailed, and extremely professional. What really makes the experience shine, though, is the level of care and attention you receive. In particular, Hayley has been nothing short of outstanding. She goes above and beyond to make sure every question is answered clearly and thoroughly, never rushing and always making sure I feel fully supported. Her patience, friendliness, and in-depth knowledge make every interaction smooth and stress-free. It’s rare to find someone who combines speed with such a personal touch, but Hayley manages to do exactly that. Every time I’ve reached out, she has not only solved my problem quickly but also explained everything in a way that makes me feel more confident using the application. She is approachable, professional, and consistently makes me feel like a valued customer. Honestly, Hayley has been a huge part of why I continue recommending this service to everyone, she represents the very best of what customer support should be.

MunichStars

Sep 22, 2025  on Shopify

非常推薦 HALEY 很即時提供協助及支援。讓第一次使用這個APP的我們很快能進入情況。

engraveit.com

Sep 19, 2025  on Shopify

I love the Sami apps and the customer service has been amazing and would highly recommend these apps. I reached out for some feature assistance and Haley helped me right away and knew exactly what I was looking to do. The app is friendly to use and has allowed me to activate many features on our site that I have been wanting to do for some time! Cole, President engraveit.com

Everland Pet

Sep 17, 2025  on Shopify

app is good. staff is nice and help. But I want to assign discount offer to my client by admin-drafted orders. The app does not support it. I hope it will include this function soon.

Synbio Concept

Sep 17, 2025  on Shopify

Great option for having multiple tiers of wholesale purchase customers, each with their own type of discount across entire or partial product lines. There are a lot of options to help customize for different scenarios which makes it flexible for different situations. To top it off, the support team is very responsive if/when needs occur. For us, that is a make or break. Many thanks to this product and team.

Gower Home

Sep 17, 2025  on Shopify

Really impressed by the support received from Haley, we would have loved more than just a price change, i.e. specialised interface for trade accounts, but they do what they say and it offers discounted pricing across the store. I was able to alter almost everything we needed to and support was amazing thank you!

AERON Drive Time

Sep 15, 2025  on Shopify

This app allows me to manage my wholesale store accounts and facilitate wholesale pricing only for my approved customers. Support is also very responsive. Email notification templates are limited and difficult to edit - this is the only reason that my review isn't 5 stars.

Soleiz

Sep 14, 2025  on Shopify

This wholesale app is amazing! i tried all different apps and this outdid them all, the customisation is incredible and the customer service and support is exceptional, so many functions you really wont be disappointed.

Weather Spares

Sep 12, 2025  on Shopify

We were looking for something to offer discounts to Education customers without having to hand out discount codes which are often shared. This App was perfect for our needs and works great. We opted to use a Shopify tag to identify which customers get which discount and once setup it pretty much runs itself. I had a query about a shipping discount with support and Haley quickly responded to my question and pointed me in the right direction. Great App and great service - thank you Sami.

epifys

Sep 08, 2025  on Shopify

We’ve had a really smooth experience with Sami Wholesale so far. The app works exactly as promised and makes it easy for us to handle wholesale pricing in Shopify without complications. A special thanks to Hailey, who has been super helpful and responsive whenever we had questions. That kind of support makes all the difference. Highly recommended if you’re looking for a reliable wholesale solution with great customer service!

Farmer Pete's

Sep 04, 2025  on Shopify

I needed support to get something right. Response was great and continued to help until I got it right. Product is good exactly what we were looking for.

tokyobike London

Aug 29, 2025  on Shopify

So far, both the app itself and the support, especially from Haley, have been excellent. We haven’t started using it with real B2B customers yet, but the setup experience has been very promising, particularly when paired with another app from the same developer, Sami B2B Lock, Password Protect. We’re looking forward to putting it into action with our B2B customers soon.

Iris Selections

Aug 28, 2025  on Shopify

This App was exactly what we need. We wanted to create a segment for our VIP clients and offer them exclusive discounts for certain products while we also continue to offer the same products at their regular prices to the public. The App worked seamlessly for us, thanks to the the speedy and very efficient assistance provided by Haley. Five stars!

Scalabrin Components, divisione di Scalabrin SRL

Aug 28, 2025  on Shopify

I had an excellent experience with Sami's support team. Haley, was amazing, she helped me immediately. The service was quick, friendly, and very professional. I had two requests and both were solved in a matter of minutes. Highly recommend.

depauwwonen

Aug 28, 2025  on Shopify

Nice app, quick and very good service, not sure if it will work yet as it slows down our B2C store somewhat. They have optimised, so time will tell if this is acceptable and will work. Hope it will work.

Apex Beard Products

Aug 27, 2025  on Shopify

I had some issues understanding how to setup my wholesale and redirect to my registration form. Haley from Samita was able to walk me through it, with her patience and sometimes showing me herself, we were able to get it done!! Thank you immensely! I'm very happy with the level of support and kindness I received. Keep up the outstanding work!!

Genius Parts

Aug 27, 2025  on Shopify

An update caused our website to crash whenever the cart was opened. Uninstalling the app fixed this.

Bite & More

Aug 26, 2025  on Shopify

The product is excellent. We’re able to showcase our products effectively to both our B2C and wholesale clients across our e-commerce network. They deliver meticulous, prompt solutions to real-time and urgent issues. From the development department to the customer support team, everyone works diligently and proactively to resolve problems. We recommend them without reservation.

Rockology.net

Aug 23, 2025  on Shopify

We’ve had a great experience using Sami Wholesale to manage wholesale and shipping rules on our Shopify store. The app is flexible, easy to work with, and keeps improving as new features are added. A big thank you to the Sami team for their hands-on support during our theme upgrade!

Sagrada BioSkincare

Aug 23, 2025  on Shopify

I had an excellent experience with Sami Wholesale. Their support team, especially Lyla, was amazing, she helped me instantly and provided clear guidance to my questions. The service was quick, friendly, and very professional. Great app and even better support! Highly recommend.

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