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Customer reviews: B2B Wholesale Hub

Develop by Orbit

Reviews (814)

Overall rating
4.8

What Merchants Think

B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.

Key Strengths

  • Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
  • Easy setup and intuitive interface.
  • Flexible pricing and discount configurations for different customer groups.
  • Stable performance over extended periods of usage.
  • Comprehensive features like net payment terms, volume discounts, and quick order forms.

Common Concerns

  • Installation and integration can be challenging for some users initially.
  • Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
  • Some technical issues such as CSV upload challenges.
  • A couple of reviews mentioned delays in support response.

Final Thoughts

Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.

Remington Medical

Jul 08, 2024  on Shopify

amazing application !!! Thank you very much and your customer service is amazing very fast response !!!

Sira Cash & Carry

Jul 02, 2024  on Shopify

Terrible support. I've submitted multiple requests to the support team, as I keep getting an error from the app saying that "Install error There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP." No one gets back to me. There is no live chat. It's been so long since I have submitted the request and I can see on the admin panel that they haven't even logged in, to check out the issue!

My Car Cleaning

Jul 01, 2024  on Shopify

Top Marks for Alex, he helped me with the net terms features and provided excellent answers to all my queries

Olga de Polga

Jun 30, 2024  on Shopify

I shopped around for a while before choosing the app we wanted to use for B2B. This app covers all areas that we needed and is easy to set up. The response time to my many questions has been very fast. Thank you Kay for all the help. Even being in Australia the response time was quick. I feel confident in sharing the B2B access with our wholesale customers now. I would recommend this app to anyone wanting to sell wholesale without needing expensive software or Shopify Plus.

biancalorenne.co.nz

Jun 30, 2024  on Shopify

We had a small issue with something we had done so contacted support through their chat. Kay was quick to respond and very helpful. We had our issue fixed in no time at all. Very impressed with their service, Thanks again.

AE CAR

Jun 27, 2024  on Shopify

I highly recommend the app and customer services are 10 out of 10, Sara was very fast with a friendly response

Face Haus

Jun 26, 2024  on Shopify

Great app. Does exactly what we needed but more than that the support is unparalleled. I really can't express my gratitude enough to the team for getting my stores up and running with customization.

SECO International Inc.

Jun 19, 2024  on Shopify

The app has all function which I wanted. But the best part of this app is super friendly customer service!

Stuart Alexander & Co

Jun 12, 2024  on Shopify

This app has and is very useful for our store because it opens up functions that Shopify doesn't offer naturally. We have been using this app for over a year, and every time we run into issues or have questions, they have always helped us out. With chat integrated into their app, the response time is quick and professional. I recently got help from Kay about their product visibility feature, and I can't wait to get started and explore how we can best utilize this additional feature.

Jacstone Art

Jun 12, 2024  on Shopify

Kay was amazing . I’m not so tech savy. So she took care of everything , even sent videos of my own shop to help me to understand. Customer support deserves a special mention. Whenever I’ve had questions or needed assistance, the support team has been incredibly responsive and helpful. It’s clear that the developers value their users and are committed to providing a top-notch experience. Overall, the Wholesale Hub app is an indispensable tool for anyone involved in the wholesale business. It simplifies purchasing, improves efficiency, and offers tremendous value. I highly recommend giving it a try!

Spray Center Electronics

Jun 04, 2024  on Shopify

App works great and their tech support is amazing! Very quick to respond and get any issues I have (usually my own doing), resolved.

SoulBursts

May 29, 2024  on Shopify

Had an issue with wholesale clients stalling and getting an error message on check. Chatted with Alex and he fixed the issue right away.

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