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Customer reviews: B2B Wholesale Hub

Develop by Orbit

Reviews (663)

Overall rating
4.8

What Merchants Think

B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.

Key Strengths

  • Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
  • Easy setup and intuitive interface.
  • Flexible pricing and discount configurations for different customer groups.
  • Stable performance over extended periods of usage.
  • Comprehensive features like net payment terms, volume discounts, and quick order forms.

Common Concerns

  • Installation and integration can be challenging for some users initially.
  • Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
  • Some technical issues such as CSV upload challenges.
  • A couple of reviews mentioned delays in support response.

Final Thoughts

Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.

NSDynamics

Jun 06, 2025  on Shopify

Great app, simple to use. Amazing and prompt support.

Reflection Beauty Supply

Jun 06, 2025  on Shopify

We been using this app for a while. We had issue conflict with retail & B2B customers checking out but Kay worked on the issues & fixed them & we were provided with a video clip to show us how it worked. We are very happy with the services she provided.

Pacemaker Australia

Jun 02, 2025  on Shopify

Orbit B2B is a fantastic addition to any Shopify store. The platform works seamlessly, and their customer service is responsive and helpful. Most issues are resolved within 24 hours. Their support really enhances the overall value of the product. Highly recommended.

Six Degrees North Beverage Group, Inc.

Jun 02, 2025  on Shopify

As a beverage wholesaler, Orbit makes it easy to control what customers see which products and having set pricing for individuals as well. The net terms for checkout is also very helpful to our business. The customer support team is always so friendly and knowledgeable. I recently worked with Jack and I had my issue resolved in no time. I highly recommend this app for your B2B online store needs.

Sky High Supply Company

Jun 01, 2025  on Shopify

If you need to do custom pricing or net terms with your customers, B2B Wholesale Hub is the app to use! Their team is always ready to help with any issues especially when you are switching themes. They make it seamless and ready to go! 100% recommend, best app on Shopify!

Organic Alcohol

May 30, 2025  on Shopify

Jack was super helpful when I needed some questions answered. Stayed online and helped me through the issue! Having great customer service is essential for small companies installing things on their own. Thank you!

K-Tape Shop

May 27, 2025  on Shopify

Shop is not running yet, but thanks to this plugin and the support, we are just about to go online. Had some help today from the support... worked like a charm.

Social Light

May 21, 2025  on Shopify

We have just set it up and my first impression is that it is great and does everything we need it to. Getting our first discount up and running was intuitive and quick. The set up of the app was easy and customer support was outstanding!

Queen City Restaurant Supply

May 21, 2025  on Shopify

Combat Arena

May 20, 2025  on Shopify

This app allows you to manage prices and conditions of b2b sales in an optimal way, especially for merchants who cannot access a Shopify Plus plan. Excellent customer service support that helped us with the configuration.

Buck & Buck

May 19, 2025  on Shopify

This is the perfect solution for us, it does just what it says and the support has been impeccable—extremely responsive and prompt with detailed answers that have made integrating this into our site very easy. Definitely recommend.

Security Solution shop

May 05, 2025  on Shopify

GORNIK.SI

Apr 10, 2025  on Shopify

Great app for managing discounts B2B. We were struggling a lot after switching to new theme. Once we sent a help request, Kay was a fast and super helpful support and service. Recommend!

CPAP Superstore

Apr 07, 2025  on Shopify

This is the perfect app to create member-only pricing (customer has to log in) to see lower prices at the SKU level. The app works great, I tried 2 others before this and it was a disaster. The install and support from Orbit was outstanding – can't say enough good things.

Parts Bazaar - Florence, NJ

Apr 03, 2025  on Shopify

Very useful app and great customer service. They provided exactly what I needed in a very timely manner. Thank you!

Sea Salt Books

Mar 27, 2025  on Shopify

Kay was amazing and helped me with every single problem in detail. She was very responsive and patient, explaining all my options and fixing everything on hurrying so I didn’t have to worry.

notes to self® wholesale

Mar 17, 2025  on Shopify

Great customer support! We've used this app for years and it still meets our needs.

Aba Skol Suomi

Mar 11, 2025  on Shopify

Great and fast support!

FINS Braids

Feb 26, 2025  on Shopify

Helpful app for enabling B2B sales with great customer support.

Golden Oldies Antiques

Feb 20, 2025  on Shopify

Works great and customer service was a huge help. Very pleased.

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