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Customer reviews: B2B Wholesale Hub

Develop by Shopify

Reviews (665)

Overall rating
4.8

What Merchants Think

B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.

Key Strengths

  • Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
  • Easy setup and intuitive interface.
  • Flexible pricing and discount configurations for different customer groups.
  • Stable performance over extended periods of usage.
  • Comprehensive features like net payment terms, volume discounts, and quick order forms.

Common Concerns

  • Installation and integration can be challenging for some users initially.
  • Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
  • Some technical issues such as CSV upload challenges.
  • A couple of reviews mentioned delays in support response.

Final Thoughts

Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.

Global Formulas

Sep 29, 2025  on Shopify

Customer service is AWESOME!! AAAAA++ Emily helped me this last time in a bind and was amazing. Been using them for years and love it!

Trinity Stamps

Sep 26, 2025  on Shopify

The only wholesale app you need. I have been using B2B Wholesale Hub for years now. They continually improve features, and the customer support is exceptional.

Switch Boss

Sep 25, 2025  on Shopify

Great App and the service is the best of any app I have ever used. After using them for years we launched a new theme and they were straight onto it with instant support to make sure everything was working as it should. Thank you B2B!

Cable Connection & Supply

Sep 18, 2025  on Shopify

Customer service has been great so far.

Colori del Sole Business

Sep 16, 2025  on Shopify

Good app for adapting a B2C site into a B2B site, with reliable support.

Azuni London

Sep 09, 2025  on Shopify

Rob & Kay from support were super helpful, as was the rest of the team. After confirming our edits had worked they were able to get the app syncing back to my store and we immediately got a sale. Thanks to the B2B Wholesale Hub Team for their continued support and hard work.

Belfiore Herbal

Sep 05, 2025  on Shopify

helpful support, easy setup. Easy to work with

Mobility Supplies NZ

Aug 28, 2025  on Shopify

Awesome app. Had a setup issue (my error), sent a request which was answered in minutes and sorted in minutes. Absolutely recommend this app. Thank you.

Motawi Tileworks

Aug 28, 2025  on Shopify

The app works like a charm and the customer service is fantastic!

MAPerformance

Aug 27, 2025  on Shopify

Jack in support is awesome. Orbit is always extremely on top of things and have been great to work with.

TranzParts

Aug 12, 2025  on Shopify

I have had an amazing experience using this app. I wanted to be able to offer custom tiered pricing to certain customers as well as net payment terms. I am by no means a computer genius but Kay and the team have been so helpful in explaining things to me as well as setting it all up for me so I haven't had to try and figure it out on my own. The customer service is so thorough and very responsive. I would 1000% recommend this app to anyone looking to upgrade their website.

iDrinkCoffee.com Wholesale Site

Aug 08, 2025  on Shopify

Good app and great customer support. Appreciate the lightening fast help from Sara in fixing the latest issue

Woodfire Candle Co

Aug 08, 2025  on Shopify

Rob was able to figure out an issue that I was having within the theme of my shop and fix it for me asap!

BirdSupplies.com

Aug 07, 2025  on Shopify

This app is a real lifesaver for my business where I offer both wholesale and distributor discounts. The support staff is always quick to respond to make sure that I've got everything set up just the way I need it.

SOHMO

Jul 31, 2025  on Shopify

Excellent app. Does exactly what I need it to do to offer wholesale pricing to my wholesale customers. Support is excellent - really quick to assist via chat.

Something Inked Originals

Jul 31, 2025  on Shopify

Belnatur

Jul 30, 2025  on Shopify

I am very satisfied with the app — we use it for several of our online stores. The customer service is very kind and helpful — they respond quickly and resolve any issues. Special thanks to Sarah, who helped us solve our problem.

Custom Crafting Alliance, LLC

Jul 29, 2025  on Shopify

I am a brand new user and just attempted an install without assistance. Unfortunately, something went wrong. However, the team at B2B Wholesale was immediately on the issue and resolved the problem almost immediately. I am hopeful that the level of support continues and that I can get this product set up successfully, maybe with some assistance from this fantastic team!

CustomLink

Jul 11, 2025  on Shopify

The app works well once you know how to drive it, and Kay is always there to help and answer any questions that I have. I highly recommend trying this app out.

GMU Sport

Jul 10, 2025  on Shopify

Great, fast customer service, would recommend!

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