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Customer reviews: B2B Wholesale Hub

Develop by Orbit

Reviews (788)

Overall rating
4.8

What Merchants Think

B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.

Key Strengths

  • Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
  • Easy setup and intuitive interface.
  • Flexible pricing and discount configurations for different customer groups.
  • Stable performance over extended periods of usage.
  • Comprehensive features like net payment terms, volume discounts, and quick order forms.

Common Concerns

  • Installation and integration can be challenging for some users initially.
  • Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
  • Some technical issues such as CSV upload challenges.
  • A couple of reviews mentioned delays in support response.

Final Thoughts

Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.

Crystalwhite Cleaning Supplies

Feb 12, 2025  on Shopify

I’ve been using the Wholesale Hub app for a few weeks now, and I’m really impressed with its features and customer support.

Ukrainian EggCessories

Jan 26, 2025  on Shopify

So far, the app is giving me everything I need to make selling B2B easier and seamless. We've just downloaded the app, the support was efficient setting up the codes and Kay was a great contact always following up during the process. I'm excited to start using the app especially when I have the confidence of great support behind me.

Smoker Guru

Jan 22, 2025  on Shopify

Fantastic support. It made it very easy to get started, and I'm looking forward to using the app. Thank you!

HOCH1 Klettershop

Jan 16, 2025  on Shopify

Amazing Customer Support by the team! Super fast in responding, taking their time in understanding the problem and very solution-oriented answers. 10 out of 10!

Curvy Kate UK B2B

Jan 07, 2025  on Shopify

An excellent app for managing different wholesale pricing and discounts. Rob was a great help in resolving an issue we had on the front-end. Super easy to use with excellent support!

Motioncare

Jan 06, 2025  on Shopify

Would absolutely recommend this app. Allows superior functionality on our web shop and enable a great UX. Thanks also to Rob for fast response and fixes, great service!

Mojo Candle Co

Jan 04, 2025  on Shopify

Great service and app. We have been using this app for years now and it's definitely the best for our purposes. I hope this app can help you run your business smoothly also.

NUTRILINQ

Dec 11, 2024  on Shopify

The app can be difficult to install/integrate for some people but when I encountered issues, I reached out to customer service and they were of immense help! Not only did they help integrate the application with shopify, Rob (customer service), also helped make customizations and guided me through the entire process with patience and a supportive attitude. Thank you so much, Rob!

Golfexpress.com

Dec 09, 2024  on Shopify

Great app, and outstanding service. Rob helped us, and in a couple minutes it was running smoothly on our theme update.

Oscardo

Dec 05, 2024  on Shopify

We have the app for many years and it works great! Support is very responsive and provided timely help.

【公式】S'more(スモア)

Nov 17, 2024  on Shopify

I'll definitely recommend this app to my friends. Thanks to the developers for their support and help!

Craft Cellars dev2

Nov 14, 2024  on Shopify

Can't say enough good things about this app and the developers. Anytime we've run into an issue, we get a response right away. We have a massive amount of custom pricing for thousands of products and this app handles it seamlessly. *If you have a store with many products, the initial sync time is pretty long (as they are subject to Shopify's API times) but once that initial sync is done everything is incredibly fast. Thank you so much for solving all our complicated discount issues in one app! :)

Eden Jewelry

Nov 14, 2024  on Shopify

This app has made selling wholesale super easy! Plus, if you run into a snag, their customer service is super quick and helpful!

インスフィアショップ

Nov 12, 2024  on Shopify

あえて日本語で書きます。 顧客別の価格自体の変更も、割引率も設定可能です。のみならず顧客別の商品表示変更も可能で、注文用のフォームもあり、掛け売りもできます。大変すばらしいアプリです。 B2Bサイトを作りたいがパスワード保護はしたくない、商品価格は変えたい、そんな方に強くお勧めします。 I’m intentionally writing this review in Japanese. With this app, you can set different prices for each customer and also configure discount rates. Additionally, it allows for product display customization by customer, includes order forms, and even enables net terms billing. It’s an excellent app. If you’re looking to create a B2B site without password protection but want to adjust product pricing, I highly recommend this app.

Airtek

Oct 31, 2024  on Shopify

B2B Wholesale Hub has been an incredible asset to our Shopify store, allowing us to seamlessly manage both wholesale and retail customers from one platform. Setting up custom pricing for different customer groups is straightforward, and the app offers tons of flexibility with features like net payment terms, volume discounts, and quick order forms, which are essential for our business. What really impressed us is the customer support team—they’re knowledgeable, responsive, and truly committed to helping us succeed with the app. Highly recommend this app for any B2B business looking to streamline wholesale operations on Shopify!

EpicRise Electronics LLC

Oct 24, 2024  on Shopify

I contacted technical support today for the software set up. Rob helped me and he made the whole set up really easy. Great technical support!

WILSONPAYNE

Oct 22, 2024  on Shopify

This app is great - we've tried several B2B apps previouslybut this is the one! Kay was awesome - so patient with all our ongoing questions. Highly recommended.

Tyneham Luxury Products Canada

Oct 22, 2024  on Shopify

Very helpful customer service team. They fixed my issue within minutes. Highly recommend this app for anyone wanting everything on one website, but different price tiers for Wholesale customers.

INJORA B2B

Oct 13, 2024  on Shopify

There were a few issues, but they were all resolved after contacting customer service. Great service, so professional.

AspidPro 1

Oct 07, 2024  on Shopify

Gran aplicación para la gestión de precios especiales por tipo de cliente! Quiero resaltar la atención de Rob mediante el chat de soporte, realmente nos ayudó a resolver todo lo que necesitábamos! Gracias Rob!

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