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Customer reviews: B2B Wholesale Hub

Develop by Orbit

Reviews (651)

Overall rating
4.8

What Merchants Think

B2B Wholesale Hub is generally well-received by merchants for its comprehensive features and exceptional customer support. Merchants find it particularly useful for managing wholesale operations within Shopify, offering seamless integration and enhancing the overall user experience.

Key Strengths

  • Outstanding customer support, with numerous mentions of specific team members like Rob, Kay, and Alex.
  • Easy setup and intuitive interface.
  • Flexible pricing and discount configurations for different customer groups.
  • Stable performance over extended periods of usage.
  • Comprehensive features like net payment terms, volume discounts, and quick order forms.

Common Concerns

  • Installation and integration can be challenging for some users initially.
  • Occasional long initial sync times with Shopify’s API, particularly with large product catalogs.
  • Some technical issues such as CSV upload challenges.
  • A couple of reviews mentioned delays in support response.

Final Thoughts

Overall, B2B Wholesale Hub is a highly regarded solution for merchants needing a reliable and flexible platform for managing wholesale operations on Shopify. While there are some concerns, especially with installation and integration, the consistently praised customer support often mitigates these issues. The app is a valuable tool for businesses aiming to streamline their B2B operations efficiently.

Mobility Supplies NZ

Aug 28, 2025  on Shopify

Awesome app. Had a setup issue (my error), sent a request which was answered in minutes and sorted in minutes. Absolutely recommend this app. Thank you.

MAPerformance

Aug 27, 2025  on Shopify

Jack in support is awesome. Orbit is always extremely on top of things and have been great to work with.

TranzParts

Aug 12, 2025  on Shopify

I have had an amazing experience using this app. I wanted to be able to offer custom tiered pricing to certain customers as well as net payment terms. I am by no means a computer genius but Kay and the team have been so helpful in explaining things to me as well as setting it all up for me so I haven't had to try and figure it out on my own. The customer service is so thorough and very responsive. I would 1000% recommend this app to anyone looking to upgrade their website.

iDrinkCoffee.com Wholesale Site

Aug 08, 2025  on Shopify

Good app and great customer support. Appreciate the lightening fast help from Sara in fixing the latest issue

Woodfire Candle Co

Aug 08, 2025  on Shopify

Rob was able to figure out an issue that I was having within the theme of my shop and fix it for me asap!

BirdSupplies.com

Aug 07, 2025  on Shopify

This app is a real lifesaver for my business where I offer both wholesale and distributor discounts. The support staff is always quick to respond to make sure that I've got everything set up just the way I need it.

SOHMO

Jul 31, 2025  on Shopify

Excellent app. Does exactly what I need it to do to offer wholesale pricing to my wholesale customers. Support is excellent - really quick to assist via chat.

Belnatur

Jul 30, 2025  on Shopify

I am very satisfied with the app — we use it for several of our online stores. The customer service is very kind and helpful — they respond quickly and resolve any issues. Special thanks to Sarah, who helped us solve our problem.

Custom Crafting Alliance, LLC

Jul 29, 2025  on Shopify

I am a brand new user and just attempted an install without assistance. Unfortunately, something went wrong. However, the team at B2B Wholesale was immediately on the issue and resolved the problem almost immediately. I am hopeful that the level of support continues and that I can get this product set up successfully, maybe with some assistance from this fantastic team!

CustomLink

Jul 11, 2025  on Shopify

The app works well once you know how to drive it, and Kay is always there to help and answer any questions that I have. I highly recommend trying this app out.

Polarix

Jul 02, 2025  on Shopify

I’m truly grateful for the amazing support team! They took the time to walk me through every step patiently and carefully. Their responsiveness and dedication were impressive, and they made sure everything was set up exactly as I needed. I’m very happy with the result and really appreciate their professionalism and kindness. Thank you so much for your outstanding support!

DS Custom Tackle

Jun 24, 2025  on Shopify

The app is dead simple to set up, yet extremely powerful in its ability to apply discounts at varying levels. My business is really growing after migrating to Shopify along with our decision to deploy B2B Wholesale Hub to handle our B2B side. While the app is great, the support is even better. I submitted an issue that I was seeing outside of their listed support hours. Within minutes I heard back from support. We clarified the issue and another few minutes later the issue had been escalated to Shopify, as it was a Shopify issue not an app issue. I can't speak about how confident that makes me in using this app. Thank you so much!!

SWL

Jun 19, 2025  on Shopify

The technical support provided by the team is excellent. They respond promplt and go above and beyond. Thank you B2B Wholesale Club

Reflection Beauty Supply

Jun 06, 2025  on Shopify

We been using this app for a while. We had issue conflict with retail & B2B customers checking out but Kay worked on the issues & fixed them & we were provided with a video clip to show us how it worked. We are very happy with the services she provided.

Pacemaker Australia

Jun 02, 2025  on Shopify

Orbit B2B is a fantastic addition to any Shopify store. The platform works seamlessly, and their customer service is responsive and helpful. Most issues are resolved within 24 hours. Their support really enhances the overall value of the product. Highly recommended.

Six Degrees North Beverage Group, Inc.

Jun 02, 2025  on Shopify

As a beverage wholesaler, Orbit makes it easy to control what customers see which products and having set pricing for individuals as well. The net terms for checkout is also very helpful to our business. The customer support team is always so friendly and knowledgeable. I recently worked with Jack and I had my issue resolved in no time. I highly recommend this app for your B2B online store needs.

Sky High Supply Company

Jun 01, 2025  on Shopify

If you need to do custom pricing or net terms with your customers, B2B Wholesale Hub is the app to use! Their team is always ready to help with any issues especially when you are switching themes. They make it seamless and ready to go! 100% recommend, best app on Shopify!

Organic Alcohol

May 30, 2025  on Shopify

Jack was super helpful when I needed some questions answered. Stayed online and helped me through the issue! Having great customer service is essential for small companies installing things on their own. Thank you!

K-Tape Shop

May 27, 2025  on Shopify

Shop is not running yet, but thanks to this plugin and the support, we are just about to go online. Had some help today from the support... worked like a charm.

Social Light

May 21, 2025  on Shopify

We have just set it up and my first impression is that it is great and does everything we need it to. Getting our first discount up and running was intuitive and quick. The set up of the app was easy and customer support was outstanding!

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